outstanding MD, intelligent, good communicator, inspires trust and confidence in her diagnosis. Have been seeing Dr. Shaw for about 6 years on a yearly basis, travel from downtown Austin to Round Rock just so i can be seen by Dr. Shaw. She is an A+ MD in my book

Submitted Nov. 6, 2017

Summary: Amanda, the CNS, is great. Erica, the nurse, is awful. Dr. Shaw worries more about the bottom money line, than her patient.

Up until last week, I would have given this group a 4-star rating. Prior to last year, I would've given this group 5 stars. In the several years I have been with this group, I have been Stephanie Shaw's patient, but have only seen her twice. I usually see her CNS, Amanda Bonazzi, for whom I would personally still give a 5 star rating.

Over the course of the last couple of years, however, my life has been incredibly hectic trying to finish my doctoral degree, taking care of my ailing mother (who I also took to see these people), working full time and taking care of my 3 children. Things intensified in late 2012, and not only did my mother pass from her illnesses in 2013, but I also lost my aunt from pancreatic cancer, and my grandmother - all within about 9 months of each other.

During my second visit with Dr. Shaw, I explained what I was facing and mentioned about the pressure put on when I renewed prescriptions from the nurse. Dr. Shaw specifically told me that it wouldn't be a problem unless it had been more than a year since I'd seen her and that she would note my chart. Yet, a few months ago, the nurse, Erica, called and announced she couldn't renew my script without my being seen. I explained to her what Shaw had told me; also explained that I'd just started a new job after graduation, that is located an hour away, and that the university's insurance system now required referrals. Erica was condescending and rude, but she renewed the scripts. I didn't complain at that time. Then I needed to refill the script again two weeks ago, and again Erica called me using her condescending and rude manner to say that she would not renew them until I'd come in. Making an appointment was pointless, because I hadn't gotten in to see the new primary yet. I reminded her that I wasn't due to come in until June, which would've marked one year. She eventually admitted she'd already filled them. This time I felt that I needed to submit a complaint to the general office through the only means I could find, which was a contact us form on their website--which appears to be down now. Incidentally, Erica lied and hadn't refilled them, because Walgreens had to request again!

To top it all off, last week I get a certified letter from Dr. Shaw announcing it would be in my best interest to find another doctor within 30 days. No reason given. Tried to call immediately, but no one there could talk to me. Called today to find out why and it turns out it was because I was missing the 3 month appointments. No warning to say "hey, if we don't see you every 3 months, we are going get rid of you." The office manager said I'd missed two appointments and been sent letters. I do remember receiving one, but not the other. Both were during the time of my mother's and aunt's illnesses. And those were for scheduled and forgotten appointments, not for not scheduling a 3 month appointment. They were also over a year ago. My understanding was that the three month appointments were recommendations, not rules. The concern, the office manager said, was for liability. Fine, I get that. I also think a little more communication, especially when it is obvious a miscommunication has occurred (Dr. Shaw saying a year, for example). Erica could've explained this to me during her rants at me. Instead, she agreed that Dr. Shaw had said that, but she still had to call me?

Dr. Shaw seemed a bit more human that this and I'm surprised by her lack of communication before making this decision. However, I'm not sure why I'm confused considering I'd only seen her twice in all the time I'd been there.

Again, Amanda is great. Erica, the nurse, is awful. Dr. Shaw worries more about the bottom money line, than her patient.

Submitted March 23, 2015

I have seen 3 doctors of this type. She is thorough, communicates well and is detailed. I liked that she sees me personally. When she can't her PA is very responsible. I like that they send the paperwork for quarterly reviews with me for my lab work. I never wait long for an appointment. I have been completely with her chair side manner and staff.The only negative I have seen is she is very busy and you have to schedule pretty early.

Submitted Oct. 30, 2012

Submitted April 26, 2012

knowledgeable, listens well, competent, creative

Submitted Aug. 25, 2010