Had a consultation appt at 11am today for my daughter to get her wisdom teeth removed. We were early. Per the note on the door, we called the office to check in and was told the waiting room is full. We waited outside. Office finally called us back about 11:15 to let us know we can come in. Once inside, we waited at least another 30 min. before going back to the room. Again, we waited in the room for another 10-15 min before someone came to do the preliminary stuff. At that point, I asked how much longer before the dr comes to talk to us. The nurse said that she was finishing up with another patient and she's on the last tooth. I asked, how long? She said maybe another 15-20 min. At this point I'm very frustrated , I asked if the dr can just call us because I had to get back to work. When I scheduled the consultation, I was told it would take about 15 min. Here is it, almost 1.5 hours later and still no consultation. I don't know why she would have a surgery going during our appt? There was no communication from her staff as to why she was running late. After 9pm tonight, dr calls and apologize for calling so late because she had personal issues at home. Honestly, I don't care about her personal issues. We all have personal issues but that is unacceptable to waste 1.5 hours of my work day and blame it on something else. She still has a business to run and my time is just a important as hers. I would have gladly rescheduled today if her staff would have communicated that she was running late. So, rather than being understanding and apologetic, she blames it on COVID, her personal issues and that I "must" understand that there are some things out of her control and expect delays. Like I said, I would have been happy to reschedule if her staff communicated to me. Dr also asked me who our general dentist is because she wants to include in her letter when she sends the report that I do not like to be late. I told her she has no business doing that. I have been with my dentist for over 20 years and have never had a problem because they are very professional and run their practice right. They respect their clients' time and communicate when there's a chance of them running even a few minutes late. If you're looking for a great dentist, try Dr. Eseroff in Frisco. Anyway, we already had our appt for the wisdom removal scheduled. So I told the dr that on the day of surgery, if she is running late, I would like it communicated to me so I have the option to wait or reschedule. Dr didn't like that because she wants me to reschedule now if I think I may want to reschedule if she's running late that day. If I reschedule that day, then it's an open spot that she can't fill and she'd loose out on the money/business. Those were not her exact words, but she said something similar. I then mentioned that I lost out on making money for the 1.5 hours she wasted of my time while waiting in her office. She called me rude. Right back at ya lady. It was unprofessional and unacceptable to make me wait and not get consulted and then calling me after 9pm to blame it on something else, no apology for inconveniencing me, telling me to expect delays and only caring that she will be losing business if I reschedule that day. Oh, and calling me rude. She obviously does not know the meaning of rude. Well, she just lost my business.

Submitted July 27, 2021

Wow. So impressed with Dr. Coke and her staff. My 16-year-old autistic son just had his wisdom teeth extracted. It took over an hour for him to be willing to have the iv put in. Dr. Coke and her staff were so patient with him. We had two other oral surgeons who wouldn’t perform surgery on patients with “that kind of autism,” so I’m beyond grateful we found Dr. Coke.

Submitted May 24, 2018

great surgeon, nice team. has a great knowledge of her field and work with my orthodontist very close to make sure my surgery was a success

Submitted Nov. 1, 2011

Great oral surgeon, LOVE her! She took out my wisdom teeth and I never once had a problem.

Submitted Sept. 1, 2011