I am very dissatisfied with my ophthalmologic care from Dr. Susan Ransome. I was seen 30 minutes late and received no apology from Dr. Ransome for being late. Being late is understandable, however no staff had informed me that she was running late to the clinic and on top of that, when I asked when I would be seen, the staff told me it would be "in a few minutes" when in fact the wait was 30 minutes. Adding insult to injury, Dr. Ransome, instead of apologizing for being late, explained her tardiness away due to LA traffic. Being an LA local myself, I know enough to plan ahead of time for traffic in order to not be late for patient appointments.

Rather than apologizing for being late, she then lectured me on how I should prepare for a visit to take at least 2 hours long when I come to visit her. I did not understand why she mentioned this. Neither she nor her staff apologized for being late and I did not feel cared for as a patient. As a medical professional myself, I expect better from UCLA Health and can only hope that their patient service will improve. I'm very dissatisfied with my experience and hope that Dr. Ransome and her staff can take this complaint into account when thinking about their patients.

Submitted Feb. 9, 2023

Dr. Ransome was very uncommunicative. Check in staff and tech staff were incommunicado as well. Dr. did not appear to listen to patient answers to the questions doctor asked patient. Hard to know how knowledgeable Dr. was as she was very uncommunicative and seemed impatient or distracted by other things.

Submitted Dec. 20, 2020

Exam of eye was extensive - the best. Dr. Ransome listens well, clarifies complicated medical concerns, and answers all questiuons. Excellent.

Submitted Oct. 11, 2011

didn't want to answer questions and pushed me out the door basically. it took a month to get an appt

Submitted May 13, 2009