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Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre

Hospital
44 reviews
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Ratings for Sunnybrook Health Sciences Centre

4
Cleanliness
4
Facilities
5
Services
3
Value

We took my mother-in-law to emerg. August 30. By the early morning of Aug. 31 she was admitted. While we were there for a very long time, we were treated with good care and compassion. In fact, a nurse named Mohammed realized she'd been in a wheel chair far too long and managed to grab a stretcher for her so she could lie down finally. She was in the main building until a formal diagnosis was confirmed and then she was moved to Palliative Care. The whole team, Dr. D. Selby, Lori her main nurse and the other nurses we absolutely wonderful to deal with. Their compassion was welcomed and they were wonderful with all of us. Outstanding palliative care.

Submitted Nov. 2, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

This was our experience from start to finish, which would be difficult for a healthy person, nevermind someone with a serious chronic ilness: 1) dangerous traffic situation outside of the hospital 2) 3 minute visit with the doctor without questions answered and without respect and with no follow up plan. I left the floor not knowing what had happened. I would recommend having family or a friend by your side at all times and to tape any appointments and to know your medical history inside and out 3) difficulty obtaining my medical records (30 dollar fee which is cash only and must be exact amount with no receipt given) 4) difficult to operate parking machine and outrageously priced parking. What we have is a doctor-centred system and change is urgently needed. Where is all the money going?

Submitted Oct. 20, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

All of the nurses and hospital staff I associated with today were unbelievably heartless people with no empathy for the fact that my wife was undergoing surgery for cancer today. They accidentally put her name on the "surgery" electronic board an hour after she went to recovery, making me think she was sent back under the knife for an emergency. When I questioned this and was told it was a mistake the nurses looked at me like I was an idiot for being so concerned. I waited hours (over 5) with no updates or information on my wife, and any time I asked a worker for an update I was given snarky frustrated responses. I would not ever recommend this hospital to anyone and I will not return to this hospital for any reason. I will never understand why you would work in a hospital if you don't have any care of empathy for other people. I'm truly sickened after my experience today.

Submitted Oct. 20, 2016 | flag

2
Cleanliness
2
Facilities
2
Services
2
Value

I went in to this hospital with 39.00 fever and was told in emergency that it was probably pneumonia, until a doctor asked me where I was from and I told him where I was from and after diagnosing me with pneumonia he decided since I was from this country then I should be considered for TB testing, but I said I have'n't been there for years, they still said it could be latent in my body! I saw how silly and infantile this yellow team was headed by David Jurulunk who was media appearances on TV. They confined me for seven days and I was depressed. Finally they lifted the confinement and said I had no TB!!! Which I knew very well, because to Canada 40 years ago I was checked head to toe! This team never appologized for their grave mistakes. They upset all my family and had constant chest pains. This place is run by students that are misinformed and whether they know it or not they discriminated against my background.

Submitted Sept. 28, 2016 | flag

3
Cleanliness
2
Facilities
2
Services
1
Value

I was referred to the Odette Cancer Centre by MountShe Sinai for Radiation and Dr. Ewa Szumacher. While Dr. Szumacher told me my final diagnosis and told me she was the right Oncologist for me. I found this Oncologist was very bad because during 4 weeks of radiation I saw her only before the radiation started and ONCE during my treatment. Every time the desk told me to see her, she was too busy evaluating new patients. When I complained, she told me to see her nurse assistant. The nurse diagnosed me puss come out at the surgery and sent me away. When I saw my family doctor it turned out to be the cream I used for lubrication. I also requested a female radiation team and got a team of 3 Pakistani and 1 Chinese males. I refused. I was transferred to an all female radiation team. This has to be the worst Oncologist at Sunnybrook. . The next time I saw her was 8 weeks after the treatment, i.e. a total of 3 times during and after Radiation.
My follow up after one year with a mammogram was even worse. I had to attend the Cancer Clinic on the 6th Floor M block, 5 times. I was ordered to have an MRI. Then I was told I needed 5 Biopsies. Dr. Szumacher then told me she was a Radiologist also and had the Committee evaluate the request. When I told her I would only consent when I have seen a registered radiologist. I then saw Dr. Belinda Curpen. She explained that 2 biopsies had to be done at the surgery site because of more cancer and 3 on the right breast at the same locations as done at Mt. Sinai before surgery. When I told I had radiation and that it was impossible to see any cancer for 24 months. She yelled at me: SHUT UP, I HAVE'NT GOT ALL DAY TO ANSWER YOUR QUESTSIONS!!!" IF YOU DO NOT CONSENT TO THESE BIOPSIES, DON'T BOTHER TO COME BACK TO SUNNYBROOK" Dr. Belinda Curpen has to be the rudest doctor I have ever met. All these test and biopsies created so much fear and anxiety for me I was a total wreck. I told Dr. Szumacher I am NOT having 5 biopsies and walked out.
|The cancer clinic on the 6th floor, M block, is always empty now.
I had spoken to my family doctor about all these tests and she agreed with me to return to Mt. Sinai. My mammogram was repeated at Mt. Sinai. Every thing was o.k. - I never needed any biopsies at all.
People who read the above re my radiation treatment need to make up their own mind as the want to deal with these rude doctors.
Submitted Sept. 5, 2016

Submitted Sept. 5, 2016 | flag

2
Cleanliness
2
Facilities
1
Services
1
Value

Not impressed, with either of my recent dealings with Sunnybrook. ​First I was referred to the Spinal cord injury clinic, via my caseworker from SCI Ontario, and in conjunction with my family GP. He filled in all the forms and attached a 2-page personal letter, asking for them to consider reviewing my case. I have a long term chronic spinal condition following 2 failed surgeries which have suddenly deteriorated with age.
They didn't even bother responding, this from supposedly the leading center for spinal injury conditions, and they couldn't even be bothered to reply.
My second experience was last week, after being referred for Dental treatment, all organised via my palliative care team. I travelled a long distance, and with great difficulty, for nothing.
The Work up by Student and her mentor was pleasant, and as expected. Then the last Dr stepped in he was instantly rude and arrogant from the offset, then insulting.
He obviously had no intention of treating me and his tactics, I found to be quite despicable and negligent. As his intent was obvious, I had begun leaving while he was speaking, so he felt the need to become insulting too. He could have just said NO! from the outset and saved, a great deal of unpleasantness.

Submitted Aug. 30, 2016 | flag

2
Cleanliness
3
Facilities
3
Services
3
Value

Cancer centre is like an old airport. Dingy and not welcoming. My doctor refused to send me for a second opinion at Princess Margaret, saying they would not see me, even although my family doctor had been told they would with a specialist's referral. Won't do a test in know should be done because it would cost Ohip money. Never mind if it costs me my life. I find my doctor arrogant and dismissive. No compassion or understanding of the fear cancer causes. Too long a wait between tests and next appointment. Too much stress seeing your result on MyChart and then waiting to discuss the results. Going to seek a second opinion where I am given better care and can communicate better with those dealing with my lifeo

Submitted Aug. 2, 2016 | flag

4
Cleanliness
3
Facilities
2
Services
5
Value

had to wait hours, got scared into accepting a small procedure that has resulted in back pain which didn't used to happen. the food court is really far away from the emergency waiting area, there was no entertainment nothing to do but wait and wait and wait.

Submitted July 18, 2016 | flag

3
Cleanliness
2
Facilities
1
Services
1
Value

One of the worst hospitals I have been to so far. Receptionists have no courtesy when talking to patients on the phone or at the clinic. Papers are misplaced and one staff blames the other while they all work under the same roof and patients who have no idea about their processes and they are treated like a football, pushed from one place to the other. Hopeless !

Submitted June 29, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Stay away from this hospital. This will be my first Father's Day without my wonderful and loving dad. He received bad advice from Dr. Cheung in oncology, received poor treatment from Dr. Klotz and Dr. Hershorn from urology. Stay especially away from urology. Please go to another hospital for urology. I would never recommend this hospital to anyone.

Submitted June 15, 2016


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