Rate Ottawa Hospital - Civic Campus
Ratings for Ottawa Hospital - Civic Campus
Wait, listen, no privacy, no tickets -- Instructions say appointment time is 8:20 AM in Radiology but come 20 minutes early. Checked in then followed the yellow dots to see ‘Steve’ at CT scan desk. But, no ‘Steve’ and three people in line. Eventually he appears and I go to the waiting area. At 8:30 AM he brings a plastic cup of clear “contrast dye” to drink and says he will be back in one hour. At 9:45 AM he returns and we go to the open scan change/wait area. Get into blue gown and listen to personal telephone call by nurse ‘Denise’ about her problems booking tickets online. Four patients already waiting. Finally she notices me, hangs up and starts to insert an IV needle for more “contrast dye”. But she cannot find a vein she likes, wraps my arm in a warm cloth, pats it, pokes it then goes in for the stab. Extremely painful as she pushes the needle around to hit a vein. Never had this torture before; never will return. Sit in the tiny space outside the scan room listening to ‘Denise’ on the phone again about her tickets problem and to technicians with patients being scanned in the next room. Hear their description of the procedure, patient questions/concerns and, automated directions to breathe/hold breath. Total lack of privacy. After my turn, I go back to the post-procedure holding pen to have ‘Denise’ pull out my arm catheter. She condescendingly addresses every patient, male and female, as “dear”. When I leave at 11:45 AM she is back on the phone.
Submitted Oct. 31, 2016 | flag
Just had a great experience at the civic. It was a long wait but the wonderful reception lady charged my iPhone for me when it died and the fantastic Doctor helped my son with his anxiety and was totally down to earth and just gave us a great feeling not to mention his snazzy socks! Thank you for helping us in our emergency!
Submitted March 24, 2016 | flag
i could not believe the site of the examining room upon my arrival. The dirt was thick on the floor with darker areas that had obviously not been cleaned in awhile. then the garbage on the floor?! tongue depressers, band aids, medical tape with cotton balls on them with blood marks on it!! I can't believe a medical professional can walk into the same area and provide treatment for their patients. Something is gone wrong in that nobody seems to care that they are working in filth.
Submitted June 16, 2014 | flag
I had my first child here. They treated me like crap, almost let my baby die do to their laziness to find a doctor to perform a c-section at 2 in the morning, and were horribly unprofessional. DO NOT GO TO THIS HOSPITAL TO DELIVER YOUR BABY.
Submitted June 15, 2014 | flag
Waited for over 7 hours for blood work and ultrasound. Hospital is filthy will never head back to their emergency room. Would much rather drive the extra 10 minutes to Queensway Carleton.
Submitted May 27, 2014 | flag
It very sad that this hospital needs to be updated since the Doctors and nurses who work their are very good. Dr. Morash and Dr. Lesiuk and their teams are top rate.Tania Durand
Submitted Jan. 11, 2014 | flag
Came in after falling backwards, and complaining of pain in my ankle and knee. My ankle was swollen and I was sent for an Xray but the doctor refused to order an xray of my leg. My leg was broken! Still contemplating legal action.
Submitted July 9, 2013 | flag
If you have a life threatening emergency, you will get good service otherwise you will be treated like crap. Simple as that. The Daytime Staff are rude and dismissing. If you go to the "Yellow Dots" you're 85% chance of getting a doctor who does not want to see you, they refuse to run any tests even basic blood work and urinalysis. Was taken after losing consciousness after a blow to the head was stuck in a wheel chair for 4 hours, then when they finally gave me a bed, acted like it suddenly because an emergency situation and put me on a hard board and neck brace... Where was that emergency when I first came in! Alternatively, in 2008 I went in for appendicitis, and had a very clean quick operation, top notch service. It think its seriously degraded in the last 5 years. Bottom line only go there if you're in a life threatening situation otherwise you will get a crappy reception.
Submitted April 1, 2013 | flag
Two years ago I arrived at the Ottawa Hospital Civic Campus while having a heart attack. I was whisked into a state of the art emergency room,,,treated by amazing staff,,,transferred to the Heart Institute where I have a triple bypass one week later. While never being in a hospital before,,,my experience was one of the best ones of my life. If I ever need medical intervention again,,,I hope that I'm sent to these caring and skilled professionals.
Submitted Jan. 28, 2013 | flag
The hospital is very dirty. As I was waiting I could see the ceiling vent screen was full of crap. They have big posters telling visitors that they should stay home if they have a cold but the male receptionist was coughing and sneezing all over the place, not even in some tissue then he hands the patients some masks to for their faces after he sneezes in his hands. They have signs saying to wash your hands but when I used the washroom the sink's taps weren't working, no water coming out after I had dispensed soap into my hands. The place is a disgusting mess.
Submitted Jan. 26, 2013 | flag
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