Rate Royal University Hospital
Ratings for Royal University Hospital
Nice people but HORRIBLE PROCESSES! Someone needs to think about emergency care in a different way! Who directs this a Doctor???
Submitted Oct. 6, 2016 | flag
Horribly dirty! Long wait times and staff at the nursing station on their phones and talking about the weekend. Dust dragons on the floor, scratched walls, stained sheets... disgusting. And don't you dare ask questions or try to take a proactive role on your family's health because they just think you are self diagnosing and telling them what to do.... staff I encountered were SUPER sensitive to the role I had.
Could have had better service, compassion, cleanliness, and diagnostic taking mum to a vet. Ugh.
Submitted Oct. 5, 2016 | flag
This place is a dump. Horrific cleanliness. Ridiculous wait time and doctors and nurses on their cell phones or talking about their weekend plans. Very disappointed.
Submitted Oct. 5, 2016 | flag
Went to emergency I was assigned a nurse after long wait time in waiting room and bedroom. Then nurses got changed. I was assigned to Heather. Worse nurse ever. I hope I am wrong but I hope she is not a racist. I leave it at that.
Submitted July 3, 2016 | flag
I went in to the emergency room at 2 pm with extreme pain in my side almost to the point of paralysis. They got my name and health card and put me in the waiting room. I sat there in extreme pain for 4 hours. A nurse finally came and got me. I thought "I finally get to see a doctor!" But instead they placed me in the Children's waiting room (I'm 28 years old!) further in the hospital (cause they wanted to make the waiting room look not so busy I assume) so now I could writhe about in front of a bunch of terrified kids and their parents. 2 hours later the pain finally got to me that I ended up vomiting in a garbage bin. Still no response from nurses or doctors. My parents ended up being so worried they came down to the hospital (I kept telling them not to come) and my mom ended up asking the nurses multiple times when I would actually get to see a doctor. The nurses finally caved and put me in a hospital bed in an alcove (not an actual room.) After ANOTHER hour of laying on a bed in pain a doctor finally came and saw me. He told me they were going to run a few tests in a bit. I told him that I might end up vomiting again, to which he placed a garbage bin from the floor on my lap in the bed (no joke) and promptly left for another 30 minutes. A nurse came back and hooked me up to a heart rate monitor and realized I was at 180 bpm. I guess things now really did matter as a doctor promptly gave me multiple injections of morphine. After that, I honestly don't remember much, other than blood being taken, being taken for an xray and a ultrasound (3 stars for the facilities cause at least the elevator didn't break down and the machines actually worked.) Then in sat in the hospital bed for who knows how much longer drugged up on morphine till they finally told me it was a rather large kidney stone causing the pain. They gave me a bottle of Hydromorphone and sent me home at 2 AM and an appointment to go receive another Xray and treatment at St.Paul's Hospital next week. So 7 hours of waiting, 5 hours of being high on morphine and treatment in a hospital where I was placed in a big hallway normally reserved for the drunks that pass out and get carried to hospitals by their friends.
After that I have had 4 more pain attacks throughout the month that were just as severe, but I have chosen to stay home and lay in my bed and suffer through it rather than sit in a waiting room on a plastic chair for 6 hours and suffer there.
Submitted March 20, 2016 | flag
Thank you to the Dr'S and nursing staff in Intensive Care. You took fantastic care of my mother. Great bedside manner by all.☺😙
Submitted March 18, 2016 | flag
Staff were horrible, to busy on the computers or there phones. No direction on what to do. And absolutely no compassion
Submitted Feb. 15, 2016 | flag
Really run down. They are short of staff and medicine. Ask for a certain medicine when you are sick, they may not have it.
Submitted Nov. 13, 2015 | flag
Recently had thyroid surgery at this hospital, best care from nurses I remember ever in the few hospital stays I have had in my life! Thanks Dr G. Caspar Bell, Dr Christian, and nurses at follow up care.
Submitted Nov. 9, 2015 | flag
Extremely poor nursing neurology unit 6th floor no respect for patients or family there were NO SERVICES for family or patient who had severe TBI. NO INFO given to family. Room he was in for 2 months was dirty and point peeling off walls. Emerg and ICU were very good really but went VERY DOWN HILL after being moved to 6th floor
Submitted Oct. 18, 2015 | flag
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