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Oakville Trafalgar Memorial Hospital

Oakville Trafalgar Memorial Hospital

Hospital
137 reviews

Rate Oakville Trafalgar Memorial Hospital

Cleanliness
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Ratings for Oakville Trafalgar Memorial Hospital

5
Cleanliness
5
Facilities
5
Services
5
Value

Great hospital very proud of it. Brand new and shiny. The staff have it together alrrady

Submitted July 17, 2017 | flag

1
Cleanliness
5
Facilities
1
Services
5
Value

Never returning here again.. all the nurses are talking and laughing while people have been waiting hours. Me and my one year old went into a room and the sheets weren't changed and the gown from the person before us was on the floor ... awful!

Submitted July 14, 2017 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

Dearest Lindsay, Albina, Victoria Nagy, Vanessa Lobo, Heather, Lynna Cao ,Wieslawa Luzny and Daniell.D, THANK YOU for your endless support and hard work. Can’t thank you enough, God Bless you, and everyone like you who are helping selflessly day& night giving people their lives back!!

My dad had Stroke that impacted his left side of body, we were sent to Rehab center here at Oakville hospital. Initially we were scared, worried and uncertain of the treatment and his possible recovery. Dad is everything to us - he invested his entire life in us, to help us become, what we become today.

Staff at this facility(North tower 4th floor) is unbelievably respectful, helpful and professional. Not only they took care of him with highest excellence of skills but also helped us to recover from the unfortunate. Their ability to switch between patients, make them feel comfortable and their 24/7 availability is commendable. They make you feel secure, we could trust them just like a family member – They are a newly found family to us.

Thanks again, you are a team of stars!!

Submitted July 12, 2017 | flag

5
Cleanliness
5
Facilities
1
Services
1
Value

I've been to the ER twice since it reopened and both times it was early morning. The staff are too busy socializing, the doctors are few and spread too thin. You are asked your ailments or injury at triage where a nurse sits behind a glass wall and tells you to speak up for her to hear you, (which means everyone else in the ER waiting room can also hear about how many bowel movements you've had) what happened to human dignity? Then you wait in the waiting room, then sent to another waiting room, briefly seen by some technician/nurse, then sent to another waiting area, where finally they triage and send you to another private room. Here you can see the area where the nurses and doctors stand around chatting, and when you are finally seen and treated (by the way up until this point there has been no contact or inquisition on what ailment you might have). The diagnosis was made based on your initial interaction with the first nurse you saw in the ER.

Submitted July 6, 2017 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

I recently gave birth at the Oakville Trafalgar Memorial Hospital and we had an incredibly positive experience! The nurses who assisted with the birth were phenomenal and the maternity ward nurses and lactation consultant services were amazing! All staff were helpful, friendly and supportive! I would highly recommend this hospital for

Submitted June 28, 2017 | flag

5
Cleanliness
5
Facilities
4
Services
5
Value

In May 2017, I went to the ER where I had to wait 21 hours to see a psychiatrist, because the psychiatrist who was on call didn't want to come in on Sunday evening but wanted to wait until the following morning. Other than him, the doctors and nurses were for the most part available and helpful and even pleasant. All in all a good example of how well the Canadian medical system works.

Submitted June 18, 2017 | flag

5
Cleanliness
5
Facilities
3
Services
5
Value

I have been to this ER twice since the new site opened. On the first visit, I came in around 4:30 pm on a Friday. I was triaged rather quickly but then I waited about 90 minutes to have bloodwork done and then was sent to area A waiting room. Another 90 minutes later I was sent to area C waiting room. From what I understood, the nurses in area A did not think I was serious enough to be there and sent me to area C, which is a less urgent area. As someone who had a heart attack not all that long ago and has some serious chronic health issues, I wasn't too comfortable being "demoted" as a patient but I also don't like to complain as I have seen nurses and doctors purposely make a patient who complained or voiced their concerns, wait longer to be seen. It's horrible but I've seen it done many many times. I was a hospital employee (in the ER) for 5 years and I have been dealing with chronic illness and visiting the ER multiple times a year for the last 11 years, and I have seen A LOT with regard to how some "professionals" treat their patients. Anyway, I did not see an actual physician until 4 hours later (Dr. Partridge was very kind, listened intently and treated me with respect and as the knowledgeable patient that I am). I did not get any treatment for another hour as the nurses (although very nice) seem to run at their own pace. There is seemingly no urgency to their actions. It took two different nurses to get a line in me and when they did finally get one in, it was in a spot where significant nerve damage could have been done. I did mention that when the nurse said she was going to go there and she kind of threw up her hands and said "well where else can I go? Your veins are a mess!". It's true, I am banged up, but 11 years and MANY pokes (and misses by inexperienced or impatient nurses) have left me with many scars and much scar tissue. After some treatment, I was discharged after I approached the doctor myself and asked to go home. 8 hours is very long time to receive routine care. Everyone was kind but either they are under staffed for the size of their department (the ER is MASSIVE) or they really just don't care to help people in a fast, efficient manner. I've only waited longer for treatment in a much smaller ER and when my vitals were not as bad as they were on this particular day.

On my second visit, I came in around 6 am. I did not wait at all to be triaged, and had bloodwork done within a half hour. On both my visits, bloodwork was done before I saw the doctor but the nurse who drew the blood did not put in a saline lock. This meant I had to be poked more than once. I almost ALWAYS require IV intervention and having less than perfect veins and lots of scars, it would make sense for a saline lock to be put in at the time of bloodwork being done. It saves the patient being poked a minimum of two times. Just a suggestion. About another half hour later I was placed in a stretcher. The nurse came in almost immediately and within a few minutes had put in my IV and obtained orders from the physician to give me a small dose of pain and nausea meds. I waited another 2.5 hours to actually speak to a doctor but once I did, things moved quickly and I was very well managed, with pain relief available to me every hour. It was wonderful to be seen by staff that seemed to understand my condition (I have a somewhat rare, chronic condition that can sometimes be overlooked or treated incorrectly), seemed to trust my knowledge of my condition and what I needed and let me go home when I was ready to go home.

OTMH is a bit of a drive for me but I will likely go there again if I need help. Although the service is somewhat slow, I feel confident that if I was in a life-threatening emergency, I would be well cared for. Both physicians I encountered were kind, actually listened to me (and my knowledge of my conditions), provided me with adequate pain and nausea management and let me make decisions for myself (let me go home when I was ready).

Submitted June 14, 2017 | flag

2
Cleanliness
2
Facilities
1
Services
1
Value

My daughter was taken on June 5 with a suspected case of Dengue Fever contracted while travelling overseas. Her skin had severe skin discoloration (deep / dark red - with white patches) and was weak with due to a 103 degree fever she had a couple of days earlier. Shr barely could take any food nor keep it down. TheTriage the nurse used Google to look for symptoms which should have been a red flag to us.
After a 4 hour stay at 2 a.m the next morning blood work was done and the doctor advised us that since her liver enzymes were elevated they would call us with a referral to internal medicine.
Although we received a call with an appointment for June 12 - no details of blood test results were given. Today (june 12) the doctor at the internal medicine unit advised us that she in fact did have Dengue Fever. The doctor was surprised that we were not informed. Dengue Fever can be life threatening and yet the staff at the Oakville Hospital did not seem to think the patient and family needed to be cautioned.
This is a brand new facility but the attitude AND the APTITUDES of the staff does not give us any confidence on the level care.
Nurses were chatting in corridors although patients were lined up waiting in Triage. There was a total apathy in the way patient care was addressed.

Submitted June 12, 2017 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I was in this hospital
Staff were jug dementia over human emotions.
They almost did a ECGin the middle of the hallway. If it was not for me the patient asserting my self it would have been done with a sheet surrounding me.
Staff are so worried that i asked for the ECG to be done in a patients room they thought it was not good practice because of infection
Sorry to tell you all patients have been in four beds in a room on isolation it would not of matter what matters is that. I was exposed to all infections because I was in the middle of the hallway and when I could not sleep because of the bells and bright lights I say in a chair that could only be placed under a large vent

Submitted June 4, 2017 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

Emergency wait times can be excessive
- 21 hours to see a shrink.

Submitted May 30, 2017 | flag


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