Rate The Credit Valley Hospital
Ratings for The Credit Valley Hospital
My wife is an ovarian cancer patient well cared for by Dr Fine in the cancer wing. Last Thursday she became quite ill with vomoting and pain. Our palliative nurse and Dr suggested an examination at Emergency at Credit Valley. It would have been easier to go to the new Oakville Trafalgar Hospital but it seemed logical that Credit Valley be the choice as all her hospital records were there. We waited 2.5 hrs to see. Triage nurse and another hour to see a Dr in Emerge. None of the nurses we dealt with nor the Dr had reviewed her records. An exhausting of her abdomen revealed no suspected bowel obstruction. An immediate CT Scan was requested but by 3:30am the following morning no results were shown. I asked to speak to the Emergency room Dr who refused. We decided to. leave anyway. At the last moment were given a message that the Ct Scan revealed no obstruction. The X-ray did shown a large cyst. There is a real problem at that hospital with process in Emergency. The nurses were great it the Dr quite arrogant and defensive. Never again!
Submitted May 2, 2016 | flag
My wife was 12 week pragnent and start bleeding so took her to this Emergency at mid night and till morning 9:00 nothing happend except blood test.
I complained to nurse staff and i was told that wit time is 4-8 hours on priority 3 and then she was only examind by a Dr in morning at 9:30 AM
Submitted April 24, 2016 | flag
I have been with my parents to other emergency departments and were admitted to other hospitals. Credit Valley is the worst of all. Emergency department very unorganized. long waits are expected in all ER, however at Credit valley you feel that you are neglected. You wait on a chair for hours, no explanations and when you try to communicate with a clerk the answers are rude. there is no caring. As for inpatients, poor communication with family. Discharge planning is extremely bad, you feel that they are working against you not with you. the goal is to discharge the patient not taking into consideration patient needs. I hope that something will be done about it. The hospital has bad reputation.
Submitted April 11, 2016 | flag
I had to see a psychiatrist here and he was very rude and offensive. I do not recommend coming here for mental help, the workers are not nice.
Submitted March 24, 2016 | flag
Made us wait 5 freaking hours in emergency!! THIS IS AN EMERGENCY!! need more doctors or faster staff! I just see doctors and nurses slaughing among themselves while people are dying!! This hospital emergency is Reallllly bad!!!
Submitted March 19, 2016 | flag
it is the worst hospital and have no rating . Emergency services worse than third world countries
Submitted Feb. 22, 2016 | flag
I wanted to inform you about the service I received from the staff at CVH. Earlier in the day, I was transported in an ambulance to The Mississauga hospital and the service I received was great. I had a shortness of breath, a serious cough and was diagnosed with a serious lung infection. I was told to go to the hospital if it got worse.
Then I attended CVH today around 7 pm, since it was closer to my home. My condition got much, much worse. I could not breathe at all and I had serious chest pain. I was admitted to RAZ and had a seat.
I waited for an hour and my pain was unbearable. I advised the nurse at the front desk, Kirsten, that my condition got worse and she told me a nurse would be with me very soon to assess me. I then sat back for almost 45 minutes and watched a few nurses assess four patients who just walked through the door, not to mention one who was laughing and cracking jokes with the patient. I was coughing severely and could not believe I had not received any attention.
I approached the nurse, Kirsten, to tell her I was going to another hospital or walk in clinic since I physically could not breathe and needed attention ASAP. Without even offering any assistance with a doctor sitting by her side, she threw the form at me telling me I had to sign it saying they wouldn't be responsible for my condition when I left.
I mentioned the fact that I waited almost an hour just to be seen by a nurse who was too busy assessing other patients who weren't in a serious condition as I was. She rudely said, "well do you see how busy we are?!" I walked right out the door and I'm heading to the Mississauga hospital now.
I work security at a large, busy mall and my company emphasizes customer service. We deal with high stress situations and we make an effort to prioritize customers with the most important needs. I feel that if I fell unconscious in that room, not a single nurse would have noticed.
Submitted Feb. 18, 2016 | flag
Terrible emergency dept. experience so far. In the latest case, a family member with serious breathing problem who flew back from US straight to the hospital was seen after 4 hours, a quick test was done and the patient sent home with antibiotics. Situation worsened and patient was back in the ED by ambulance. When admitted was able to get up from bed and on O2 and antibiotics. For 8 days in ICU and no known cause of problem and it has gone from bad to worse-after so many tests and 6 docs involved. Serious issues with competence. Not a place to go if you are very sick.
Submitted Jan. 28, 2016 | flag
Dad final days as cancer patient unfortunately were spend in this mistake after mistake hospital staff mostly doctors and reset nurses. Dealt with a very nasty rude Chinese nurse that has neither morals nor respect to the fact that dad is dying. One doctor mistake put my dad into a heart arrest giving two meds that both affect the heart and both together with low potassium in blood can stop the heart. Second one after they stopped feeding for three days because he aspirated and some food went into the lungs the nurse was dumb enough to give him insulin injection after checking his sugar that was 5.4 which in that case and without any feeding should NOT give any insulin which basicly out his sugar very low to the point a special team and ICU doctor had to come in and he was very close for being admitted to ICU. His hemoglobin dropped to 72 which is dangerously low and should get a blood transfusion but because he is terminally ill they denied it (later when I checked with a friend of mine who works in a hospital in Toronto he told me we do blood transfusion if less than 70 but your dads situation we do the transfusion if less than 75 and this is Ontario protocol) the next day blood work came 79 then jumped again to 84 then all of a sudden it's now 89 !!!!! Wow. They didn't even show any compassion to the family and every doctor and nurse except very few nurses kept tell well he is very sick,don't the bloody idiots know that we KNOW this ? Please if your loved one needs to spend that last few days or weeks with respect and dignity take them to a better hospital not credit valley. By the way I thought if you go to a hospital you kind of stuck there but this is not true you can ask to transfer to another hospital with ease by law.
Submitted Jan. 21, 2016 | flag
Dad diagnosed with cancer, was admitted to hospital even though he requested full code which means if needed CPR it has to be done. The dr made few but fatal mistakes the first big one ended dad to a heart arrest that he survived after which doctors and a very nagging social worker tried their very best to change his status to DNR( do not resuscitate ) they were pushing us to approve it and they kept pushing for it even though we made it clear that this is not my dads wish, second mistake they lied to us when he couldn't eat that the nasal gastric tube is very painful and wouldn't recommend it when we checked with some friends who are doctors they told us that is not true and being only in saline solution without feeding the body will collapse in one or two weeks so we insisted on feeding tube which they did and we never noticed any problems or pain that dad really experienced , he aspirated some of the feeding and the dr lied for the second time and said this is very common with this feeding tube so one of our friends mentioned the feeding tube to small intestine that is way less likely to aspirat on , the doctor denied that and said "it's only in USA this type and model". When dad was rushed to icu after the heart arrest they put that feeding tube that the ward doctor said they don't have (they have different model but same exact function,that was his second major lie), and once dad was released from icu back to his regular floor we met that same soft talking doctor who keeps putting him under risks. Tried to change dr and that was a red flag to myself and the family members and since then we have been going through problems with them. Story goes on and on but I wanted to go to a Lawer and one of my friends who is a doctor told me don't waste your time and money if needed your dads file will disappear till the case is over.
Nurses a lot were good except some were so nasty but majority were nice. I wouldn't recommend this hospital at all for anyone.
Submitted Jan. 21, 2016 | flag
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