Oakville Trafalgar Memorial Hospital

Oakville Trafalgar Memorial Hospital

Hospital
53 reviews

Rate Oakville Trafalgar Memorial Hospital

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Ratings for Oakville Trafalgar Memorial Hospital

2
Cleanliness
2
Facilities
1
Services
1
Value

Horrible........ So sad because it's a beautiful complex with so much potential..... Nurses were disinterested.... Waiting period was over 5 hours in emergency.... A lot of staff casually walking around for a hospital that's apparently busy ( although didn't look any worse then a walk in clinic) If your in a state where you feel you need the services of a hospital.... Go somewhere else.... This is not the place you want to entrust a life or dead situation with

Submitted Feb. 7, 2016 | flag

5
Cleanliness
4
Facilities
1
Services
1
Value

I'm so incredibly frustrated that even in this beautiful state of the art hospital, the experience gets ruined by rude and unprofessional nursing staff and triage staff through the emergency. We are all busy and over worked and lack funding in the human services/healthcare field, but this doesn't justify poor service! I hope Peter Gilgan can have some influence over general customer service skills and a more empathetic approach by hospital staff with this fabulous new hospital. This is unacceptable.

Submitted Feb. 5, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

7th floor nurses were absolutely amazing. Dr. Best was also excellent. All staff and volunteers were quite cordial and very informative. I met your surgery admission person twice, and the OR staff who were very helpful and polite.

Submitted Feb. 4, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Shocking. The only word to describe the nursing staff at this Hospital. Completely unprofessional and blatantly rude. They obviously have short term memory issues because they forget WE the public pay their salary yet they treat you like a total inconvenience and it's down right embarrassing. I have never experienced such a total disregards for human health and my advise to them is if you do not like your job the public would appreciate you finding another one.

Submitted Feb. 2, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

On January 6th, 2016, my husband drove me to the Emergency wing of OTMH with severe breathing difficulties. There was about a 15 minute wait and I was interviewed by two lovely nurses who took all my information and then took me to a waiting area.
Before long I was given an ECG, and taken to a room in ER where I was given oxygen and quickly taken for a CT scan.
The emergency staff was excellent and within a couple of hours I was told I had a Pulminary Embellism, i.e. a blood clot in my lung. I was carefully monitored all night and by the next day I was given a large, bright private room on 5-S. All the nurses were very caring and compassionate, checking on me regularly to see how I was doing.
If I had not gone to this facility when I did, I would not have survived.....what I had was fatal.
The entire staff who cared for me SAVED my life.
I am SO GRATEFUL and so is my family.
I stayed at OTMH for one week and the doctors made sure I could do without oxygen before allowing me to return home.

Submitted Feb. 1, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

Triage Nurses are rude and provide unprofessional service. They actively try to persuade patients to visit a walk-in clinic instead of being admitted to the ER. I have never experienced nurses who treat potential patients in this way. They seem to look down on patients and they actively gossip about us. I will actively try to avoid this hospital at all costs regardless of the new facility solely based upon poor service and the nurses blatant disregard of patients.

Submitted Jan. 27, 2016 | flag

3
Cleanliness
3
Facilities
2
Services
2
Value

I was admitted to this hospital last year in liver failure with no known cause (sent urgent from walk in clinic). The triage nurse was polite and efficient and I was admitted immediately. We sat in the waiting room for several hours and then were told that I was being admitted for the night and they would try to find me a bed. The night shift nurses were horrible. I was given a gown to wear and a bed that was pushed up against the triage desk area due to lack of space. With the robe on it was visible to everyone that I had a horrible rash covering my entire body. Three nurses were sitting around the desk chatting and looked over at me. One of them said "Did you know you have a rash all over your back?" while the other two snickered about it. It was completely unnecessary as their comments clearly had nothing to do with my care. They eventually were able to find a shared room for me since I was going to be staying several days until they figured out why I was in liver failure. I ended up being there for 5 days total and was fed nothing for the first three. They had scheduled a scope test which required me to have no food or water for 12 hours before. Except the test kept getting bumped due to scheduling and no one said anything, meaning I was left there being told I wasn't allowed to eat for 72 hours+. When I finally said something to the nurse she looked at me like I was crazy and said "You're hooked up to an IV. You're not going to die." There was zero understanding or compassion whatsoever. After another 24 hours I made it out to the nurse's station and asked (politely) if I could please have some broth or water or something to alleviate the constant nausea from not having eaten anything for days. When my nurse refused I literally broke down into tears. Thankfully one of the other nurses at the desk who I hadn't seen before looked absolutely shocked and apologized to me and instructed my nurse to get me some broth to drink. My nurse did, begrudgingly, and a day later brought me a menu so I could order actual food. If you want to order food you have to call it in yourself to the kitchen and they charge you $10 to use the phone. My doctors were thorough and professional and overall provided good care, but some of the nurses I encountered were absolutely horrible. I understand that it's a stressful, emotionally taxing job, but when you've reached the point where you're openly mocking patients to their face and starving them for no good reason it's time to reconsider your career choice.

Submitted Jan. 27, 2016 | flag

4
Cleanliness
4
Facilities
1
Services
1
Value

This place is worse then the first and I didn't even think that was possible. The admin, triage, and nurses are so unprofessional, rude, and snarky. I HATE this place. Also anything good written in this thread is prob OTH pr people doing damage control. Every baby birth story, family injury, and even treatment of others was a disappointment to say the least.

Submitted Jan. 23, 2016 | flag

2
Cleanliness
3
Facilities
1
Services
1
Value

ER. Jan 16 2016. Discriminated (visie minority)
Have been told by triage nurse that "we are lucky to be seen". Will bring my story experience to CBC and City News... So called state of tje art facility has un trained un educated rude nurses. Cant write more but terrible terrible experience....

Submitted Jan. 17, 2016 | flag

5
Cleanliness
4
Facilities
5
Services
3
Value

Excellent experience in L&D and maternity, very clean, staff is excellent.

Submitted Jan. 17, 2016 | flag


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