On May 23, 2022 I was scheduled by Dr. Antonio Decarli for a routine colonoscopy at Atlantic Surgery Center in Daytona Beach. The sheet I was given by Decarli’s office said to check in at 11:45 for a 1:00 colonoscopy. By 1:00 I was on a bed with a backless gown. I was still there at 2:00. Still in that same bed at 3:00. In the 3 hours I was in the bed no one ever talked to me with any explanation, apology, or schedule. Finally, around 4:00 they performed my colonoscopy. When I woke up, Dr. Decarli came to see me. No “sorry for making you wait 3 hours.” No, “we really appreciate your patience.” Not even a “kiss my a..”. With one hand on the doorhe spent 45 seconds giving me my results and then he was gone. I understand the business model Decarli and Atlantic Surgery subscribe to. In order to maximize profits, grossly overbook patients and the doctor will never be waiting on a patient ensuring you can jam the most patients through the system and keep the cash register jingling. Couple that with absolute minimum time spent with patients and you’ve got a recipe for riches. If the patients have to wait several hours too bad for them – we are making maximum money!
They have 100% forgotten that our relationship is not only Doctor/Patient but also Vendor/Customer. Never crosses their minds that customer service should be one of their priorities. As a customer, this treatment is totally unacceptable. When looking for a Gastro doctor and a place to have a routine colonoscopy your absolute last choice in the world should be Dr. Antonio Decarli and the Atlantic Surgery Center.

Submitted June 2, 2022

My son was very sick for several years. Was diagnosed with gastroparesis, during recent flare something just wasn't right. Dr. Decarli found the new issue after several tests and my son now leads a normal GI life. Dr. D didn't give up until he found the answer. Very smart and took time. Thank you.

Submitted Dec. 13, 2017

Dr Decarli treated both of my parents last year when they were both very sick. His patient bedside manner and the way he explained their prognosis was with both understanding and the best I've ever seen. I also went to him when I had a stomach problem. You don't come by this kind of doctor often!

Submitted Jan. 24, 2013