Although the dental procedures are new and the dentists at East Bay Dental are well-educated, the patient service is extremely poor. The receptionist demanded that I sign a statement that I would pay 30% of the bill, although I have 100% dental coverage. When I requested that she check my records to prove the 100% coverage, she refused. I went home, returned with dental coverage paperwork showing my 100% coverage, and she told me that I would not receive dental service that day (would need to reschedule). However, prior to my leaving the office for the paperwork, the dentist had agreed to serve me when I returned with the papers. In the end, dentist refused to correct his receptionist's poor customer service. Due to this unacceptable incident, my family of 4 will not return to East Bay Dental again.

Submitted May 10, 2008