Rate Sunnybrook Health Sciences Centre
Ratings for Sunnybrook Health Sciences Centre
Terrific experience overall - caring and thorough doctors.
Although there were a few nurses who clearly don't like their jobs, there were many caring and dedicated health professionals who are good at what they do. Special thanks to Dr. Kupur who really spent the time to figure out what was wrong with my elderly mother and truly wants to make sure she gets better before releasing her.
The main ares of the hospital are clean although some patient rooms need a more detailed cleaning.
Submitted July 28, 2015 | flag
I do not want to waste more of my life ---and that is what I would be doing if I were to write in too much detail about the problems I have encountered at Sunnybrook. They do plenty of research and produce glossy magazines about that research, which make it look like a pretty terrific place with great facilities. So it is difficult to rate facilities--the ones for patients are poor, including the CT department (I feel sorry for the nurses there) and especially the pre-op assessment unit, which is so overcrowded, dingy and dirty.
I had "care" by nurses, and a so called "pain specialist" that made my stay stressful and frightening, but more important, affected a decision about my future. The room was also dirty (Sunnybrook was reported for the spread of a bacterial disease) and the food inedible (when are the "jokes" about hospital food ever going to end?)
My Chart is also a wonderful idea, that allows patients to look at clinical as well as lab reports. I have noticed that over the past year doctors have stopped posting their clinical notes--and some never have. I am certain they have discovered that patients have reported mistakes that they would like to see changed. No doubt this is time-consuming. I am about to report information posted by a cancer doctor--not because they were mistakes, but because they were lies, meant to cover manipulative decisions regarding my care. They should all be required to post whatever information they would send to a patient's family doctor.
Submitted June 28, 2015 | flag
Yes the ER wait times can be long, particularly in the afternoon/evenings. However, the doctors and nurses I've seen have always been excellent in trying to diagnose and treat as quickly as possible. Considering the sheer size and patient flow of Sunnybrook, they do a pretty good job of trying to get to everyone as quickly as possible, particularly when they have to deal with rude and unruly patients.
Submitted April 23, 2015 | flag
We had a very negative experience at this hospital. The ward secretary and nursing staff were rude and uncaring. Then they called for a donation!!!! What a disgrace. I will never go back there , ever.
Submitted Jan. 27, 2015 | flag
I have been to Sunnybrook emerg three times in the past two years, and twice they have triaged me wrong. One time I arrived in an ambulance, and even then they somehow screwed up my admitting papers and I ended up in the waiting room for ten hours with a head injury. The second time I came in with severe flank plain and explained to them is was a kidney issue, but the nurse improperly diagnosed me with shingles, and it was another six hour before I finally saw a doctor who was alarmed at the dilation of my kidney when he did a quick ultrasound exam. Two years before this I had the exact same issue but they didn't even do an exam, they just sent me home with some antibiotics for a week. Now I know it is a congenital defect in my kidney, and the whole thing might need to come out if it can't be repaired. Thanks Sunnybrook for dropping the ball, I could have had this dealt with properly two years ago.
Submitted Dec. 20, 2014 | flag
Emergency care - Should be called Emergency experience but not CARE. Most of the staff including Clinical Associate (Yes, you. Dr Angela Stone!!!) DO NOT care. My dad was being sent home after spending all night in ER with nothing done other than ECG that did not look good. Dr Stone was not even going to call the cardiologist, knowing well that he is waiting for a pacemaker. Only after my dad raised noise did they call one. What kind of treatment is that? Norespect is given to patients. They are treated like cattle.
Submitted Sept. 29, 2014 | flag
A few good doctors but overall system set up to denigrate , dehumanize and humiliate the patient. I could have sued but I would rather forget what they did to me in this place. Don't contribute to their fundraising drives.
Submitted Sept. 13, 2014 | flag
I have had so many bad experiences here I do not know where to begin. I prefer York General.
Submitted Sept. 9, 2014 | flag
Having been treated for cancer thru surgery and radiation, I was surprised by the lack of basic administrative tools that the front line staff did NOT have. The surgery unit is old, and fairly clean but certainly not pristine. My surgeon wanted me in the hospital for at least two days, however administration released me in less than 24 hrs. The surgeons also had requested CECCAC but I was informed by a CECCAC administrator that I did not "qualify". My roomate in the hospital was sent home with a blood sugar level of 30!!! And another patient I spoke with advised her level had been 30+ and her blood pressure something like 160 over something..and they released her..very scary. I did find the front line staff wonderful. The radiation unit only had two change rooms which were not very clean..had feces on the wall for several days. Saw two gentlemen in the lobby...cashmere coats, multi thousand dollar suits..now I know where our tax dollars are going and it's not to healthcare.
Submitted July 8, 2014 | flag
I have been going to Sunnybrook for close to two years now, dealing with two different types of cancer. Currently am seeing three different specialist. Through all my dealing everyone there has been helpful, polite and encouraging. All my calls to the nurses stations with questions are returned promptly and have been extremely helpful. For my basic appts. the wait time is very minimal, the only major waiting I have has been for my chemo. Considering the province has a great health plan and I do not have to add worry about the money to my list I really can't complain. The nurses do their best with what they have. Most waits have been after a major storm has caused cancellations on previous days. Their counsillors are great as well, from financal help to phsycitrist they are all there to help.
Submitted June 15, 2014 | flag
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