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Rate Dr. Kier MacMillan
Dr. Kier MacMillan's Ratings
Kier is the best. But yes things have changed. And 5 minutes for a fill in! U now it is going to take longer. And confidentiality talking on the phone should be quitter People in the waiting room listening or when your at the desk, well on the phone. Some things are not meant to hear. Dr. Macmillan has been my doctor for 15 years. Love u to pieces Doc! In my eyes your the best!don't get me wrong, when your sick and have to do most things yourself now a day when it comes to medical! And agree about the front desk to be rude and abrupt!
I agree with the last two comments. I have been a patient of Kier's for many years and have so appreciated his friendly and comforting manner....as well as his being an excellent doctor who is prompt to refer when necessary. However there has been a definite change in the past year or so. The receptionist is often rude and abrupt. Kier, although as friendly as ever, seems stressed and more intent on recording your visit on his computer than actually eye-balling you and listening. Although I am sympathic to the medical constrains on doctors I don't want to be reminded of it during my 15 minute visit or to feel guilty when I am suffering from a legitimate medical complaint. The office is beginning to feel like a business rather than a medical practice. I hope for some positive changes in the very near future.
Kier has been my doc for many years and I always had great respect for him and felt myself very lucky to be in his care. However, I agree with the last comment. Things have changed. The receptionist is very abrupt and downright rude at times. She is more of a gatekeeper than a helpful receptionist. Kier does indeed pay more attention these days to the clock and his computer than actually listening and thoroughly examining me. I too wish for a return of the old Kier who took his time, listened and seemed to genuinely care so that you left the office feeling you were in the best hands possible. Another thing is it's next impossible to get an appointment except for a "5 minute fit-in" which is useless if you have any complex problem. I get more time at a walk-in clinic with a doc I don't know than with Kier. I hope too this is a temporary situation due to stress of having a private practice but they really need to make some positive changes.
Dr. MacMillan has been our GP for a number of years. I have always agreed with all the positive comments here but things seem to be changing. We get the feeling that there is a lot of stress in the office. Perhaps the Dr. and his receptionist are becoming burned out in dealing with a very full practice. The receptionist is often abrupt, cold and seems irritated with having to deal with patients. Dr. MacMillan does not seem as connected as he used to be and and how much time your appointment is taking often feels more important than what you have to say. We realize that it's important for an office to run on time, but somehow there is something missing from the caring, welcoming practice this used to be. Hopefully, this is a short term situation.
What everyone else has said. AMAZING doctor. So caring. Runs right on time. Admits when he doesn't know something. Offers alternatives to drugs, doesn't overprescribe. Feels like visiting a friend :)
Has been my physician since 1999, very good doctor.
Kier has been my doctor since 1994, and even when I lived in Nanaimo, I used to devote a whole day to travel down to see him. He is a great physician and has treated me with kindness and respect. When I've been through times of pain or crisis, he has always made time for me and counselled me better than mental health professionals were at the time. It's too bad there isn't more time in the day as many in Victoria would benefit from his care.
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