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Royal University Hospital

Royal University Hospital

Hospital
21 reviews

Rate Royal University Hospital

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Facilities
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Ratings for Royal University Hospital

4
Cleanliness
3
Facilities
1
Services
4
Value

Went to emergency I was assigned a nurse after long wait time in waiting room and bedroom. Then nurses got changed. I was assigned to Heather. Worse nurse ever. I hope I am wrong but I hope she is not a racist. I leave it at that.

Submitted July 3, 2016 | flag

1
Cleanliness
3
Facilities
1
Services
1
Value

I went in to the emergency room at 2 pm with extreme pain in my side almost to the point of paralysis. They got my name and health card and put me in the waiting room. I sat there in extreme pain for 4 hours. A nurse finally came and got me. I thought "I finally get to see a doctor!" But instead they placed me in the Children's waiting room (I'm 28 years old!) further in the hospital (cause they wanted to make the waiting room look not so busy I assume) so now I could writhe about in front of a bunch of terrified kids and their parents. 2 hours later the pain finally got to me that I ended up vomiting in a garbage bin. Still no response from nurses or doctors. My parents ended up being so worried they came down to the hospital (I kept telling them not to come) and my mom ended up asking the nurses multiple times when I would actually get to see a doctor. The nurses finally caved and put me in a hospital bed in an alcove (not an actual room.) After ANOTHER hour of laying on a bed in pain a doctor finally came and saw me. He told me they were going to run a few tests in a bit. I told him that I might end up vomiting again, to which he placed a garbage bin from the floor on my lap in the bed (no joke) and promptly left for another 30 minutes. A nurse came back and hooked me up to a heart rate monitor and realized I was at 180 bpm. I guess things now really did matter as a doctor promptly gave me multiple injections of morphine. After that, I honestly don't remember much, other than blood being taken, being taken for an xray and a ultrasound (3 stars for the facilities cause at least the elevator didn't break down and the machines actually worked.) Then in sat in the hospital bed for who knows how much longer drugged up on morphine till they finally told me it was a rather large kidney stone causing the pain. They gave me a bottle of Hydromorphone and sent me home at 2 AM and an appointment to go receive another Xray and treatment at St.Paul's Hospital next week. So 7 hours of waiting, 5 hours of being high on morphine and treatment in a hospital where I was placed in a big hallway normally reserved for the drunks that pass out and get carried to hospitals by their friends.
After that I have had 4 more pain attacks throughout the month that were just as severe, but I have chosen to stay home and lay in my bed and suffer through it rather than sit in a waiting room on a plastic chair for 6 hours and suffer there.

Submitted March 20, 2016 | flag

2
Cleanliness
4
Facilities
5
Services
4
Value

Thank you to the Dr'S and nursing staff in Intensive Care. You took fantastic care of my mother. Great bedside manner by all.☺😙

Submitted March 18, 2016 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

Staff were horrible, to busy on the computers or there phones. No direction on what to do. And absolutely no compassion

Submitted Feb. 15, 2016 | flag

2
Cleanliness
2
Facilities
3
Services
2
Value

Really run down. They are short of staff and medicine. Ask for a certain medicine when you are sick, they may not have it.

Submitted Nov. 13, 2015 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

Recently had thyroid surgery at this hospital, best care from nurses I remember ever in the few hospital stays I have had in my life! Thanks Dr G. Caspar Bell, Dr Christian, and nurses at follow up care.

Submitted Nov. 9, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Extremely poor nursing neurology unit 6th floor no respect for patients or family there were NO SERVICES for family or patient who had severe TBI. NO INFO given to family. Room he was in for 2 months was dirty and point peeling off walls. Emerg and ICU were very good really but went VERY DOWN HILL after being moved to 6th floor

Submitted Oct. 18, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Terrible place to be at. Just worse than 3rd world countries hospitals.

Submitted July 27, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I was at RUH 2 days ago due to a miscarriage (this was my first pregnancy after a long time trying to concieve). I was experiencing strong pains and bleeding and passing clots and rushed to the hospital. Initially I felt my care was good due to 2 compassionate nurses. However, 7-8 hours later and no firm answer or direction. My husband had to go to the nursing station several times to ask about my results and when the doctor would be back. No doctor came back, actually nobody came back with any answers or to tell my husband and I that I miscarried. Instead He got handed a clip board with paperwork where 'miscarriage' was checked off! Nobody explained what happened to me and my baby and nobody had the compassion to provide sympathies for our loss or direct us to any support. We walked out of the ER about 9 hours later, feeling hollow, in shock and devestated. It is hard enough miscarrying a baby without being treated like you and your baby didn't matter and were not worth the time for proper care. We were not given any information about aftercare following a miscarriage . If I can help it, I will not come back to this hospital. It is dirty, the bed I was given had someone's hairs and stains on it and the floors and washroom looked like they had not been cleaned. Definitely hygiene issues appear to be everywhere.

Submitted May 4, 2015 | flag

1
Cleanliness
4
Facilities
4
Services
3
Value

I was in this hospital for 8 days this summer. The lack of cleanliness is frightening. I only had my bedding changed once and that is because I asked them to as there had been blood all down one side for three days. I don't know how they expect to clean the floor strictly with a mop and a pail full of dirty water. In the whole time I was there the floor was never swept. If something gets dropped on the floor it just stays there until the mop swishes it around to another spot. The toilet leaked the whole time I was there so you had to make sure your pants were hiked up so they didn't get wet. I reported it to the nurse numerous times but nothing was ever done about it. I have no problem understanding why the probability of getting an infection in hospital is so high.

Submitted Feb. 10, 2015 | flag


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