Rate Oakville Trafalgar Memorial Hospital
Ratings for Oakville Trafalgar Memorial Hospital
Takes more than 3 hour to see a child with acute respiratory disease!!!! I would avoid going to this place!
Submitted Sept. 18, 2015 | flag
Appendicitis patients are not seen in Fast Track.....nausea and vomiting are NOT emergencies.....You can't just hire people because there was a sick call. You also need FUNDING.
Fast Track IS FOR lacerations and broken bones.....NOT gallstones and appendicitis.
Just a few observations that seem inaccurate.
Submitted Sept. 14, 2015
Never dreamed I would witness the abuse of a senior at a hospital in this country but I did.
Submitted Aug. 25, 2015 | flag
I was a first-time ER patient at this hospital a week ago. Triage and registration were fast and efficient. I was taken to a bed within a half hour (my vitals were terrible). The nurse (who later turned out to be the charge nurse) questioned me while I walked to the bed as to why I was at their hospital when I lived approximately 30 minutes away. I explained that my boyfriend lives in the area and he dropped me off on his way to a night shift. Another hospital would have been closer to my home but OTMH was on his way to work rather than 20 minutes the other direction. I thought nothing of it at the time as I've been questioned like this before because I work at a hospital in my city and it's also the closest one to where I live. But I don't like being a patient where I work...there's too much gossip. It turns out there's too much gossip at EVERY hospital.
For those of you who know the ER at OTMH, I was in treatment room 13. So, across from the nurses station. The two nurses who did my bloodwork and put my IV in were wonderful. Emily and Jodie I believe. Even the Dr., Dr. Dodge, was wonderful. BUT...the charge nurse was the most unprofessional person I have ever encountered. She proceeded to stand at the desk and bark orders and gossip about EVERY. SINGLE. PATIENT. the entire time I was there. She also had no issue talking about "room 13" (ME!) and speculating why I was all the way in Oakville when I didn't live there. Any time someone asked her to do something she said no. She mentioned several times that she wanted to do as little as possible all weekend. She talked openly about patients that were admitted to the ER as well as those in the waiting room, referring to room and bed numbers (so I could have easily known why each person was a patient). Her tone was condescending and rude when talking about patient complaints: "she says she's itchy". I could almost hear her rolling her eyes. She literally never shut up.
When the Dr. came to follow up with me on my blood results, I told him what had been happening. I told him I work in a hospital and that the behaviour of his nurses was completely unacceptable and unprofessional. He apologized profusely and said he'd be having a staff huddle about it. The outrageous conversation continued for the duration of my visit.
I am DUMBFOUNDED how this sort of behaviour could go on in an Emergency Room. I understand that nurses sometimes need to discuss their cases but this was way above and beyond that and went beyond the medical needs and issues of the patient. This was discussion and speculation about personal lives and health history. And all in a volume that allowed most of the back half of the ER to hear all of it. I could have gone down the line and pointed out the chief complaint of every single patient around me. This is absolutely not acceptable on any level.
I do have to give credit to Emily, Jodie, and Dr. Dodge as they all were respectful and treated me wonderfully. Not sure that I will ever visit this hospital again unless in dire straits. Too worried about my personal information being broadcast throughout the department.
Submitted Aug. 9, 2015 | flag
As with most hospitals you can expect a long wait to be seen. The Dr I seen seemed friendly & knowledgable, although it was a quick visit with him (pretty normal with most Drs). The nurse I had left much to be desired. She was quite rude, unattentive and seemed too preoccupied with her phone (yes, HER PHONE!) & chatting it up with other nurses rather than my care. When I asked for something it took forever to get help from her and when she did come she was quite abrupt and did not have the type of compassion you would expect from a nurse. She also seemed lost at times when doing very routine tasks; maybe she was new? I was able to get her first name, but not a last name so I don't think I can put in a formal complaint although I wish I could as I've never had such a poor experience with a nurse in my life. If you happen to come to this hospital and have a nurse by the name of Krystle, good luck to you. I would suggest you ask for another, more competent nurse.
Submitted Aug. 5, 2015 | flag
I couldn't even walk, (due to nausea and vomiting) . They wanted to send me home. I had to demand care.
Submitted June 8, 2015 | flag
The physicians were generally excellent. They managed to save my life. One nurse in ICU (short, black hair, heavy, Scottish/ Irish? Accent) was simply cruel. Very angry, hurt when she touched me, didn't want to be there. Medicine was beyond description. It was like a movie they showed us in nursing traing about what not to do. No one talked, not interested in patients, rude, blaming, angry. Rehab was a breath of fresh air. The ER lost my hospital card then said it was my responsibility. No one explained anything. I had been in renal failure with septic pneumonia. Complaints were ignored as were requests. Diet office was exemplary. Physio was fantastic. If I have anything to do with it I will never go near this hospital again. One exception, incredible nephrologist.
Submitted June 1, 2015 | flag
Had an appointment for 2pm, Fracture Clinic, waited more than 2hrs.
Submitted May 19, 2015 | flag
I've gone to this hospital a few times for mental health reasons. With any hospital, waiting in emerg will always take long, so this I don't mind since the only pain I felt was in my head... I felt bad sometimes getting called in before patients that were visibly in pain. I was admitted to the children's psych unit in 2013 and again in 2014 at the adult psych unit. Despite feeling horrid, I felt a little at ease since most of the nurses are very friendly. Only one nurse in the children's unit was very rude. I believe the psychology dept. at this hospital is amazing and I highly recommend this place over Mississauga.
Submitted April 27, 2015 | flag
This hospital is a joke. After spending six hours to receive an ultrasound i was sent to emergency to receive my results only to find out the lady describing the results could not read the handwriting of the doctor who wrote the report. Due the unreadable handwriting the whole ultrasound and report had to be conducted all over again. What a nightmare Dr. Khan and all other staff "offcials" are
Submitted March 24, 2015 | flag
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