Rate Oakville Trafalgar Memorial Hospital
Ratings for Oakville Trafalgar Memorial Hospital
Was sent to emerge by ambulance after a car accident. Only 1 doctor working. Arrived at 7:40pm. Only saw Dr. Singh at 11:45pm. Nurses and Radiology were kind and very officiant. But we only received the results from Doctor at 3:00am, even though he had the results hours earlier. When he finally came, he only addressed 2 out of the 3 major issues, and told us to wait 20 mins for a prescription and a splint. No instructions on the meds, and thank goodness the nurse saw the ankle also needed taping. Even though she just started her shift. Rediculous waiting for minimal information from the Doctor.
Also disappointed in the design of the brand new building. My daughter is in a powerchair, and while trying to find me in the emerge, the wheelchair door button was positioned too high and blocked by a decorative windowsill. She could not get in. They also locked the doors by the wheelchair parking, with no personnel (security) to help. So my husband went to get the car closer for me (now needing a wheelchair) but could not get back in. It is a hospital, why is it locked?
Submitted Aug. 20, 2016 | flag
Words cannot express how disgusting the emergency department @ Oakville Hospital is. Total lack of proffessionalism just gets worse from the bottom to the top !! I foolishly hoped when the new facility opened they'd of removed the parasites that are allowed to do the evil that they do. Instead, the status quo remains the same. How the powers to be alow this to continue is beyond me. The ER is a complete cancer unto itself !! When in Gods name will something be done about this ??
Submitted July 23, 2016 | flag
Have stayed in numerous. southern Ontario hospitals. This is by far my best experience.
I was admitted via the Emergency Dept with serious heart and kidney problems.
First physician contact was with Dr. Fong. He processed my admission and quickly placed me in the cardiac unit.
I stayed in hospital for over a week.
During my stay I was seen by Dr. Lee and cardiologist, Dr. Sean Jedrzkiewic, as well as nephrologist, Dr Pandeya.
All the physicians were knowledgeable, gave me lots of time and answered all my questions.
During the week's stay, I was treated by many different nurses and technicians. Without exception they were all outstanding.
The food at the hospital to my surprise was good. I appreciated being able to make choices and time of delivery.
I found the nurses to be empathetic, available and very professional.
If I had any complaints it would be with a couple of nursing teams who, on night shifts, used the nursing station as a social centre and forgot that patients were trying to sleep.
Under the difficult circumstances this was a very positive experience.
My sincere thanks.
Submitted July 16, 2016 | flag
Our experience has been nothing short of terrific. My husband had a heart attack and required stents. He was promptly stabilized, sent to Trillium for the procedure and back to Oakville for followup. From beginning to cardiac rehab followup, staff and Drs have been amazing. Thanks to Dr. Lapp, a great doctor and young enthusiastic ER nurses. Thank you!
Submitted July 12, 2016 | flag
Entering emergency brought back bad memories of previous visit just after the opening in 2015, but I was in pain again and enough is enough. Thank you Dr. Ombro (sp?) for hearing my description of how I was feeling not just listening. The tests he order quickly were spot on for identifying cause of my discomfort. Next day back in ER, Dr Fong reviewed all tests and informed me of current medical issue. He immediately arranged for Internist Dr Sohal to review results and meet me. I assume next step would referral to specialist which would mean long wait for appointment. Was I surprise at the decisive plan of action. Dr Sohal admitted me on the spot and schedule op theatre with GI Dr. Bair that afternoon. I woke later in 6th floor room (best view) and wonderful nursing staff two in particular Kay (night) & Nicole (day). I know one would say they were doing their job, but all went beyond 'good' bedside manner. Everyone took the time to hear what I was trying to communicate to them in my own words and answer my questions. I left hospital with next medical step in place (surgeon for future surgery actually took time to stop by to give me his contact data) and discomfort under control. A sincere thank you to these caring professionals.
Submitted June 29, 2016 | flag
I had a good day at the hospital today, going in for a Cardiolite stress test. The volunteers quickly directed me to the right place in this large complex. I dealt with 5 or 6 receptionists, nurses and technicians and they were all courteous and helpful. My test was completed well within the time frame that was communicated to me when I confirmed the appointment. My wife was able to pass the waiting time in the shops and cafeteria in the main lobby. This was my first visit to the new hospital and it was more than satisfactory.
Submitted June 15, 2016 | flag
Just spent 8 1/2 hours in emergency, apparently they were busy, but I overheard enough non-patient related conversations to doubt that-disgraceful.
Submitted June 10, 2016 | flag
There isn't enough space here to list all the problems at the new Oakville hopital. I have had to take my mother there twice in the last 3 weeks and both times we were in the Emergency treatment room for over 8 hours.
My mother had terrible nausea, was vomiting, and had severe pain in her lower right back. She was in so much pain that her restlessness caused her to accidentally pull out her IV twice. She didn't receive any pain medication for 4 hours after we arrived., and even then it was not enough to ease her pain. They discharged her after 9 hours, without determining the cause of her pain, and asked us to come back the next day for a CT scan of her abdomen.
She had a history of diabetes and kidney problems, so even a dummy like me knows that it is likely kidney related, but they couldn't offer us an emergency CT.
The doctor working the evening shift was of African decent, and due to his accent it was difficult to communicate, or to get a straight answer from him, and it was obvious that he had little time to spend with us, as he had too many other patients to attend to. It was obvious to me that my mother should have been admitted to a room in the main hospital, but they didn't do that...why not?
The next time we need to go to an emergency, it will definitely not be at OTMH. The old location had much better attention to patients, and much shorter wait times.
When I spoke with some of the staff there, they explained that many more patients are coming to this hospital for the private rooms, and newness of the facility.
Although it is new and clean, the quality of the care there is not acceptable.
Keep voting for the Liberals I guess!
Submitted June 5, 2016 | flag
Nurses - most lack empathy, are rude, some are a waste of space when a new graduate could come in and offer gear, better care!
Doctors - mine was good except for the hospitalist, horrid woman!
Facility - good except for all the damn doors that don't stay open if you need them to.
Food - same thing every week...no changes. The longer your stay the worse the food is.
Cleanliness- liked the lady who cleaned my room. Big room...was nice.
Bright spots - nurses in recovery are awesome and on the ball. Love those ladies...early morning shift you rock!!!
The few nurses that stood out on my floor deserve a pay increase for staying great at their job and keeping their compassion! I will give a shout out to your boss.
Word of advice to those that run this place like a business...stop...this is a place where humans come for care. We are not dollar signs!!
Also, get rid of all the dead nursing weight. You know who they are. They are bringing this hospital down. Let's not forget the useless doctors. Isn't it about time to cut through the politics and hire great staff for your dollar signs...sorry patients!!!
Submitted May 29, 2016 | flag
I haven't been back to OTMH's ER since experiencing the worst negligence by a doctor there that has had a long term impact on my health. I won't go into details but to say that most of the bad service, lack of care/empathy, competence etc. that others have shared as their experience sums it up. Maybe a change of management may help this hospital but someone needs to do something. What a waste of taxpayers' dollars to expand into a larger facility but to not really focus on performance improvement with some sustainable results to prove they do want to improve. This is a shame and disgrace. Property taxes are so high in Oakville and this is what we endure.
Submitted May 20, 2016 | flag
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