While the actual dentist (Kristin and David Burch) were nice, and some of the hygienist staff was friendly, the front desk people were completely important in completing the simplest task, like using the correct insurance. It was very frustrating knowing that you expect to pay a price for a service based on your insurance, but you are charged something different. The office used the wrong insurance when quoting services. We used this office for these dental services based on the information the dentist provided (which turned out to be inaccurate information). Of course the receptionist at the front desk blamed it on us and that we should have known better. Yet they were the ones who screwed up with communicating to our insurance provider.

And to top it all off, the front desk receptionist said that my wife's service was sent incorrectly to the insurance company, but she corrected it right then and there.....Yeah, it's the patients fault in this situation.

Needless to say, we're done with this dentist. Never going back.

Submitted Oct. 1, 2014