Rate Royal University Hospital
Ratings for Royal University Hospital
Very Disappointed. I wasted 7 hours in the emergency. I went into RUH Emergency for 10:00 A.M. appointment. for a spinal tap. Once completed I was told I had to wait 20 min from the first doctor then 30 min from a nurse. After waiting in the room for over 2 hours I was finally allowed to leave to a bed in the hallway. I asked if I could wait in the waiting room because there was a TV in this room, instead of laying in a bed in the hallway.
Before I left the room and because the wait time was so long I started looking around the room for cleanliness. If I would have noticed this first I would never have allowed them to do a spinal tap on me. The fresh air vent had about 1/2 inch of dust on the vents. The floor had layers of dirt in the corners I am sure this has been like this for a long period of time.
I talked to a lady in Customer Relations about this. She said they are actually cleaning the fresh air vents as we spoke on the phone. Hopefully they do all the rooms especially the rooms where they need to do procedures. I was talking to someone that has knowledge on the cleaning protocols from senior centers and they do what is called an A clean once a week! Why would a hospital not have at least this type of protocol in their location?
After waiting until 4:30 PM the doctor said I could go and here was a number for me to call. Why could they not just have phoned me this information instead of making me wait this long?
I got to my car, paid my parking and once I got out onto College Dr. I noticed a ticket under my wiper blade. Really insult to injury. I went back to the hospital to inquire about this ticket to the parking Attendant. All he had to say was they are not responsible for the ticket the University of Saskatoon is. If I would have know this was a third party parking lot, I would have parked there.
I brought this up to the lady in Customer Relations and she said they have just changed the way they look after tickets. If I have a complaint or think I received a ticket in error I could get a form emailed/mailed to me. Of course adding these extra steps turns out to be extra work to the public. I am sure this was implemented to have more people just say forget it and pay the fine.
If they would have been more organized I would have been gone way before the ticket was even given. The ticket said I was parked in the driving lane. I backed into the stall to make it easier for when I leave. Stats state that backing in is safer and less of a chance of an accident when leaving. I could not back my vehicle up any more and get out of the vehicle without hitting the cement pillar.
I hope this review reaches as many people as possible because very little was done to resolve these issues. Maybe the rooms may be cleaned this week but will they step up their cleaning abilities or go back to the filth the room was in after a week or so?
Submitted Dec. 14, 2016 | flag
Nice people but HORRIBLE PROCESSES! Someone needs to think about emergency care in a different way! Who directs this a Doctor???
Submitted Oct. 6, 2016 | flag
Horribly dirty! Long wait times and staff at the nursing station on their phones and talking about the weekend. Dust dragons on the floor, scratched walls, stained sheets... disgusting. And don't you dare ask questions or try to take a proactive role on your family's health because they just think you are self diagnosing and telling them what to do.... staff I encountered were SUPER sensitive to the role I had.
Could have had better service, compassion, cleanliness, and diagnostic taking mum to a vet. Ugh.
Submitted Oct. 5, 2016 | flag
This place is a dump. Horrific cleanliness. Ridiculous wait time and doctors and nurses on their cell phones or talking about their weekend plans. Very disappointed.
Submitted Oct. 5, 2016 | flag
Went to emergency I was assigned a nurse after long wait time in waiting room and bedroom. Then nurses got changed. I was assigned to Heather. Worse nurse ever. I hope I am wrong but I hope she is not a racist. I leave it at that.
Submitted July 3, 2016 | flag
I went in to the emergency room at 2 pm with extreme pain in my side almost to the point of paralysis. They got my name and health card and put me in the waiting room. I sat there in extreme pain for 4 hours. A nurse finally came and got me. I thought "I finally get to see a doctor!" But instead they placed me in the Children's waiting room (I'm 28 years old!) further in the hospital (cause they wanted to make the waiting room look not so busy I assume) so now I could writhe about in front of a bunch of terrified kids and their parents. 2 hours later the pain finally got to me that I ended up vomiting in a garbage bin. Still no response from nurses or doctors. My parents ended up being so worried they came down to the hospital (I kept telling them not to come) and my mom ended up asking the nurses multiple times when I would actually get to see a doctor. The nurses finally caved and put me in a hospital bed in an alcove (not an actual room.) After ANOTHER hour of laying on a bed in pain a doctor finally came and saw me. He told me they were going to run a few tests in a bit. I told him that I might end up vomiting again, to which he placed a garbage bin from the floor on my lap in the bed (no joke) and promptly left for another 30 minutes. A nurse came back and hooked me up to a heart rate monitor and realized I was at 180 bpm. I guess things now really did matter as a doctor promptly gave me multiple injections of morphine. After that, I honestly don't remember much, other than blood being taken, being taken for an xray and a ultrasound (3 stars for the facilities cause at least the elevator didn't break down and the machines actually worked.) Then in sat in the hospital bed for who knows how much longer drugged up on morphine till they finally told me it was a rather large kidney stone causing the pain. They gave me a bottle of Hydromorphone and sent me home at 2 AM and an appointment to go receive another Xray and treatment at St.Paul's Hospital next week. So 7 hours of waiting, 5 hours of being high on morphine and treatment in a hospital where I was placed in a big hallway normally reserved for the drunks that pass out and get carried to hospitals by their friends.
After that I have had 4 more pain attacks throughout the month that were just as severe, but I have chosen to stay home and lay in my bed and suffer through it rather than sit in a waiting room on a plastic chair for 6 hours and suffer there.
Submitted March 20, 2016 | flag
Thank you to the Dr'S and nursing staff in Intensive Care. You took fantastic care of my mother. Great bedside manner by all.☺😙
Submitted March 18, 2016 | flag
Staff were horrible, to busy on the computers or there phones. No direction on what to do. And absolutely no compassion
Submitted Feb. 15, 2016 | flag
Really run down. They are short of staff and medicine. Ask for a certain medicine when you are sick, they may not have it.
Submitted Nov. 13, 2015 | flag
Recently had thyroid surgery at this hospital, best care from nurses I remember ever in the few hospital stays I have had in my life! Thanks Dr G. Caspar Bell, Dr Christian, and nurses at follow up care.
Submitted Nov. 9, 2015 | flag
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