Rate Dr. Kaylene S. Griffin
Dr. Kaylene S. Griffin's Ratings
obviously no Doctors office will be perfect but I have been happy taking my children here since 2008. We have 5 children who are currently patients. I am so thankful for Dr Griffen and her NP Robin who know their patients and their medical history and have never treated us as a number. They are current and up to date with their knowledge and blend that with a good dose of life experience and common sense. The rooms are decorated and cheerful. I have never had a problem getting in or having my child seen no matter how short of notice. They help me keep up with well checks and shots and with 5 kids that is appreciated. Prices are fair even when we have not had insurance.
My children have seen Dr. Griffin for years. Yes you would have to sit a long time in her office, she herself was what I thought an honest, good dr. I guess I was wrong. I called for an appointment for my sick 4 year old. They told me to be there at 10:30 am. My husband took my daughter up there and the front desk said that we owe $300 for a shot given in 2010 and the insurance did not cover. My understanding was that this bill had been taken care of already, but I would have to find my proof and being so old it was going to take me a little bit. They refused to see my sick child. First why would your office give a brand of a shot my insurance wouldn't cover, and then why am I just now hearing about the bill still being owed, and the BIGGEST issue, why wouldn't you treat a sick child? So I contacted Dr. Griffin directly to inquire if she was ok with this and if this is what she stands for, within two days, I have now received a letter that they are dropping my child as a patient! Wow
I was told by the front desk staff to "go elsewhere" when I had called to schedule my daughter in. I have never been treated like dirt until I encountered this office. Lack of wealth does not deserve unfair treatment because your child is on medicaid. The staff here can laugh at me now because I will be spreading the word about my experience. And, yes, I have overheard the staff making fun of patients on more than one occasion! You all better watch what your saying when patients are still in the office! ;)
I think she has child protective services on speed dial. She has been sued several times in 2012 including a trial that ended at the end of Oct. Check the Grayson county district court website for further details.
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