I have been there 3 times and only saw Dr Smythe once. I always needed up seeing the other Dr there. I hate to leave a poor review for this Dr but her staff so so horribly rude it had to be said. They will not help you, at all. Here is my story:
Go somewhere else!
I have had 3 appointments there. Each time I waited 45 min to an hour to be seen. The first time I set my appointment I was actually thankful I asked how long it took because the first appointment will take 2 hours, not kidding. And they don’t think to tell you this, like it won’t affect your work day or something. But honestly I was willing to put that aside until I was having some eye problems after the drops they gave me.
I was given drops for both eyes and I told the Dr at my first follow up that one eye was really itching. She said since it was just one eye and not two, it was probably an environmental allergen of some kind and not the drops, however it didn’t start until I started the drops. The itching got worse until my eye at the lash line was scabbing, swollen and red. I called to ask if I could be seen because I wanted to have it checked for infection. They said I couldn’t make an appointment and that I had to talk to a tech first. I had already called the tech with no answer and it was Friday and I didn’t want to get into the weekend without possibly being seen. I called back and the front desk girl was very rude to me as I had already called and she said she would not make me an appointment because that “their policy” that the tech would have to tell them if it was necessary. I asked if I was a current patient and I wanted to be seen why I couldn’t just make an appointment because I wanted the Dr to actually see my eye and not guess over the phone. She then insisted that’s what how they did it there and argued with me about the fact that I wasnt just allowed to make an appointment, which seems absolutely silly to me. So the she offered to get me in touch with the tech right then. After she talked to the tech, the tech got on the phone and said my issue wasn’t an emergency and I would just have to wait until she spoke to the Dr because it sounded like an allergic reaction to the drops, even though I told her that I had previously brought it up to the Dr and she didn’t think it was due to the drops. I then said my eye seems infected and I don’t know how she can diagnose me without seeing it. And she again said, well that’s “our policy” and since I’m just “uncomfortable” I would have to wait until they decided if I needed an appointment. Never mind that I am a contact lens wearer and work in an environment where I can’t wear anything on my face (my glasses) and need to make sure I can wear my contacts so an eye infection that’s “uncomfortable” actually affects my work. She didn’t care at all. I told her to take me off their schedule and she just said “ok goodbye!”
Their staff is horribly rude, not helpful and seem to have a “gatekeeper” type way about them. I’m sure if the Dr actually heard how I described my eye from me she would’ve thought I should be seen. But sadly she probably will never hear about me. I suppose I could’ve gone to another Dr to see if my eye was infected but then how do I know if I should continue the use the drops or not or if I need alternate methods, which is important to my eye health since I have glaucoma. I wanted the Dr who gave me the drops and knows if I can or can’t use drops that affect my long term vision to see if this was infection caused by the drops and what to I should do. That seemed reasonable to me, but apparently only me

Submitted Feb. 22, 2020

Dr Smythe is very professional, but I have the sense of being a piece an assembly line starting with the extreme long wait after the appointment time, then the staff starts moving you through several procedures before you get to see the Dr. who then repeats some of the test already done by the staff. IT WOULD BE MUCH MORE COMFORTING IF THE DOCTOR DID MORE OF THE TESTING AND QUESTIONING THAN THE STAFF WHO DOES NOT ALWAYS SEEM TO UNDERSTAND THE ANSWER OR EVEN THE QUESTION. IT IS LIKE A TELEPHONE CALL WHERE YOU WORK THROUGH THE RECORDED MESSAGES AND THEN GET A LIVE PERSON AND HAVE TO REPEAT EVERYTHING AGAIN.

Submitted Sept. 2, 2010

The doctor is wonderful but the fact that the staff is rude and the wait is over an hour should be included in the overall rating.

Submitted March 23, 2010

Dr. Smythe only works 2 days at each office location (4 days per week). If you need to reschedule, it's a 3 week wait. Also, have to wait at least 30 minutes to see her once you arrive. Staff in office are also very rude. I'm moving to another doctor. Also got tired of their billing errors and dealing with a rude office admin over it. It's a shame as she seems like a great doctor, but it's not worth extremely bad service.

Submitted May 19, 2009

It is always at least a 30-45 minute wait time past the time of your scheduled appointment. Also, most of the staff seem extremely disinterested in their job. Dr. Smythe, once you get to actually see her, is wonderful though.

Submitted March 10, 2009