I've been having the worst time with Lach Orthodontics office since September up until today

. I wanted to transfer out of their office due to me relocating which usually requires a refund to your insurance. Pablo the finance manager was very rude and nasty and said that " We do not owe you anything". I asked for a itemized bill Pablo said " We don't do those". So I figured he wouldn't be much help so I called my insurance company and this is when things got sketchy.

My insurance company said they received a contract for 2800 leaving the patient (me) responsible for $1800. The contract I left Lach orthodontics with said my contract was 4000 with a $500 discount leaving me with $3500, insurance to pay $1000 and me $2500 (Totally unethical).Also Lach's office didn't mention that I was continuing treatment (already had braces on). So I called the orthodontics office back and wanted a explanation for the huge contract difference and I was told to call ortho-fi because it must of been their mistake. After reaching out to Ortho-fi they've called , emailed, and left message for the office since September without a response back trying to figure out the mix up. Ortho-fi still hasn't received notice from the office stating that I've transferred out.

Now today I'm 2 1/2 months without treatment , my insurance is still paying Lach's office even though I filled out a transfer form two months ago. The office doesn't have the pictures, X-rays, or imprints they charged me for. I cannot go to another office until they can produce something saying how much I've paid and I'm no longer with them. Also combined they've received about $1600 from me for two appointments where I had bands changed. I came in with brackets and no one call tell me what I've been charged for and why.

On a more positive note I spoke with a Vanessa who understands my concerns and really wants to fix them. Pablo could learn a few customer service skills from her. When money is involved one should always take a understanding tone and try to figure out what's wrong. Obviously there was a big mistake made here and I just want it fixed so that I can move on.

I caution all new patients to verify your contracts , and make sure you're not paying for things you did not receive. This has been a very long drawn out process that's still not finished

Submitted Nov. 7, 2017

Dr. LACH is not helpful and does not take time to listen to his patients' concerns. This has caused treatment to run much longer than I was originally promised. He is always in a rush to return back to his office instead of spending time with patients. Not a friendly, caring doctor. I regret starting my child's treatment with this dr. Dr. Penny, who was an excellent dr, is no longer at this practice. I suggest you search for a better orthodontist.

Submitted March 11, 2017

Great office; great doctor; great results. I love my teeth.

Submitted Aug. 17, 2016

Dr. Lach is the best orthodontist in the Orlando area hands down.

Submitted Feb. 1, 2016

Never taken on time.
At least a half hour wait each visit.
Over books constantly.
God forbid you need to change an appointment they book you 8 weeks out.
Never see Lach.
Whenever I complain I get the run around.

Submitted Nov. 3, 2015

Dr. Penny is a wonderful orthodontist she is so sweet and provides detailed information. The staff are very professional and wonderful. I really enjoy coming to my appointment instead of dreading it

Submitted Oct. 2, 2015

Sugary is very nice and took care of me write away thank you for that

Submitted Sept. 22, 2015

very unhappy with my experiences. always waited a long time even if i was early. never saw the same people. i was supposed to have braces for two years and it is almost three. very few of the techs were informative on what they were doing to me. i was once late and i had called in to tell them i was going to be late and they said to come in anyway. my tech for that appointment not only took me off of my rubber bands but also lowered me down a wire and scheduled me 6 weeks out when i was supposed to be 4 weeks out. during my next visit i asked why he had done that and no one knew. not even the doctor. very disappointed in their services. definitely would not recommend as many of the techs are inexperienced and do not look like they know what they're doing.

Submitted May 29, 2015

This dentist is just great. He treats us like family and is very careful with us during his procedures. We’ll never go to another dentist again so long as Dr. Lach is always in service.

Submitted April 7, 2015

The staff at Dr. Lach’s was great. The service was professional and each step was taken with our consideration. Definitely a good recommendation.

Submitted March 23, 2015