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Rate Dr. Mark Heard
Dr. Mark Heard's Ratings
Dr. Heard is very good at his job. He did a large complicated surgery on my knee. I had great results, my knee is very tight again. His bedside manner is great and his positive attitude is very infectious. The Banff hospital was clean and the staff friendly and good at their jobs as well. I didn't mind the long wait time because I knew it would be worth it. I am very grateful Dr. Heard found the time to do my knee surgery. I could not be happier with the results.
As nice as Dr. Heard is and as good at what he does he is a waste of time I was promised surgery in december and after calling and calling again and again FINALLY got ahold of them IN JANUARY and they told me I was scheduled for June... 6 months after what he told me. They do not take others pain into account I have no dislocated my shoulder in 3 months and he expects me to wait till June to get it fixed when I was waiting since last july to get it done in december! Such a waste of time I could have been half received by now if he didn't give me false hope. I currently now am waiting for surgery in the states because he could not keep his word
I honestly would have to say that this was by far the best beside manner I have ever experienced in my life at the hospital upon every visit, Dr Mark Heard was highly recommend by my sports medicine doctor as well as several friends who have had the wonderful opportunity to experience him as a surgeon. I jumped at the opportunity to choose my own surgeon when I found out no surgeon in bc would or could touch my knee or do the surgery my knee required. My sports medicine doctor referred me after I searched fast and wide for the best surgeon in Canada and I could not be happier with everything overall. I highly recommend this surgeon to everyone and anyone.
I had a consultation with Dr. Heard regarding a torn meniscus in my knee. He was very thorough in his examination and I don't think he knew what my MRI report said beforehand, so he had an open mind during the examination and then confirmed it by looking at the scan images (and explaining to me as we flipped through them, which was quite interesting). He answered all my questions and I felt quite comfortable with him as a surgeon. I am now just waiting to hear when my surgery date will be.
The one thing that took me by surprise - apparently most arthroscopies and smaller scale surgeries are actually done in Golden, BC! We weren't aware of that before the appointment - I thought everything was done in Banff. So keep that in mind depending what type of surgery you are in for!
I waited about 3.5 months from my referral until I had my consultation, and then was told 4-6 months wait for the surgery.
Stay away. Gave me deadly infection with dirty tools for ACL/MCL/PCL repair. Filthy hospital. Washrooms reek of urine. Ignorant staff. Transient useless nurses who coughed into open wound. 13 surgeries to save my life in 2013 in Red Deer. Will now lose my leg. Infection even dissolved screws, cartilage, grafts-everything. Was told by Chief of disease control that the only way this infection was contracted was by unsterile equipment. Ruined my life. Save yours and steer clear of this wreck less Dr and staff. Would not even manage terrible pain afterward. Had to discharge early to manage it myself. Impossible to contact. Was dying in hospital when repeated calls were finally returned. Gaye no longer works there. Had to threaten legal action to get a form emailed. This operation needs to be shut down before more lives are ruined and deaths occur over simple procedures. I'm a young (was) healthy man. God only knows how many others have been affected and traumatized by the reckless incompetence of this Surgeon and his staff. Other Surgeons won't testify against their own, but what I say is the truth. I'm lucky to be alive, but others may not be. I've spoken with others of whom have had comparable outcomes with Dr.Heard. I'd like to hear from others who feel that they are alone and ruined people.
Repaired right knee - HTO, ACL, MCL. Discussed in advance and was prepared. Not a lot of communication in advance, just all that was required - 1 assessment, forms, pre-op exercises, notification of surgery timing and what was needed to bring & do. Dr Heard is an unusual doctor - obviously very skilled AND enthusiastic, friendly, energetic, empathetic, great bedside manner. Capable staff, assistant Gaye is busy but very efficient. Capable and personable surgical staff. Smallish Banff hospital is ideal for operation and recovery, as staff are friendly and work with much less process than big old Foothills in Calgary. Nearby motel was nice for wife.
I would like to thank Dr. Mark Heard for the amazing work he did on my knees May 21. After 11 days I'm walking with only a slight limp. He performed an ACL graft reconstruction on my right knee and a scope on my left. I believe the key was the Kodiak cold water cuff immediately following surgery and for the next 5 days combined with movement as soon as the spinal freezing came out. I was encouraged to wiggle my toes and take short walks assisted on crutches. The staff were very good at making sure I didn't over do it. They indicated everybody is different, but most patients are too afraid to put 25% weight on their repaired knee and this combined with a lack of moving what's slows their recovery. After surgery Dr. Heard told me to focus on three things...rest, try to straighten it, and walk. Those are the words that I lived by since the surgery and he has been bang on for a successful recovery. Thank you Dr. Heard.
Had ACL and medial meniscus injury from avalanche repaired by Dr. Heard. Waited a little longer just to have him do the procedure since he came highly recommended and I was not disappointed. Very professional and talked me through the surgery while I was still awake to watch. The overnight stay at Banff Springs Hospital is almost unheard of in AB or BC for this kind of surgery and in my opinion much safer and comfortable knowing you have a nurse to help you with pain relief and any problems after the first 15 hours of surgery. (the wife had same procedure last summer in Vernon and they just dump you out in the parking lot after your half awake in a wheelchair and send you home with some tramacets, which was no where near enough for this pain relief) It may be difficult to reach Gaye since she is very busy, but she is very accommodating to make things happen since Dr. Heard is very popular. Best bed side manner and information I have received from a Doctor. Highly recommend.
I met Dr.Heard, whom I liked very much.Unfortunatley he did not do my surgery because of his incompetent staff member,Gaye.I called so many times to get a surgery date it was rediculous!She only called me back when I got demanding on the voice mail and STILL did not respond to getting me a surgery date. (did she think I just called to chat??)I have never had such poor communication from a medical support staff in my long life! I still cannot believe my encounter! She should be fired. I then saw Dr. Bray (really nice man), who's nurse took very good care of me and I am scheduled for this fall:)
Dr. Heard took on the challenge of fixing my knee which had caused me grief with significant instability and pain for years. After 4 previous surgeries(by other surgeons) and a lot of physio which felt like it was going nowhere, Dr. Heard has given me back my active lifestyle. I am only 6 weeks post op after posterier lateral reconstruction, ACL reconstruction and Meniscus repair and I am feeling better that I have in years AND finally pain free. I can't wait to run, ski, play hockey and soccer again! Dr. Heard also took the time to explain everything about the surgery and my recovery, his bedside manner is a step above every other doctor I have met! Also, I can't say enough about his staff(especially Gaye) and the staff at Banff Springs Hospital...they are AWESOME!! I can't wait to see how great I feel further on in my recovery!
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