Dr. Paulen was recommended to me by my mother when I suddenly got an eye infection over the weekend. His office was about 45 minutes from where I live and, working 8-5 everyday, I thought it would be difficult to get in before any potential damage could happen. I called him anyway and he really expressed genuine concern and offered up any explanation or answers for my questions. He told me to come and see him that same day even though it was already after closing. I got there at about 7:30pm, he was just as courteous and personable in person as he was on the phone. He immediately took care of me and got me a prescription for eyedrops and although it was hard to say what exactly caused my infection, he didn't BS me and offered two possibilities; that means more to me than knowing something I can't change anyway. He didn't even request any payment, I didn't notice until I was halfway home. He also gave me his cell phone number so that I could call him if I had any issues at the Pharmacy

Submitted Oct. 24, 2012

Glasses were not delivered as promised. I did receive a refund eventually. My old glasses were poorly serviced. Office was very disorganized. My patient chart was lost several times.

Submitted Feb. 7, 2012