Pain pts. have by nature been everywhere, tried everything and, if like me, come in pain, finally, as a wounded bird trying to get help. In that vein, when you meet Patricia she is like a burst of spring. She exudes such a cool vibe, with warmth and clarity that is only in the end bested by its shallowness. It starts with the highly-unusual ofc staff having control over all. For ex, you could be standing at the desk to check out, the weekday appt. clerk is in front of you, not on the phone and she tells you to call and leave a message on the answer. machine and she'll get back to you. Usually the night before with only 1 option. Because she talks on an on about how busy she is, if you try and help navigate the insurance companies, she gets angry, besmirching the patient's efforts with the insurance company. This 'book judged by its cover' is a collection of calamitous circumstances that comes between a patient and his doctor. When the dr yields to such boondoggles we lose. Shame!

Submitted May 20, 2008