Humber River Regional Hospital

Humber River Regional Hospital

Hospital
71 reviews

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Ratings for Humber River Regional Hospital

3
Cleanliness
5
Facilities
1
Services
4
Value

My mother had a total knee replacement on Dec, 2015. The new hospital facilities are incredible. However, the staff were horrible from the janitor to nurses. The nurse were not helpful. When paged the nurse they would come after 15- 60 mins or not show up at all. There was only 1 day nurse that was exceptional.
Unfortunately all the technology can not conceal for horrible staff. Get your staff re-trained or get staff that like what they do.

Submitted Feb. 6, 2016 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

I went in because I was scheduled to be induced. I was told that I needed to stay in the hospital instead of leaving like most women are told to. I was not close to even being one centimeter dilated twenty hours in. I felt something was wrong so I asked if a c-section is an option if all fails. The doctor and the nurse said it's the last resort. Now here is when I realized this hospital is runned by unprofessional people. My sister went to the nursing station at the mat section a couple minutes later. She over heard the nurse that had just been in my room talking to another nurse loudly how I was trying to take the easy way out and people these days and blah blah blah. Now at the 24th hour I was one centimeter dilated they transferred me to the birthing unit. When they brought me there there was miscommunication amongst the staff that I was being transferred there. They started to criticize the doctor in charge in front of me and my family that he's clueless and disorganized. Hmm that made me feel secure. Moving on, so they connected me to an IV of pitocin. The nurse that was monitoring me was a sweet young lady who looked like she was 15 years old. About four hours in I'm in pain but mine and my unborn child heart rate is slowing down. I asked the nurse what was going on and he assured me everything was ok. The nurse looked nervous when she was alone and checking the heart rate. She told us that it wasn't normal. Then another dr comes in and I ask if this can affect my child the fact that his oxygen is low. She said "I don't have a crystal ball". WTH does that mean? If she doesn't know then why was she there? To cut this story down they took me off the pitocin and then put me back on to check if that was what was making the oxygen level go low. It was and they still put me on it again. Then there was the stand off between my family and two Drs and three nurses. I was not dilating any more and mine and my child's oxygen level was dipping real low. We started to push for a c-section since no one can guarantee me there would be no repercussion. They spoke to us like were stupid. One of the Dr had an attitude problem to the point she left the room fuming. They assured me everytime was ok. The shifts changed and I got another nurse. Within an hour this nurse read the heart monitor paper and called the doctor and in front of us told him that it was not normal. He left and came back a couple minutes later to say that I'd be having an emergency c-section with a "you win" attitude. If anyone has every had a c-section they'd know it's no "easy way out". In surgery my mother was with me. She was nervous and on edge because of the drs behavior. During my surgery two of the medical students that were there passed out right in their spots. Now i understand it happens BUT for regular folks who its their first time in a c-section surgery it's the last thing you want to see. Afterwards the surgery I was transferred to the recovery room. I had one nurse take care of me while the other three were too busy asking my family where the father of the child was. Now I've gone with my friends when they've given birth at other hospitals and I never heard anyone ask about the father of the child. It's nobody's business. My mouth was so dry I was having a really hard time breathing. I kept asking for water. One nurse told my sister I can get one ice chip at a time. My sister was tending to me instead of the nurse. And I was the only person in the recovery room. There's no excuse. There was at least eight nurses there doing nothing. When I was taken back to my room and for the next couple of days I was told to give my child only 20oz of formula every 3-4 hours and not anymore. When I took my child to see his pediatrician five days after birth he had lost one pound because I was starving him. He told me it's 20oz every two hours or feed him as often as he wants.

Moral of my whole story is do not go to this hospital to give birth. Go to the downtown hospitals. They are rude, do not know what they are talking about, unprofessional with the patients and each other. It's unfortunate that it's the only hospital in the immediate area.

Submitted Jan. 29, 2016 | flag

3
Cleanliness
5
Facilities
1
Services
1
Value

Technology alone cannot heal the culture of uncaring at this hospital. Although there are a few shining stars there is mostly a dark void. If you are old and want to live longer go to NYG or Sunnybrook the first time.

Submitted Jan. 25, 2016 | flag

4
Cleanliness
2
Facilities
1
Services
1
Value

Just spent the last 16 hours and 8 minutes in emerg w a family member and it was a complete waste of time. A waiting game with 3 tests done all showing abnormalities however 2 docs could not effectively interpret. Waited from 7pm to 5pm to see the surgeon and even she could not conclude what the cause if pain was as she apparently does not specialize in dealing with that pain. Some nurses were nice and a couple were nurturing however the overall feel is that staff are overworked, not fully educated or compassionate and not professionally. New hospital looks great but don't judge a book by it's cover...many issues and not being utilized to it's highest potential. Would definitely not recommend this hospital!!!

Submitted Jan. 16, 2016 | flag

1
Cleanliness
2
Facilities
1
Services
1
Value

Been sitting in ER with sever pain for the past 3 hours only to be called to the o-zone to sit in another waiting room to wait for a doctor. No tests run in the meantime. I tell the nurse my pain is worse than when I came in and she says I can't do anything for you. We're doing the best we can! This place is terrible! These people have no idea how to run an effeciant ER. Pathetic!!

Submitted Jan. 5, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I've worked at Humber for over 10 years. I thought that moving to the new hospital would change things, but oh boy was I ever wrong. I remember a time when I enjoyed coming to work, but that was a very long time ago. What's different is the fact that when I first joined this team, management was all in house. As time went on the hospital chose to outsource it's management to a private company called Compass. This is when everything began to go downhill. Compass is by far the WORST company in the world. They underbid for contracts, receive the contract and then have to cut corners to make up for the shortfalls. For example, I work in the Environmental Services department. Our managers and supervisors don't even supply us with enough supplies such as garbage bags, mops, paper towels etc. How are we supposed to clean without supplies!!! Furthermore most floors have 1 individual cleaning 64 rooms on the evening shift! How On Earth is one person supposed to clean 64 rooms in 8 hrs. Humber CEO and Vice President need to wake up and smell the roses. If you want your hospital to be the best then get rid of Compass and hire in house management!!!

Submitted Jan. 5, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

Don't waste your time. Go to another hospital. Not Number.

Submitted Dec. 26, 2015 | flag

5
Cleanliness
3
Facilities
1
Services
1
Value

Went there yesterday with injured knee. Waited almost 4 hrs even if it was almost empy with 4 doctors on site. The younge female doctor did not seem to really care. Sent me for xray and then stated there was nothing broken and that: "i don't think you need sonography. I think you just bruised the meniscus." I kept repeating her my knee medical history to persuade her to send me hor sono, she just did not care. Well, every child knows xrays don reveal soft tisue damage. She suggested going to my GP if it persists. Overall, its new hospital and xray machine was not working properly, i asked for a discharge paper and doctor ignored me, did not get one. She even failed to write her name on a prescription which i found out at a pharmacy. Summary : i wasted almost 4 hrs, going today to a doctor as i need a note for my employer, a prescription for crutches and referral to orthopedist.

Submitted Dec. 23, 2015 | flag

5
Cleanliness
4
Facilities
1
Services
2
Value

Dec 18 2015 2PM to 5:45 PM my father-in-law 94 years old has been a patient since the site has opened...he was transferred from the Finch site. I while I was there visiting he was brought down to radiology, and I went down with him. We waited and waited to be brought back to his room. many calls were made to get an orderly to bring him back to his room....after waiting 3 1/2 hours finally two workers from the radiology dept brought us back to his room ...Nurses on his floor were searching for him since he has dementia. I wrote email to admin dept...no reply.....building looks great...but patient care is lacking...shame, shame, shame.

Submitted Dec. 23, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I would like to know if any females who have ever been admitted to the Mental Health Unit at this
hospital, have ever suffered any sexual assault by other patients This is a serious matter and should not be ignored.

Submitted Dec. 19, 2015 | flag


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