Two years ago, I made the unfortunate decision to go to this practice, and although I paid the bill promptly with a check, years later they claimed they only received $0.75 for some reason. It seemed like a ridiculous amount, and I was puzzled by their incompetence. After much back-and-forth, I provided documentation proving my full payment for the visit, and they acknowledged their mistake, promising to rectify it.

However, instead of fixing the issue, they sent me a text on their app weeks later, still demanding payment for the visit or it will be sent to collections. When I checked my online statement, I was appalled to find that they had not corrected their records as it still said I had only paid $0.75. The representative handling my case through the app even sent a screenshot, intending to show they had entered the full payment, but it inadvertently revealed the disorganization and errors in their system.

Shockingly, they had split my single check payment, wrongly attributing $0.75 to the office visit and the rest to a completely different date when I never went in for a visit. It was clear they are doing something shady with the billing.

When I raised the issue again and pointed out their error, they simply shut me down, refusing to address my concerns any further. Their dismissive response was deeply unprofessional, leaving me frustrated and without any resolution.

I urge everyone to steer clear of this doctor's office as their sketchy billing practices and unhelpful staff make them entirely untrustworthy. Don't risk your time, money, and peace of mind with this establishment. Seek care elsewhere, where your well-being is genuinely valued, and your concerns are treated with respect and competence.

Submitted July 22, 2023

I give 1 star to Dr. Lakhani specifically with the hope of awakening her to necessary change regarding BEDSIDE MANNER and FOLLOW-THROUGH (COMPETENCE).

Allow me to over-share so that you can AVOID AVOID AVOID Lakhani.

I was seen by Dr. Lakahni in 2020 regarding infection(s). First visit, Lakhani was accompanied by a young woman (assume intern). With my pants off and legs open, she asked me "Do you have a history of sexual assault?" ALARMING question for this vulnerable position, no? My answer is "yes." This question, position and an unnecessary/unknown person made me UNCOMFORTABLE. This appointment ended with a prescription for yeast infection cream and ME LEAVING A NOTE SPECIFICALLY NOT TO ASK ME THIS QUESTION AGAIN, I.E. "PLEASE NOTE MY ANSWER WAS AFFIRMATIVE. Do NOT ask again."

Second appointment, I arrive after LOTS of research with the belief I now have 2 infections, yeast and BV. I told Lakhani about having 2 infections and she asserted, "That's impossible. You can't have both yeast and BV at the same time." I pushed back, "I believe it is possible." She was visibly and unmistakably IRRITATED by my questioning of her knowledge/authority.

Pants off and legs open: I hear, "DO YOU HAVE A HISTORY OF SEXUAL ASSAULT?"

EXCUSE ME!?!? WHY/HOW did this question become immediately relevant AGAIN? Did I NOT leave a note about this topic specifically? (I DID.) I still feel certain Lakhani asked this question AGAIN because she did not like my questioning of her authority.

<<<In effect, Lakhani tried to "put me in my place" using a history of SEXUAL ASSAULT as the tool.>>>

Most awkward and uncomfortable vaginal exam of my life!!! #ptsd

She prescribed me a minor dose of antibiotics for BV and ignored my yeast infection. As Lakhani exited the room, I looked at her directly and said "Thank you. I appreciate you." DESPITE disagreeing and feeling manipulated. Lakhani said NOTHING. SHE SAID NOTHING to me, and left the room.

1 week later: the antibiotics weren't strong enough and my infection persisted . . .

AFTER: Because Lakhani was incompetent and I was too uncomfortable to return to her, I struggled privately with symptoms, shame, questioning, and looking for a new provider.

I found eventually found Catherine via Maui Lani on Ma'a ST. Catherine is SO NICE and SO UNDERSTANDING. She reviewed my history and told me that my original dose of antibiotics was WAY too small. Effectively, all Lakhani's dose did was make my infection more resistant to antibiotics!

PLEASE, FOR THE LOVE OF GOD, GO SOMEWHERE ELSE.

P.S. It's totally possible to have both yeast and BV at the same time. Someone tell Dr. Lakhani.

Submitted Jan. 4, 2021

I would not recommend this doctor. Very aggressive treatment suggestions after she misdiagnosed an issue. Thankfully I got a second and third opinion from​ other doctors, who confirmed my concerns. Would not go back!

Submitted Oct. 3, 2017

I highly recommend Dr. Lakhani!!! She and her staff are very caring and knowledgeable. They listened to me, asked questions to better know my condition and she patiently went over her findings and recommendations after her examination. I just had surgery, she visited me before I went into the OR, seeing that I was a bit anxious she held my hand and assured me that I'll be ok. That calmed me down. All went well and I didn't have any pain after having polyps removed and a d&c done. She's terrific.

Submitted Oct. 3, 2017

I would never recommend Dr. Lahkani to any woman. She had no bed side manners and she entered the room with a negative attitude and making assumptions of me and health without even reviewing my health record or getting to no me as a new patient. Very unprofessional and not welcoming as a new patient. I don't want anyone else to experience that kind of treatment,especially if you're in there not feeling good or in pain. Left there very bothered and frustrated.

Submitted April 18, 2017

I would not recommend this doctor. She did not listen to my concerns or review previous doctor's records to get an overall picture of my health.

Submitted Jan. 4, 2017

After suffering for many years with my health deteriorating, I finally found Dr. Lakhani. What a blessing!!! She listened closely to what I was experiencing and understood. She was very efficient, gentle and compassionate in all of her care. I haven't been this healthy and energetic in decades! I hope many others are able to experience what "health care" really means. Mahalo nui loa.

Submitted Sept. 13, 2016

I found Dr. Lakhani as I was researching OB/GYN doctors on Maui, her qualifications mentioned that she is the most experienced GYN surgeon on Maui. I made my appointment with her and was very pleased with the level of care. Dr. Lakhani is professional, competent, kind, and respectful. And so is her staff. What impressed me most was the way she listened to my concerns and then explained the details of my condition and the appropriate tests and treatments that would be best for me. I was also really happy that she confidently recommended the least invasive treatment option and that the whole in-office procedure was smooth and calm and painless. And another outstanding service from Dr. Lakhani is that she always hands me a copy of my lab reports in addition to a written summary of the appointment, no other doctor has ever shared copies of lab reports with me. That says a lot about her, she wants her patients to be well informed and empowered. I really trust Dr. Lakhani's decisions and skills and overall philosophy of healthcare.

Submitted Oct. 28, 2015

Having worked with several OB/GYN in the past 20 years in Hawaii and in the mainland, I found Dr Lakhani to be most professional and kind. The staff is friendly and knowledgable. I found that Dr Lakhani explains surgical options and nonsurgical options quite clearly with a non-biased, helpful, factual manner. Waiting time varies, but it's well worth it when there is a wait as every medical and dental facility I've experienced has wait times. I highly recommend Dr Lakhani. As far as costs: totally comparable to other facilities with a personal touch. Standards of care are excellent.

Submitted July 3, 2013

I would highly recommend Dr. Lakhani if you are on Maui. Nice private office, pleasant and professional staff. I has a great experience getting Adiana. She has a very compassionate bedside manner, and the Nurse practitioner is excellent as well.

Submitted June 27, 2013