My husband had surgery at the gateway surgery center, it was very unprofessional and I was not allowed to go back with him, or sit with him before surgery. He said when he got back there no one greated him and Dr. Boggs was chatting it up with the staff, came over and made a mark on his foot and left. My husband's pain tolerance is difficult as he's been on pain medication for ongoing issues, and was prescribed the lowest dose of medication possible. We addressed this with the anestesiologist, and the nurse at the surgery center who completely agreed that the medication would not work for pain and to speak with Dr. Boggs staff about this. He spoke with Nickki, who was extremely rude, unsimpathetic, and he told her the medication was not working, she said to double up the dose, ice it and see if that works. She made him feel like he's a drug seeker, She didn't care, and on the sheet of paper they gave us it said to call the doctor directly if your medication doesnt work. Thats what he did!!!! I called back and advised that hes in excrusiating pain and ice, and elevating it and the medication is not working, and he's been doubling up on his dose, she said well who told you to do double the dose, really you just told my husband to do that. So long story short they are not going to do anything, and I said well this is a waste of time, and I guess hes just going to suffer and be in pain and ended the call. She called back, spoke to my husband and said I thought we were on the same page? Really???!!! No not at all, your not helping. You make him feel like a criminal, and drug seeker and doctors are clearly scared to prescribe pain medication, but it's for a surgery. We are very unpleased with WWMG, and Dr. Boggs staff, and if we couldd go else where mid treatment we would. It's hard enough to see my husband in misery, and awful pain, and then to see him hurt by making him feel like he's a criminal and drug seeker. We will never do business with Dr. Boggs, or WWMG again. Very dissappointing that you leave your patients in agony! I've called my insurance company to make them aware of the complaint as well, and the BBB. Beware, if your having surgery and have a pain contract, you will be left in misery and be made to feel like a drug seeker and criminal.

Submitted May 5, 2023

Dr. Boggs treated me like a family member. Spoke clearly to me about my condition. Explained the treatment options and worked with me to choose a treatment plan. Great guy!

Submitted Sept. 23, 2014