On April 20th, 2021 I went in to see Frank regarding 3 severe anal fissures I've had since my childhood. I was immediately lectured about not speaking French, then being three minutes late for my 6AM appointment, and then asked inappropriate questions regarding me being transgender.

Things like "before I look, what kind of genitals do you have, have you gotten the surgeries?"

After being examined, despite my plea to be very gentle because of the state of trauma the area was in I can promise it was done rougher than it needed to be. The multiple similar exams I had previously and after Frank did NOT leave me bleeding after the inspection. The other doctors were both gentle, kind and respected the pain I was in.

Next I was prescribed two topical creams / ointments to apply regularly by inserting my finger 2 inches deep into my anus. This caused repeated trauma as I adhered to the regime the following months. This made things even worse when I thought it couldn't become worse.

Perhaps the most inhumane thing about all this was my follow up appointment which was only scheduled ONE YEAR after my initial visit with zero follow up in between. When I went to my follow up, again the exam was rougher than any other one I had. I had a series of photos to document how the sounds had gotten worse over time. In stead of getting help, Frank simply said in a blaise manner that he was dismissing me as a patient because the sounds were superficial and I had nothing to treat. I was shocked.

I sought out the help of another doctor who was able to see me multiple times and schedule and operate on a remedial surgery within less than two months.

And to back up my proof of malpractice, I can see in my Quebec health booklet that Frank claimed insurance for and listed me as receiving a surgery that I never got from him or his practice! I was treated less than human and the length of my suffering was prolonged and dismissed, leaving me in state that caused immeasurable depression.

Leaving the lowest possible amount of stars but the receptionists there were lovely, kind, helpful and empathetic.

Submitted April 11, 2024

Contente de rencontrer ce formidable docteur qui m’a fait la chirurgie pour la maladie de crohn .
Asmaa

Submitted Feb. 26, 2024

Chirurgie à été une réussite pour moi je vivais un problème depuis 8 ans et j'ai réussi à retrouver une vie normale à déféquer comme tout le monde j'ai pleurer de bonheur. Ses un amour .il est attentionné et toujours à l'heure. Il est devenu mon rayon de soleil.

Submitted Nov. 30, 2023

I had complex case of fistula, the surgery went well. 1 year later I have full recovery and back in my life as normal.

Submitted Nov. 21, 2023

Savoir qu'on a le cancer n'est jamais une bonne nouvelle. Cela dit, j'ai été très chanceux d'être suivi et opéré par le Dr. Frank Schwenter. Je remercie le ciel de l'avoir mis sur mon chemin. Il est très humain, et en plus, très bon chirurgien.

Submitted Nov. 19, 2023

Prétentieux et manque d’écoute, j’ai l’impression de parler à un mur.

Submitted Nov. 1, 2023

Si je pouvais lui donner 0 étoiles je le ferais. Attitude inacceptable, mauvaise écoute et prétentieux.

Submitted Oct. 31, 2023

Très bonne attitude, humain, accessible, souriant et rassurant. Opération appendice
Merci!!

Submitted Aug. 27, 2023

Excellent médecin, très connaissant et nous traite avec respect et efficacité. Merci

Submitted May 3, 2023

Thank you Dr Schwenter for performing your best today 🙌 ❤️

Submitted April 27, 2023