Rate Appletree Medical Group
Ratings for Appletree Medical Group
Very disappointed with the facility it was not somewhere where I wanted to be for medical care I took several photos if interested I would love to post them . I have NEVER seen such a dirty facility and there was NO heat in waiting area where sick individuals had to wait for 3 hours, maybe the heat was off to stop germs from spreading . This was at 3001 Carling Ave in Ottawa.
Very disappointed with their call centre and general approach. Tried booking an appointment online and was presented with a doctor that saw me a few months the back, but it had to be specifically for planters warts??? Anyway called looking for an appointment and was told the system would not work for me and I could only do walk-ins. I asked if there was somehow a way to change this and all I could hear was a gasp of exasperation. Really??? You guys can’t design a system and barely speak English, but I’m being inconvenient. If you have anything other than a cold do yourself a favour and go elsewhere.
After waiting a long time we went into a room where a doctor appeared on a computer monitor. The doctor was in a hurry and didn't really care. The doctor renewed a prescription but got the precription amounts and size of pills wrong- doubling some medications and halving others! He also filled out the requisition for a cat scan to the hospital wrong and the hospital rejected it. Called Appletree to send a new requisition to the hospital- clerk said they would send a new one in a few days. They never did. Be sure to check you prescriptions if you go here!
The worst of the worst care. Every time I have been here I have found myself seeking further care in an emergency room. Both times the doctors ( at appletree) had given a wrong diagnosis. The doctor was quick to tell me I had quite a bad infection, yet didn't see fit to even take my temperature. This past wrong diagnosis could have been detrimental. The nurses and front-line staff are not particularly friendly or approachable either. Rare to even see their secretary at the front desk. It is much more worth your time to sit in an emergency room for a few hours and seek real care instead of wasting hours here.
It's really hit or miss with Appletree. I now have a family doctor, but relied on Appletree for care for around 13 years. You can try to always see the same doctor, which means going to multiple locations. If you chance to see a different one, be prepared to have to justify a renewal of a medication you've taken without problems for 20 years, and then issued an Rx for a "temporary supply" so that new doctor can see how it works for you. Unbelievable. All my records are right there and accessible, but he just had to see for himself. On other visits, I was treated as if I didn't know my own body or symptoms, accused of just "being after antibiotics," which makes no sense at all, and being left shivering in an exam room for over an hour with a high fever. I escaped when my doctor at Appletree finally moved out and took her patients with her. I'm so happy I don't have to go here anymore.