Rate Ottawa Hospital - Civic Campus
Ratings for Ottawa Hospital - Civic Campus
Following my formal complaint about the conduct and actions of anesthesiologist Charapov and surgeon Phan resulting in an adverse event during wrist surgery at the Ottawa Civic Hospital, the College of Physicians and Surgeons of Ontario (CPSO) and the Health Professions Appeal and Review Board (HPARB) issued a decision that it was necessary to
“advise Ilia Andreevich Charapov, MD, regarding discussing all options of anesthesia with patients and document the same, to ensure informed consent in accordance with the College’s policy” and to
“advise Philippe Tran Nhut Phan, MD, on documenting the indications for surgery and clearly communicating these indications, as well as surgical expectations, to the patient as well as clearly reviewing the procedure with the patient post-operatively and ensuring the patient understands the information provided.”
That it was necessary for medical governing bodies to take these actions is not reassuring for this or any other patient.
Submitted May 26, 2017 | flag
I have severe BPD and social anxiety which causes me to have bouts of hysteria. I've gone to other hospitals before and never had any issues seeing a psychiatrist or psychologist. I decided to go to the Civic and I will never, ever go back. While I was there, I explained to the triage nurse that I was having a severe anxiety attack and feared that I was going to go into one of my hysterical episodes. She was very kind and reassured me that they would send me to see a psychiatrist as soon as possible. I thanked her and went back to waiting to be admitted. While waiting in the ER, I progressively felt worse and worse. When I was called to the admitting area, I asked a second time if they were going to call in a psychiatrist as I'm very obviously not well. The intake nurse (not the same nurse as before) then told me very bluntly that no, I wouldn't be seeing a psychiatrist or psychologist but that they would have me assessed by a normal physician. This sent me into a full blown psychotic breakdown where I just started bawling my eyes out and begging him to get me a real doctor for my mental health issues. He again refused. This upset me even more which then made him step away and get security. I'm a young 109lb girl and I was never once violent or aggressive (maybe a little verbally aggressive considering my state). The security came over and told me to step outside to calm down. I agreed though I knew that at this point, I could not physically calm down on my own. I'm usually on a very high dose of anti psychotic, anti depressants and anti anxiety medication. Security couldn't get me to stop crying hysterically so they called the police on campus. The police offer who showed up was rude, crass and very obviously uneducated on mental illness. He told me that if I could not control myself (which is exactly why I was in the ER to get help in the first place) that I would have to leave. I tried my best to calm down and explain to him that I am a psych patient and I really need some help. He told me that he simply didn't care and that I was to leave or he would arrest me! He literally pointed to the road, said 'that's Carling, better start walking.' I was appalled by his demeanor. I came into the ER begging for help and they basically threw me out and told me to take a hike all simply because I was in the midst of a hysterical mental breakdown. They could have sedated me if they felt they had to control me, I gave them the okay to do that when I walked in and was triaged. The fact that they kicked out a very obviously mentally ill girl onto the street and told her to take a hike, should say more than enough about the character of this hospital. After I left I did attempt suicide, I was taken to another hospital where I got the help I needed. No thanks to the civic.
Submitted May 3, 2017
I came into the ER due to pain and had blood work and an abdominal scan. Efficient and friendly and put me at ease. Also staff were very competent. I will be having gall bladder surgery and don't know if I should go to the civic or the queens way Carleton. One thing I did not like was the number of people coughing and hacking. I wish they would quarantine those with flu in a separate part of the ER. Also one guy came in smelling like he hadn't bathed in a month. Someone smoked in the bathroom and stunk up the hallway. In a new hospital I would like those with respiratory illness segregated into their own area , and those brought in by the police also segregated for patient health and safety. Plus any illegal drug overdoses segregated from the normal public.
Submitted April 27, 2017 | flag
I live in Quebec but went to Ottawa Civic campus for a sciatica operation. I cannot complement them enough. The treatment was superb, all staff efficient and incredible helpful. From preop to surgery to day surgery recovery, I was amazed at the personal concern of all staff. I can only offer my extreme appreciation.
Submitted April 25, 2017 | flag
Personal experience : The hospital is efficient, and has modern equipment and competent doctors.
Submitted March 17, 2017 | flag
Wait, listen, no privacy, no tickets -- Instructions say appointment time is 8:20 AM in Radiology but come 20 minutes early. Checked in then followed the yellow dots to see ‘Steve’ at CT scan desk. But, no ‘Steve’ and three people in line. Eventually he appears and I go to the waiting area. At 8:30 AM he brings a plastic cup of clear “contrast dye” to drink and says he will be back in one hour. At 9:45 AM he returns and we go to the open scan change/wait area. Get into blue gown and listen to personal telephone call by nurse ‘Denise’ about her problems booking tickets online. Four patients already waiting. Finally she notices me, hangs up and starts to insert an IV needle for more “contrast dye”. But she cannot find a vein she likes, wraps my arm in a warm cloth, pats it, pokes it then goes in for the stab. Extremely painful as she pushes the needle around to hit a vein. Never had this torture before; never will return. Sit in the tiny space outside the scan room listening to ‘Denise’ on the phone again about her tickets problem and to technicians with patients being scanned in the next room. Hear their description of the procedure, patient questions/concerns and, automated directions to breathe/hold breath. Total lack of privacy. After my turn, I go back to the post-procedure holding pen to have ‘Denise’ pull out my arm catheter. She condescendingly addresses every patient, male and female, as “dear”. When I leave at 11:45 AM she is back on the phone.
Submitted Oct. 31, 2016 | flag
Just had a great experience at the civic. It was a long wait but the wonderful reception lady charged my iPhone for me when it died and the fantastic Doctor helped my son with his anxiety and was totally down to earth and just gave us a great feeling not to mention his snazzy socks! Thank you for helping us in our emergency!
Submitted March 24, 2016 | flag
i could not believe the site of the examining room upon my arrival. The dirt was thick on the floor with darker areas that had obviously not been cleaned in awhile. then the garbage on the floor?! tongue depressers, band aids, medical tape with cotton balls on them with blood marks on it!! I can't believe a medical professional can walk into the same area and provide treatment for their patients. Something is gone wrong in that nobody seems to care that they are working in filth.
Submitted June 16, 2014 | flag
I had my first child here. They treated me like crap, almost let my baby die do to their laziness to find a doctor to perform a c-section at 2 in the morning, and were horribly unprofessional. DO NOT GO TO THIS HOSPITAL TO DELIVER YOUR BABY.
Submitted June 15, 2014 | flag
Waited for over 7 hours for blood work and ultrasound. Hospital is filthy will never head back to their emergency room. Would much rather drive the extra 10 minutes to Queensway Carleton.
Submitted May 27, 2014 | flag
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