Victoria General Hospital

Victoria General Hospital

Hospital
22 reviews
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Ratings for Victoria General Hospital

1
Cleanliness
1
Facilities
1
Services
1
Value

Terrible, I waited 5 and half hours, just to be told nothing was wrong with me, I tried telling them I had lost feeling In my pelvis, but was told I was fine and nothing was done about It.

Submitted April 22, 2016 | flag

3
Cleanliness
4
Facilities
1
Services
1
Value

Likely the worst experience of my life. I took my Mom in because she had been up all night being sick to her stomach - she also thought she might have had a heart attack. Obviously very sick so I immediately took her to the Hospital. It took seven (7) hours for her to have an ultrasound. At 97 sitting around the waiting room of a hospital is not good for her and she was already very sick. So after spending seven hours we were told to come back the next day for the results! We arrived at 8 am the next day and had to wait another six hours only to be told there was nothing on the ultrasound. So all that time and they could not even come up with a reason for her illness. What kind of idiots are we hiring these days? I had experienced nothing but rude doctors and nurses who where much more interested in socializing with each other that looking after patients. I knew a lot more about their social lives (and a lot of very complicated love lives!) because I would sit quietly and listen. When I suggested we leave and get some lunch and I had to go back home and pick up some medications (I had not planned on spending the entire day just to get the results for a test from the day before) I was told by the doctor (and I use that term very loosely) that we were not allowed to leave the ER and as far as my needing to leave to pick up my prescriptions that was no concern of hers! I have spinal cord damage from a broken neck and rely on pain medications as you can imagine. I have to take them on regular basis and normally carry a small vial with me in case I can't get home in time. But with my concern about my mom I simply forgot. The bottom line is they are very uncaring, unprofessional and it must be a terrible place to work - unless like the staff at the hospital, you value your social life above helping your fellow man! Terrible place, rude and unprofessional people and I have to assume that they are headed by similar people. And BTW, in case you think it was because it was busy - it was not. There were plenty of empty chairs, which I had not expected for a major hospital. Bottom line - I would stay home next time and not suffer at the hands of these people. You would have thought a 97 year-old person would be treated with respect - but she was treated as if she was a drug addict trying to score some meds! Very sad.

Submitted March 7, 2016 | flag

3
Cleanliness
4
Facilities
1
Services
1
Value

This hospital is a waste of your time. If you were dying, the receptionists would just tell you to have a seat in the orange chairs until they have enough time to take a look at you.
Once you're inside (7 hours later) a doctor will eventually arrive with little to no interest in what's actually wrong and give you over the counter Tylenol to subsidize the pain.. not T3's just regular Tylenol. I understand free health care comes at a cost of time, but if we are waiting 5, 6, 7 hours to be looked at, at leased take more than the minutes with us before dismissing us as if we are here for no reason. Understand we would not have waited this long if it wasn't serious, so take us seriously when we come in.
To sum this all up, you're literally better off going to a walk in clinic in your spare time then to waste your time on an overpaid "doctor" at the vic..

Submitted Jan. 25, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

My mother, Dorothy Phelps, recently spent some time in the stroke ward in room 614. She'd had a massive stroke which would have caused her severe cognitive and physical disabilities. According to her Living Will, it was crystal clear that she did not want any life-sustaining measures. In order to stay true to her wishes, we needed to withdraw her hydration. Although the doctors in the stroke ward had advised us to let my mother go, they give us no help and no warning as to what we should expect. The first GP (Dr. Dobbins) was actively and helpful. My mother was clearly suffering – clutching her gown, moaning, and flailing her arms and legs – but when I tried to approach Dr. Dobbins and asked him to give my mother regular pain relief, he refused saying that she was not suffering. I tried to get him to stop and speak to me and he was literally running away. When I stood my ground with the nurses and said I was quite sure that she was suffering Dr. Dobbins grudgingly agreed to give her a little bit of pain relief. Luckily, another doctor called Dr. Crese took Dr. Dobbins' place after several days. Dr. Crese immediately changed my Mom's chart so that she received regular pain relief, saying that she was clearly in a great deal of discomfort and that starving to death was a very difficult, painful process. Nonetheless, it took my mom nine days to slowly die of dehydration and starvation. There is something clearly wrong with the system when there are no measures put in place to act humanely under the circumstances. If this had been my dog, everyone would treat my dog humanely and help her pass. Why is the same courtesy not extend it to the people that we love?! How could our system have it so wrong? Three of my close family members have had to starve themselves in a hospital setting. My grandma had terminal colon cancer and it became so painful that she decided to starve herself. It took 14 days. My dad had had a stroke which was complicated by diabetes. He had severe aphasia and would soon have his limbs amputated. He decided to starve himself. In all of these cases, the doctors agreed that it was right to support their passing, but nothing was done to make the process compassionate and swift.I was later told that there are doctors at the Royal Jubilee Hospital who help people in palliative care pass more easily. Why do doctors still have so much power that the level of compassion is so different from one doctor to the next?! How can there be such inconsistency in care, regardless of how much we advocate for our loved ones?! Victoria General Hospital, Dr Dobbins and his ilk should be ashamed of themselves.

Submitted Jan. 3, 2016 | flag

5
Cleanliness
4
Facilities
4
Services
4
Value

I had surgery at VGH and the Dr, nurses and physio people were totally awesome. They were helpful & caring and were always willing to answer my questions. My husband was taken to he VGH ER and he said the ER staff were absolutely incredible

Submitted Dec. 3, 2015 | flag

3
Cleanliness
1
Facilities
1
Services
1
Value

unhappy nurses who seem to really dislike their jobs.

Submitted Oct. 27, 2015 | flag

4
Cleanliness
5
Facilities
1
Services
3
Value

THIS IS SPECIFIC TO VGH EMERGENCY ROOM SERVICES
My rating is specific to VGH emergency room - I recently had the worst experience of my life at the VGH emergency I will never deliberately go there ever again and for some reason if I end up it will scare the hell out of me. I found the majority of the staff to be completely ignorant and rude, belittling and and they absolutely need some lessons in High Power and Faith and who really is boss because the patient sitting across from that staff member could very easily be them at any point in they life. These staff members I am talking about need to realize that if could be any one of them in the position of the person they are helping!!!! Seriously, the bad is rampidly rubbing off on the good as well. The employees that were trying to be helpful and compassionate and still doing they re I watched get repremanded for actually being this way. Attitude, attitude attitude. I experienced staff snickering about myself and other patients, I watched them sit and laugh and point while people were in fear or in excessive pain. The person that did my iv drip dripped it in so fast that it left a red mark and burned the entire time even after me asking her not to do it, I seriously watched some of VGH staff member snickering and laughing at patients as they were there for help, the superior attitude and even belittling of patients. Something needs to be done about this NOW.

As for the rest of the VGH every experience I have had has been compassionate, caring, gentle and overall a very safe healing experience. VGH emergency desperately needs to make some long overdue changes as far as staff. Its gotten to a very obvious visible level. I would never recommend anyone ever go to the VGH emergency ever. I have been having a terrible time even trying to just sleep since I was there. I wake up crying and in complete fear!

Submitted Sept. 23, 2015 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

Great team of pros. Very clean and food is good. Nurses in training are also awesome

Submitted Sept. 12, 2015 | flag

3
Cleanliness
5
Facilities
5
Services
5
Value

Thank you dear VGH staff again. I don't remember the name of a tired, sleepy, but extremely helpful doctor, who gave me a simple advice how to get rid of my terrible 3-month pain. My walkin doc and my local ER department did not even try to help me, just kicked out when I refused to take a morphine shot. I have got a relief within 24 hours after I took the med Victoria Hospital doc prescribed. He even ordered two additional tests to make sure I will be fine if discharged (due to my heart condition). Explained everything to me & my scared family (it was 2 am, and he did not seem annoyed with our numerous questions). Nurses are awesome, polite, cheerful, helpful. Many thanks dear Tired Doc & all your collegues. God bless you.

Submitted Aug. 27, 2015 | flag

3
Cleanliness
2
Facilities
1
Services
1
Value

Can not believe how rude and incompetent the staff at VGH are. From the front intake staff, to the nurses, and even the doctors. Condesending, snooty?attitude, lazy as well. I had a serious concern and was returning for the second time. The one nurse who I dealt with first said, "Oh you're too young for anything dissasterous to be going on"... Really?! At 34 years old I'm quite sure there have been many cancer related deaths.
Next I spoke to the nurse who took my blood sample. I expressed my concerns and wants for a proper ct scan of my lungs to check for lung cancer; as well as an ECG, as I had many sympoms related to CHF, her reply to me was "well wanting and getting dont work at a hospital"! Unbelievable! There continued to be 3 more seperate issues with 2 more nurses and 1 doctor. I will never return to this ER, and I intend to file a formal complaint.

Submitted Aug. 11, 2015 | flag


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