Dr. Kristen P. Fernandez
Kristen P. Fernandez Clinic Jacksonville
14546 Old St Augustine Rd #407
Jacksonville, FL, United States
32258
14546 Old St Augustine Rd #407
Jacksonville, FL, United States
32258
No Phone Number Provided
http://www.nfobgyn.com
Facility Affiliations
Dr. Kristen P. Fernandez's Credentials
Education
- University Of Osteopathic Medicine And Health Sciences (Grad. 1993)
Insurance accepted by this Doctor
Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Aetna
Blue Cross / Blue Shield
Humana
UnitedHealthcare
I wanted to wait a while since my experience to write a review so I could really think about what happened. I had been a client of this office for about 10 years - primarily for IUD needs since it is far from my house - but I have been here a few times this year. I felt very upset by my last experience there and have decided to switch carriers. This doctor seems to make decisions for you, without talking to the client, based on what is best for them financially - not what you may prefer for your own body. Here's a detail of my experience that left me freaked out that I was almost talked into something against my better judgment:
I came in to get my IUD replaced and had made the appointment months ago for a certain brand that I preferred that I have gotten twice in this office before. I was in a few weeks ago for something else and we chatted about my appointment with no problems. I came in two Fridays ago ready to get it inserted and the nurse brought in a different brand than what I usually get. I asked her why - and she responded that they had switched to a different one for me (without EVER talking to me about it) because Dr. Fernandez gets better reimbursements on this one compared to the one I ASKED for. Both are covered under my insurance. She begins to hand me waivers and paperwork to sign and asked me twice to just go ahead and get undressed and talk about it with the doctor. I said no, that I wanted to read paperwork on both (the new one they wanted me to use and my old one) to understand the differences. She said there were no differences and to go ahead and sign everything and the doctor would be in to talk to me. She also offered to go get brochures for me on both IUDS. While she was out, I noticed that there were differences between the two (big differences, such as mine lasts 5 years - the one they are pushing lasts 3 - and the amount of hormones released is different). The nurse came back, and I asked about this. She again tells me to just get undressed and we can all talk about it soon. I said no, and that I just wanted the one I asked for. She then informs me that they don't even carry it anymore - and no one ever bothered to discuss this with me first. My husband and I both took the day off to be at this office and do a procedure that was already planned and discussed. I was very upset - and told the nurse to please get the doctor for me. Dr. Fernandez didn't come in (I was the first one there that morning), so I walked out after 15 minutes. The receptionist tried to stop me from leaving, offering to order what I had ALREADY made an appointment for. I left and have switched doctors and no one from the office ever called me to apologize or explain.
Submitted Aug. 27, 2017