Dr. Jennifer A. Morales
Dr. Jennifer A. Morales
Doctor
| Location: |
Palo Alto, CA
|
| Gender: | Female |
| Specialty: | Internist |
| Website: |
pamf.org
|
| Practice: | Palo Alto Medical Foundation |
| Hospital: |
VA Palo Alto Health Care Syst |
| Phone: | 650-853-2977 |
| Med. School: | |
| Grad. Year: | 2001 |
| Answers Email: | Yes |
| Online Appt. Scheduling: | Yes |
| Accepting New Patients: | Yes |
Internist-related: adult healthcare, general adult care, general adult medicine, primary adult care
The following ratings and comments have not been substantiated by RateMDs.com.
| Date |  |
 |
 |
 |
Comments | ||
|---|---|---|---|---|---|---|---|
|
10/23/11 | 1 | 1 | 1 | 3 |
Morales' staff incorrectly billed me, incorrectly files a prescription and Dr. Morales refused to speak to me over the phone when I called to correct the matter. Under my HSA plan I was covered for 1 visit per year. When I went in to see her for my one visit I had the normal check up but they billed it as a non-annual visit. My healthcare provider told me they were happy to pay, but the doctor needed to change the billing code. I called and asked them to change it and she refused (through her assistant, as she would not speak with me over the phone). I also got a prescription but they incorrectly called it in. When I went to the pharmacy I was told I would have to schedule another appointment. I took unpaid time off for the annual visit and waited for over an hour before I was seen. Dr. Morales spent all of 4 minutes with me and then charged a whopping $234 for nothing, and refused to change a measly number on the bill so that my insurance company would cover the cost.
Insurance:
United Healthcare
Paid/Co-pay:
$234
|
Respond |
