Rate St. Joseph's Health System
Ratings for St. Joseph's Health System
I have a chronic condition that lands me in the ER frequently due to uncontrolled symptoms. Most of the ER doctors are wonderful. They all know me and know my history. Most of them ask what I need and provide it. Some of them don't even listen to what I say and make their own determinations as to what I need. I have left the ER in tears on several occasions because I've had little to no relief. I can usually figure out how my visit is going to go once I see which physician is on duty (that's pretty sad, isn't it?)
My diagnosis is in black and white and can be read by anyone who has access to my medical records. It's appalling that some of these physicians still deny that I have a very painful condition.
Most of the nurses are wonderful and are incredibly kind to me. Some of them have even advocated for me to the doctors. Over the years I've had a few run-ins with nurses who have formulated their own opinion of me and have been incredibly rude. In those situations, I have filed complaints and the situations have been dealt with. In one particular circumstance, the nurse/department manager actually gave me her card with her cell phone number on it and told me to call her (no matter the time of day) if anything bad happened again.
I've had my share of bad experiences at St. Joes but overall I would choose this hospital before any other in the city.
Submitted March 31, 2017 | flag
Wonderful Hospital. High level of care and attention by ALL staff when inpatient. ER is very busy and procedures take many hours. Not much privacy in ER. Food Services are not good and the caterers are too restrictive. Nutrition is part of the healing process. Bring back the kitchens
Submitted Jan. 30, 2017 | flag
If you're reading this to decide if their ER is right for you, keep reading. Having visited many times this year with my special needs daughter I can give comparisons between St. Joe's and General. During weekday business hours you will have to wait to be assessed by a waiting room Dr. Sounds nice? I literally means IN the waiting room. They have curtain dividers but the Dr. does nothing to keep his voice down so I found out EVERY embarrassing reason everyone was there for. It made for a lot of awkward eye contact when you're sent back to your chair. After hours and weekends there's no worry of embarrassment.
Once in I have to say this is #1 of 2 things I enjoy there. If you require an IV, an nurse promptly gives you one before sending you back to the chair. #2 is free wifi. After this please note, unless you can't physically stand without screaming and wailing you will NOT be given a private room. You are ushered from one brightly lit room to another. If you have a migraine or high blood pressure this is not for you. They will NOT give you a quiet room or turn off the lights. They recommend you bring your own sunglasses. As for a comparison to the General. You may wait for 4+ hours (my daughter waited 3.5 hours after collapsing unconscious) mind you she was given a bed (passed out again and lost bladder control). This happened because their after hour/weekend support is terrible. Once the Dr's and day staff showed up they moved so fast! However the Dr. That said he'd see her in office wasn't the Dr. we were given an appointment to. Plus you pay $9.99/day wifi. Longer term rates are cheaper per day so I guess it's a toss up. It's a matter of what you're willing to tolerate. Best of luck.
Submitted Jan. 14, 2017 | flag
My mom at the age of 96 was taken to st. Joseph's hospital by ambulance. I have been dealing with old folks for many years and with hospitals. I have never encountered a hospital with such fabulous nurses caring compassionate and just overall helpful and respectful. Mom was in CTU Central and there was only one nurse there felt she needed to clear mom's bedside table because she herself didn't like to see stuff on the bedside table. It didn't matter that Mom is blind in one eye partially blind in the other eye and needs things there so she knows exactly where they are. All the other nurses are loving and caring and I just can't say enough good things about them. The food is something else because it is not tasty. The food leaves a lot to be desired. A patient has no choice like they do in the other hospitals they rarely sent the fruit cup cup for Mom although we requested we asked a small ginger ale to be brought up nothing was brought up for her. So the food and the food service is not good I would rated at the max 3. And this is compared to other hospitals. The hospital itself has very friendly staff at least those that I encountered from the ER to the team of doctors and nurses. Mom was transferred to CTU North and there the nurses are just as wonderful as in the other unit. One thing that I was not happy with was that mom had an MRI booked at another location before she went to the hospital and apparently the Radiologists in MRI refuse to do the MRI while she was there although the doctors team had requested it. I don't think that was appropriate and now when she comes home I'm going to have to rebook the MRI so she can go and have it elsewhere which means I have to get Darts to come and pick us up and Darts to bring us back because she's in a wheelchair. Otherwise I have nothing negative to say and St Joseph's is honestly best hospital overall that I have yet come across. My experience with Hamilton General was the worst experience ever as well as with st. Peters. I also found it very interesting. They would not accept mom in senior rehab program at Juravinski because she was a patient at st. Joe's and not in the group of Hamilton hospitals and Sciences. That is not good and it should not happen. St. Joseph's is in Hamilton it may not be part of the group but it is part of the city and of our Ontario Health System and therefore the patient should not have been allowed to go to the juravinski senior Rehab Center. Instead we have to put her in convalescent rehab. If she was an outpatient then she would be accepted but because he's an impatient they won't accept her. Does this make sense to anybody? Not to me either. But that is not the fault of St Joseph's but of the intake coordinator at juravinski who didn't even bother returning my call after I left 3 messages. I would highly recommend st. Joseph's to anybody who needs
Submitted Dec. 5, 2016 | flag
Wonderful, kind, compassionate , efficient.......You go Dr. Shargall and team.........you are I am sure one of the dream teams of St. Joseph's and I know first hand. Thank you all.......I do mean all for your kindness, I would come back in a minute if I had to. I know I was in the best care, and was treated with respect. Liz Luscombe Palmer. Hugs to you all
Submitted Sept. 28, 2016 | flag
The nurses that I have had to deal with were E.R nurses. The ones that I dealt with were rude, and because of my situation I was treated as though I wasn't worth their time. Things happen in life, when you're an Emergency room nurse you must realize that. If someone comes in to the ER and you know NOTHING about them except their "lifestyle"there is no need to be rude, or judgemental.
I am always polite, I don't cause scenes, especially not in a Hospital emergency room. Treat all patients with respect, as long as they are treating you with respect. Do not judge anybody, you would think an RN would be the last person who is going to be uncaring, but some RNs are the worst people for their attitudes toward your patients who may have been addicted to drugs. If you can't treat somebody with kindness and compassion because you're burnt out then transfer out of the ER. The last thing anybody needs is to feel like the caregivers think of them as low life scum.
Is it my fault that there are not enough nurses and other medical professionals who could be hired so that your day isn't so hectic and busy?
Contact your MP . Don't treat anyone as though they are not worth your time.
Submitted July 7, 2016 | flag
They saved my life 3 times ,I have nothing but good things to say about this hospital.
Submitted April 20, 2016 | flag
St Joseph's is dirty and unprofessional. Expect some type of infection upon entering/leaving the operating room.
Submitted Feb. 6, 2016 | flag
I have never had a bad experience with St. Joseph's. I have worked with Health Care physicians since 1970. I can't say enough about the care. They saved my husband's life. I had three very athletic children and I felt I owned a wing by the time they all were off to university. Yes, we do have to be patient in emergency but we should feel blessed to have our medical health care because it is the best. For any little flaws that concerned me, I found just asking for verification, second opinion or stay and help care for your friend or family cleared up my concerns. Food needs improvement. Please return to full kitchen and improve the trying time one may face while in hospital. Healthy, tasty foods give you energy and something to look forward to.
Submitted Jan. 22, 2016 | flag
Best staff ever, i had eye surgery i was blind and now i can see, thanks to Doctor Fava i want to thank you all, i had my left eye done on Oct. 20 2015 ... best thing i ever did..
Submitted Oct. 21, 2015 | flag
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