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Dr. Jennifer A. Morales's Ratings

1
Staff
1
Punctuality
1
Helpfulness
3
Knowledge

Morales' staff incorrectly billed me, incorrectly files a prescription and Dr. Morales refused to speak to me over the phone when I called to correct the matter. Under my HSA plan I was covered for 1 visit per year. When I went in to see her for my one visit I had the normal check up but they billed it as a non-annual visit. My healthcare provider told me they were happy to pay, but the doctor needed to change the billing code. I called and asked them to change it and she refused (through her assistant, as she would not speak with me over the phone). I also got a prescription but they incorrectly called it in. When I went to the pharmacy I was told I would have to schedule another appointment. I took unpaid time off for the annual visit and waited for over an hour before I was seen. Dr. Morales spent all of 4 minutes with me and then charged a whopping $234 for nothing, and refused to change a measly number on the bill so that my insurance company would cover the cost.

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flag | Submitted Oct. 23, 2011



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