The Credit Valley Hospital

The Credit Valley Hospital

Hospital
22 reviews

Rate The Credit Valley Hospital

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Ratings for The Credit Valley Hospital

3
Cleanliness
2
Facilities
1
Services
1
Value

Terrible emergency dept. experience so far. In the latest case, a family member with serious breathing problem who flew back from US straight to the hospital was seen after 4 hours, a quick test was done and the patient sent home with antibiotics. Situation worsened and patient was back in the ED by ambulance. When admitted was able to get up from bed and on O2 and antibiotics. For 8 days in ICU and no known cause of problem and it has gone from bad to worse-after so many tests and 6 docs involved. Serious issues with competence. Not a place to go if you are very sick.

Submitted Jan. 28, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

Dad final days as cancer patient unfortunately were spend in this mistake after mistake hospital staff mostly doctors and reset nurses. Dealt with a very nasty rude Chinese nurse that has neither morals nor respect to the fact that dad is dying. One doctor mistake put my dad into a heart arrest giving two meds that both affect the heart and both together with low potassium in blood can stop the heart. Second one after they stopped feeding for three days because he aspirated and some food went into the lungs the nurse was dumb enough to give him insulin injection after checking his sugar that was 5.4 which in that case and without any feeding should NOT give any insulin which basicly out his sugar very low to the point a special team and ICU doctor had to come in and he was very close for being admitted to ICU. His hemoglobin dropped to 72 which is dangerously low and should get a blood transfusion but because he is terminally ill they denied it (later when I checked with a friend of mine who works in a hospital in Toronto he told me we do blood transfusion if less than 70 but your dads situation we do the transfusion if less than 75 and this is Ontario protocol) the next day blood work came 79 then jumped again to 84 then all of a sudden it's now 89 !!!!! Wow. They didn't even show any compassion to the family and every doctor and nurse except very few nurses kept tell well he is very sick,don't the bloody idiots know that we KNOW this ? Please if your loved one needs to spend that last few days or weeks with respect and dignity take them to a better hospital not credit valley. By the way I thought if you go to a hospital you kind of stuck there but this is not true you can ask to transfer to another hospital with ease by law.

Submitted Jan. 21, 2016 | flag

4
Cleanliness
3
Facilities
2
Services
2
Value

Dad diagnosed with cancer, was admitted to hospital even though he requested full code which means if needed CPR it has to be done. The dr made few but fatal mistakes the first big one ended dad to a heart arrest that he survived after which doctors and a very nagging social worker tried their very best to change his status to DNR( do not resuscitate ) they were pushing us to approve it and they kept pushing for it even though we made it clear that this is not my dads wish, second mistake they lied to us when he couldn't eat that the nasal gastric tube is very painful and wouldn't recommend it when we checked with some friends who are doctors they told us that is not true and being only in saline solution without feeding the body will collapse in one or two weeks so we insisted on feeding tube which they did and we never noticed any problems or pain that dad really experienced , he aspirated some of the feeding and the dr lied for the second time and said this is very common with this feeding tube so one of our friends mentioned the feeding tube to small intestine that is way less likely to aspirat on , the doctor denied that and said "it's only in USA this type and model". When dad was rushed to icu after the heart arrest they put that feeding tube that the ward doctor said they don't have (they have different model but same exact function,that was his second major lie), and once dad was released from icu back to his regular floor we met that same soft talking doctor who keeps putting him under risks. Tried to change dr and that was a red flag to myself and the family members and since then we have been going through problems with them. Story goes on and on but I wanted to go to a Lawer and one of my friends who is a doctor told me don't waste your time and money if needed your dads file will disappear till the case is over.

Nurses a lot were good except some were so nasty but majority were nice. I wouldn't recommend this hospital at all for anyone.

Submitted Jan. 21, 2016 | flag

2
Cleanliness
4
Facilities
1
Services
1
Value

Credit Valley Hospital has always had extremely poor and slow services, based on the many number of times my self and family members have gone. Today especially, my close family member had a critical car crash (total write off). Aside from the little staff who was actually respectful and kind, the rest of staff especially the asain nurse with glasses who was at the TACC help desk at the time, was incredibly cold, and rude, even though I had asked in a very polite and kind manner what was the status of my relative. For someone who works in that field they should empathize with patients/family. Considering its our tax money that pays for that job. As a nursing student it was extremely disappointing to see the staffs demeanor. This hospitals wait time is absolutely ridiculous, for such a large facility. Management needs to work on wait time & staff attitude. I would NOT recommend this hospital in the case of emergency.

Submitted Jan. 3, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

Credit Valley Hospital is one of the best hospitals I have ever been to. My wife and I were there for her delivery (termination). The staff was really considerate and compassionate with us and I'd like to make a special mention of the genetics department who guided us through the entire process. The labour room was clean and well-maintained. I would highly recommend this hospital.

Submitted Dec. 3, 2015 | flag

5
Cleanliness
5
Facilities
5
Services
4
Value

Good experience with credit valley hospital
Specially icu team

Submitted Sept. 22, 2015 | flag

4
Cleanliness
2
Facilities
2
Services
2
Value

I had my first pregnancy at valley hospital and I was not happy at all. They stuck me in a room the size of a bathroom. A nurse and doctor could not be in my room at the same time. My husband , baby and I had to be squished in a tiny room for 4 days. Next time I will definitely not be going to valley hospital. Very disappointed with valley.

Submitted Aug. 26, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Watching my beloved grandfather spend his final days at this institution was a horrific experience. The hospital itself is dingy and dismal. The door across the hall from my grandfather's room was held together with duct tape(?!) Used, discarded tissues littered the stairs, which were also coated in a discernible layer of filth. It seems there are no caretakers, at least not in the time we spent at the hospital...the used tissues never moved.

Hygiene issues aside, the level of care was abysmal. The nurses were cold, callous, and downright condescending, with the exception of Evelyn. I question why most of them chose the healthcare profession in the first place, as it feels as if they are just impatiently waiting for their charges to die so that a bed frees up.

There was one young, bespectacled Asian nurse in particular (I'm sorry I did not get her name) that I hope none of you ever have to encounter. When my poor mother asked earnestly, and politely, whether anything else could be done for my grandfather, she replied "I guess you could pray" in the most flippant and appalling manner. It made my blood run cold.

End of life care, both for the patient and their family, should entail a certain amount of dignity and respect. You will not find it at this hospital. I encourage you, if you have the choice, to go elsewhere so you don't have to suffer as my family has suffered. My grandfather deserved better than this, and your loved ones do too.

Submitted Aug. 11, 2015 | flag

3
Cleanliness
1
Facilities
1
Services
1
Value

Very Bad experience, long waiting . Receptionist are not nice

Submitted Aug. 3, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Emergency room is horrible. There are so many stations to go to. Patients just sit there waiting, letting their emergencies get worse. And they are rude.

Submitted June 10, 2015 | flag


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