Rate Appletree Medical Group
Ratings for Appletree Medical Group
Over a year ago I went into the Appletree clinic at Bayshore and Carling. When I went in I was experiencing random abdomen pains, which I had been to the hospital before. When I went into this clinic the doctor said that I was having heartburn, and prescribed me pills for it. Not long after I suffered severe pain, that landed me in the emergency. (Once again the clinic said I had heartburn) After being treated by the Queensway Carleton hospital I was admitted and sent in for emergency surgery. Turns out it wasn’t heartburn, but I had a severe case of gallstones! Never, ever, ever go to this facility!
Re the Preston Street Appletree Clinic in Ottawa: I am totally pleased--and I am not easy to please. Got registered on Wednesday, was seen within 5 minutes to have a prescription renewed--no problem. Came back the next day to have a shingles vaccine--15 minute wait. Staff, nurses and doctors were all friendly and helpful. They even smiled!!! (I have attended three different walk-in clinics on south Bank Street over the last 1.5 years--all of them dirty, noisy, over-crowded, with rude, uncaring staff and doctors.) The Preston Street Appletree Clinic suits me just fine!
I took my 92 year old Mother in Law for a 12:00 appointment . A booked appointment. They moved her to a different room to wait ( I guess so it looks like they are moving people in a timely manner) and then they wait some more for the doctor. She was almost 3 hours. ( Baseline Road facility ) staff seem uncaring What is the point in making an appointment ? This is not care at all - just a money making venture. The glass doors going in look like they have never been cleaned - great 1st impression for a medical facility
The Appletree clinic on Montreal Rd near Ogilvie - OMG, I felt like cattle at the slaughterhouse. Waiting room dirty, (chairs are actually sticky) and the staff, good Lord, where do they get these people? One looked me straight in the face and said it would be a half hour wait - there were 28 people in the waiting room! They are rude, and frankly stupid. I was surprised to find some of them are medical students. At least Dr. Fahim was professional and very competent, Oh and for a urine test, maybe go do it in your car, the washroom had a pool of urine on the floor.
Very disappointed with the facility it was not somewhere where I wanted to be for medical care I took several photos if interested I would love to post them . I have NEVER seen such a dirty facility and there was NO heat in waiting area where sick individuals had to wait for 3 hours, maybe the heat was off to stop germs from spreading . This was at 3001 Carling Ave in Ottawa.
Very disappointed with their call centre and general approach. Tried booking an appointment online and was presented with a doctor that saw me a few months the back, but it had to be specifically for planters warts??? Anyway called looking for an appointment and was told the system would not work for me and I could only do walk-ins. I asked if there was somehow a way to change this and all I could hear was a gasp of exasperation. Really??? You guys can’t design a system and barely speak English, but I’m being inconvenient. If you have anything other than a cold do yourself a favour and go elsewhere.
After waiting a long time we went into a room where a doctor appeared on a computer monitor. The doctor was in a hurry and didn't really care. The doctor renewed a prescription but got the precription amounts and size of pills wrong- doubling some medications and halving others! He also filled out the requisition for a cat scan to the hospital wrong and the hospital rejected it. Called Appletree to send a new requisition to the hospital- clerk said they would send a new one in a few days. They never did. Be sure to check you prescriptions if you go here!