Yesterday, I underwent a combined endoscopy and colonoscopy procedure performed by Dr. Bahreini Zoya. Unfortunately, I was quite disappointed with how the procedure was conducted and would like to share my experience.
From the start, the nursing staff was professional and courteous. One nurse escorted me to the procedure room, kindly asking questions about how I was feeling and when I had last taken the Peglyte. Inside the room, another nurse introduced himself and prepared to insert an IV line. Both nurses made me feel at ease.
However, I found Dr. Bahreini’s approach concerning. She was seated at a computer with her back to me and made no effort to greet me, introduce herself, or establish any communication. While I initially assumed she was busy and would eventually engage with me before beginning, this never happened. The only interaction I had with her was when she briefly approached me to obtain my signature on the consent form.
Without any explanation, Dr. Bahreini administered a sedative and another injection. Almost immediately after, while I was still conscious and only beginning to feel the sedative’s effects, she began inserting the endoscopy tube. I was still awake and aware, and I experienced severe discomfort—gagging multiple times and feeling pain as the tube went down my throat. I recall expressing my discomfort to her repeatedly, yet she continued without acknowledging my distress.
Eventually, the sedation took full effect, and I woke up in the recovery room with a sore throat. What added to my dissatisfaction was the lack of any post-procedure consultation. Dr. Bahreini did not come to speak with me or discuss the results. Instead, a nurse handed me the report and informed me I was free to go.
This experience stood in stark contrast to a previous endoscopy I had with another physician years ago. That doctor took the time to explain the procedure, ensured I felt calm and informed, and visited me afterward to discuss the results personally. I remember waking up comfortably in recovery with no memory of the procedure—a sign of proper sedation and patient care.
I regret not recalling that doctor’s name so I could have returned to him instead of booking with Dr. Bahreini.
In conclusion, I would caution others to carefully consider their choice of specialist. In my opinion, a doctor should show empathy, kindness, and clear communication, especially when performing procedures involving sedation. Establishing trust and comfort is essential, and unfortunately, that was lacking in my experience with Dr. Bahreini.
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