Rate Oakville Trafalgar Memorial Hospital
Ratings for Oakville Trafalgar Memorial Hospital
I haven't been back to OTMH's ER since experiencing the worst negligence by a doctor there that has had a long term impact on my health. I won't go into details but to say that most of the bad service, lack of care/empathy, competence etc. that others have shared as their experience sums it up. Maybe a change of management may help this hospital but someone needs to do something. What a waste of taxpayers' dollars to expand into a larger facility but to not really focus on performance improvement with some sustainable results to prove they do want to improve. This is a shame and disgrace. Property taxes are so high in Oakville and this is what we endure.
Submitted May 20, 2016 | flag
Brought a young baby in for lethargy and serious vomiting with choking associated. Most people were effective; the one glowing exception being the lady working front desk in zone C. When I showed her a rag asking if blood in baby's vomit would be something they need to know, she responded. "Yeah. Okay. Thanks", and then continued her extremely funny conversation with her buddy. I was incensed. Her coworker was much more effective. She is a disgrace to this hospital. That's the only thing I will remember from this hospital. A front desk person who didn't have the humanity to treat a concerned family with some level of empathy or care. Shame.
Submitted May 13, 2016 | flag
Terrible I had a booked appointment with the fracture clinic waited for over 1 and a half hours and had to leave and cost me money in parking without any explanation as to why I had to wait for an appointment booked by the doctor here and not me
Submitted May 9, 2016 | flag
This is the worst and most poorly run emergency department ever. The entire triage process is a waste of time. You are made to wait (without a chair to sit on) for hours on end without any updates. For a new hospital it is poorly laid out. Their average wait times are listed as being 2 hours which is a lie. No one even speaks to you after the initial triage for at least 4 hours. Being someone who works at a highly reputable hospital it makes me disgusted to know this is the service Oakville is putting out and what my tax dollars are paying for.
If you have an emergency go anywhere but here, unless you are white and old no one will even care that you are in pain or pregnant.
Submitted May 9, 2016 | flag
I went in the emergency of this hospital. Coming in, we're all lined up right at the doors waiting to register. Doors keep on opening. Luckily, it was a nice day. I just can't imagine winter. Patients must be freezing. This is not health for very sick people who are alone and can't stand for a long time I waited at least 25 minutes to register. The employee registering people speaks so loud through that window that everybody's sickness is everybody's business. How disrespectful. What happened to privacy and respect for people? I told her not to talk so loud because I didn't want everyone to hear my problems. She said loudly that everybody is the same so who cares. Why is she behind a glass office? Then I told her I came as a recommendation from the dr at postmaster medical clinic Oakville. She asked why and I told her she thought my oxygen level was low and that she didn't like the way I was breathing. She actually laughed and said that this de should be retrained. Who is this ignorant woman to undermine a doctor's recommendation. Trust me, I would have preferred going home after the clinic. I will call the clinic doctor to let her know what this lady, who is by no means a specialist says about local doctors. What arrogance. The rest of the visit was ok. A long enough wait but ok. Parking is outrageous. (Almost $18 for 3 hours). I hope they reorganize the emergency registration to make it more private and more humane
Submitted May 9, 2016 | flag
This is the worst emerg staff in the province. 6 hour wait for a respiratory issue
Submitted May 9, 2016 | flag
Admitted to Emergency April 3 with stomach problems and was transferred to St. Joseph's Health Centre the next day where there was a thoracic specialist. The quick and professiona attention at OTMH was greatly appreciated.l
Submitted May 5, 2016 | flag
I went to Oakville emerg with unbearable pinched nerve pain. The only position I could tolerate was face into mattress, arms above my head or standing with my arm pulled over my head. Any other position resulted in pain that would escalate to the point of nausea and faintness. Luckily, I was able to wait (4 hrs) on a stretcher.
First of all, an IV needle that was never used was needlessly put in my hand.
After a couple hours of waiting I was returning to the stretcher from the bathroom, arm over head, when I saw Mr. Umesh Patel outside the room I was in, and as I was getting back on the stretcher to the bearable face-down position, he called my name and began rapidly asking questions that he wouldn’t allow me to fully answer and curtly telling me I needed to sit up or stand up. I tried again to explain that would result in too much pain and he responded “I just saw you walking from the washroom!”, then proceeded with another barrage of questions and orders and called a nurse in to take my sweater off while I was writhing in pain and sobbing uncontrollably. He ordered Xray, bloodwork and ECG without explaining why.
The ECG technician told me I had to lay on my back, which I tried to do as he put stickers on me, but again started writhing and sobbing. He curtly said “I’ll come back when you’ve settled down” and left the room. Finally, the nurse gave me something to ease some pain so I could complete the tests and although it didn’t help much, I managed to lay still for the ECG and bloodwork and stand for the Xray. The person that took my blood asked "why are you wincing?" I told her I was in extreme pain. She then asked me to describe it, and the location in detail which was frustrating because it seemed unnecessary.
Throughout my stay, my vitals were taken several times by at least 2 different people and at one point, one of them started a question with "When you were here yesterday.....". I said, "I wasn't here yesterday" and really began to worry about what was going on. In total, I saw 6 or more staff and none of them (with the exception of the woman that took my initial registration) knew of or was sensitive to my condition.
I was not properly treated and was subjected to unnecessary aggravation of my injury and emotional torment and I felt worse when I left because of it. I was also not confident in the prescribed medication - I didn't trust that it was the most suitable for my condition.
This is the treatment I've been paying for all these years? Disgusting.
Submitted May 3, 2016 | flag
It's 29 of April 2016 and I am at general hospital Toronto waiting my girl 23 years old for taking her into surgery room for closing Pfo., hole in her heart....
It's all started November 8 2015 when she wakes up at noon throwing up and not feeling her limps . She barely could make to bathroom... We called 911. They did not help, even asked me if we know when we should call 911????? Ok. We took her to hospital ourself . They gave her pills to stop throwing up. That's it. Next day I took her to family doctor , she could not help. Finally after 4 days I told her to take her to general Toronto . She had major stroke at November 8.
So nobody in Oakville helped my girl, nobody did Mri. Now we at General and I am very disappointed and angry that at that very moment 911 and Oakville hospital failed to recognize stroke. That it......
Submitted April 29, 2016 | flag
I suffered from a "Saddle Embolism" in early January and had the BEST AND IMMEDIATE CARE. I did not know how close I was to death, but because of the doctors, nurses, specialists who cared for me who DID KNOW, my life was SAVED.
Yesterday I had to return with some concerns. Yes, I had to wait my turn but again everything was done to check me out and relieve my concerns.
Please understand that everyone was professional, beyond kind and I felt I was given utmost care and respect.
KUDOS to everyone.
I do however think that anything to do with depression, mental illness etc. Is greatly ignored and this needs to improve be ause "depression" can be a "death sentence" too.
Submitted April 1, 2016 | flag
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