Dr. Burns has been my doctor for over 40 years, and I call him the "hands off" doctor - he seldom, if ever, examines. He also says he will send a referral to a specialist but it never gets done. I once waited over 5 months with serious symptoms for a specialist appointment, and he hadn't even sent the referral. Fortunately, I did eventually end up with a great specialist who was like a medical detective, and the end result after many tests was cancer. Dr. Burns wouldn't even discuss why he hadn't sent the referral. There is seldom any follow-up, in fact his office has often called to say "your test was fine" when in fact it wasn't - does he even read the results? He is a good baby doctor, so I am told. I now only deal with him by telephone, though had one in-person visit in the last year. You almost have to stand in front of the door to stop him leaving before you have finished explaining your issues.

Dr. Burns has been my Doctor my whole life I’m 38 years old. In fact he delivered me and is still my moms doctor as well. Recently, I have been having an extremely hard time with my anxiety which has become physical as well as mental. I am going through a stressful time in my life. I really needed to take some time off of work so can heal. There for I needed to go on sickness benefits. He may be good with children but I’m thinking that’s it. When I had talked to him on the phone the first time about my mental state he really wasn’t listening. I even asked don’t you want to hear about how I’m feeling i.e my symptoms? Oh next time I will talk to you about that he said. Basically I felt like, what was the point of that appointment. He did give me a doctors note but for only 2 weeks. I knew I needed more time than that considering how I was feeling. With that doctors note the e mail also said he will be retiring soon and suggests that I start looking for another doctor closer to my home. I live in Burnaby and I drive. I never said I couldn’t come out to maple ridge at any time. Also appointments are on the phone right now so why would it matter either way. It made me feel like oh he must be retiring really soon then. After 2 weeks the doctors not said he would re asses me, I made another appointment. First of all they changed my appointment to a zoom call when it was originally a regular phone call. I’m terrible with technology and I told the office that. I had said to them if the zoom doesn’t work can he just call me. They said yes, well guess what it didn’t work and no phone call. I called the office telling them it’s not working can I just talk to him because now this appointment is running late I’m thinking. They put me through to him. He starts off making fun of me but your a millennial you should know how to do this zoom call. I can laugh at myself but this is a doctors appointment and I need to talk to him about my illness especially because this appointment is now really running late I’m thinking for him. I was thinking ok now he is gonna ask me how I’m feeling and what are all my symptoms but I could barely get any words in. He just wanted to put me on a antidepressant which by the way I never once told him I’m depressed. He said it worked for anxiety too. In my younger years I did try the same type of medication because I was feeling depressed back then. That medication did not work I still suffered from depression. In this phone call I am a bit distraught and I start crying because obviously I’m not feeling well. He wasn’t really listening and actually talking over me and not letting me say one word barely by the end of the conversation. He said again maybe it would be better to find a doctor closer to you. I said I’m ok staying with you, you have been my doctor my whole life. If I ever need to drive out to maple ridge I will. I asked in the beginning of the conversation I heard you were retiring? He said yes but not for another 3 years! Ok, I thought why do I need to find another doctor then , specially because it’s so easy to find a doctor that can take you in right?! So basically he doesn’t want to deal with me. The second doctors note said exactly this, after our phone visit today, it’s extremely clear that you need to find a family doctor closer to your new residence. (I have lived in Burnaby for over 3 years mind you.) Then it goes on saying notify my office who my new family doctor is so they can transfer my records. It has been a privilege caring for you and wish you a speedy recovery and many years of good health. So, he decided he didn’t want me as his patient anymore? I couldn’t understand why. That’s a terrible thing to do to someone that is going through a very hard time mentally. When someone needs you the most in that present time you basically throw them away in their time of need? What a caring and professional doctor.

Dr. Burns delivered my three baby boys and has been my family doctor of approximately 20 years. He is cheerful, personable, caring, passionate and knowledgeable. He is a great listener and responds in a timely manner. He is wonderful with children. My boys are not afraid of the doctor's office and always look forward to seeing Dr. Burns. His office has always accomodated us in short notice. We appreciate Dr. Burns and are very lucky to have him as our doctor!

I always feel like anything I bring up to dr burns is brushed off or not taken seriously. Takes 3 or 4 visits for any actual follow up to be done. On multiple occasions he has said he would arrange specialist appointments for my family and I and when calling to follow up, the referrals were never placed.

The last 4/5 appointments I made with him there was another doctor filling in for him or a student doctor in his place. I did not know this until I showed up for my appointments. During my most recent visit with Dr Burns, he said he would refer me to a general surgeon for a very painful skin problem I was experiencing. He said it would take a week or two to hear back. I phoned over a month later to check in and the staff told me there was no record of me needing a referral. As a result, this caused significant issues for me at my work.

judgemental and hard - headed. Time for this guy to retire.

Has been our family Dr for many years, I find him personable, helpful and caring, the office has always accommodated us on short notice when needed rather than sending us to a clinic or making us wait for an appt.

Dr burns was my family doctor for twenty years, for the last ten of those, as a teenager, I felt more and more like he didn’t listen and just assumed I was making things up. He told me my stomach aches, breathing issues and declining health were due to stress and prescribed anti depressants and antacids. Things didn’t improve. He ran a few basic tests, but always defaulted to it just being stress. When I was getting kicked out of class because my coughing fits were distracting the room, it was stress. When my weight plummeted it was stress. When I bruised ribs coughing it was stress. When I was hospitalized for abdominal pain it was stress. When my Hair started falling out at age 18 it was stress. When I was vomiting everything I ate it was stress. But I trusted him. And he had been telling me this for so long, for nearly ten years, that it seemed normal to me. I was a Teenager and didn’t understand that doctors have egos and didn’t like being wrong. So I just though he must be right. I must be doing this to myself. What was wrong with me that I was doing this to myself? Till finally my girlfriend dragged me to see her doctor. Who took five minutes to see it wasn’t stress and sent me for ultrasounds. And within a day I was in the hospital prepping for surgery to remove the tumour that was crushing my stomache, intestines, lungs and liver. By the time I stopped listening to doctor burns the tumour had spread throughout my lymphatic system. If it had been caught earlier my life could have been very different. I survived. For now. It will eventually kill me. It’s treatable, but not curable. And by the time it was found the damage was massive. But for all that. I would have forgiven him thr mistake. I was mad, sure. But doctors are human. Mistakes happen. What I can’t forgive. Is that he was my mother’s doctor, my doctor my whole life, I went to school with his kids, he was a family friend. Or so we thought. Because since the moment I was diagnosed and it was clear just how badly he had messed up, doctor burns hasn’t spoken to any of us since. I’ve since tried reaching out, many years later, hoping for some closure on all of it. But still all these years later he refuses to even acknowledge we exist. So yeah. He’s great with kids, very kind pediatrician. Very friendly and warm. Did great treating my flu and cold and strep throat growing up... Just, you know, don’t see him if you actually get sick.

Dr. Burns has been our family doctor for over 30 years and has been fantastic with all of us at all ages. He is well educated and very thorough and we have great trust in his recommendations in our health care. He is excellent with kids and babies but also with teenagers and adults.

Doesn't care about you unless you are having a baby. That's basically his area of expertise and isn't interested in you otherwise. Makes me feel stupid and crazy for trying to explain my health problems. Walks out or the room as I'm still talking and NEVER follows up with me. I'll resort to seeing a random clinic doctor to avoid him. I just feel neglected by him and never know what to do if I get sick or have symptoms that need to be seen by a doctor. He needs to retire.