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Hamilton General Hospital

Hamilton General Hospital

Hospital
18 reviews

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Ratings for Hamilton General Hospital

3
Cleanliness
3
Facilities
1
Services
1
Value

I've been to this hospital numerous times and have never, gotten any help or answers. Last night I actually for the first time sort of got a doctor to actually give me his best guess on what caused me to go in. Yet, other doctors, (most), wouldn't give a diagnosis if they had a gun to their head. I've gone in a numerous times with a suspected Appendix pain and have been turned away many times with no answers, no diagnosis and told to take a Tylenol for the pain. Yesterday, was in there at 5am. Got in the green room at 8am (2 patients ahead of me), had to ask for an ultrasound, and so they sent me for one, around 11am. Waited for the result and the doc in the emerg said it could be possible Crohn's disease, or Colitis based on what he saw in the Ultrasound. (was happy he at least tried). Then got a call at home later after they discharged me and told me the ultrasound didn't' show anything. (Mixed diagnosis). The way this hospital is, you would be better off with looking up on webmd and finding your own answers.

Submitted Dec. 3, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

THE WORST !!!!
I just came from your emergency care. Left there at 3:30pm.

I went because I had a very large infected lower abdomen that was causing me a lot of pain and discomfort with naussua and fever.

I arrived at 8:30am, waited an hour to be called in to the green zone area and then waited and waited and waited. A nurse came in around 11:45 am to have me change into a hospital gown and told me to undress from the top up. I then said to her, that my problem as not with my top half but my bottom half.

I waited again for a couple of hours. My son went out to see how much longer it would be, a nurse told him, "there is no time" "They will come when they come"

Dr. Came in a bit before 2pm. I was prepped to put in incision in my cyst to drain it. I was given a few needles which hurt a lot because I was already in pain and then it stung, which was normal but I was afraid cause of the pain I was already in.

Because of the cyst, it was bleeding when I got the needles so they put gauze on it to soak up the blood and told me they would be back in 5 minutes to do the procedure.

I waited and waited, an hour went by, no doctor or nurse came back. I was just lying there half naked on the bed, with bloody gauze on my belly and my freezing had worn off and was having pain again.

I called my son in to get me a nurse. He came back and told me that the nurse said that all the doctors had left to take care of a little girl in the other hospital. Said that the nurse told him why does your mom need us to come in ??? (Really??)

I got up, furious, got dressed, went out to the nursing desk to find all 4 of them just sitting around socializing and giggling about ??? I said to them, do you know that I'm just lying on a bed prepped for a minor surgery and none of you had the respect enough to come in to the room to let me know that the doctor has left the premises. One of the nurses was very arrogant and unsympathetic and with attitude said, well, a little girl has an urgent matter that had to be seen to !!! I said to her, well, the least you could do it let me know, I'm not heartless, I can understand that, but don't just leave me lying on a bed half naked for an hour with bloody gauze on my belly, waiting and waiting in anticipation!!! and then having anxiety about having to have another freezing again. When I asked when they'd be back, I was told they do not know.

I told them that in that case, I would be leaving as I'd been there already for 7 hours, she said..."that's fine!!!" no apology or compassion or paperwork...nothing. WOW !!

I'm home now, my family doctor tells me I have to go back to the hospital as it can only be done at a hospital.

Now what, do I go to another hospital out of town??

Submitted Nov. 30, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Worst experience ever. After waiting 5 hrs the emergency Dr. missed a fracture on the xray, got a call next day to come back and waiting another 3 hours, both times in emergency two different female doctors were rude, uncaring, on their cell phones, chatting it up with others, having a social hour instead of tending to people who have been waiting and waiting, Dr. Michelle? was so rude, arrogant, and argumentative and first Dr. was just out to lunch. For being professional Drs., they were both a joke, don't know how on earth they made it through medical school to treat people they way they both did. Nurses aren't any better. Stay away, no confidence in the care they are providing.

Submitted June 28, 2016 | flag

4
Cleanliness
4
Facilities
4
Services
4
Value

Very helpful and friendly staff , much better and educated nurses as compare to Juravinski Hospital

Submitted May 17, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

My Dr. sent me to the General ER for an emergency mri. He had phoned ahead and spoke with the on call radiologist, I was expected...when I arrived in the ER both nurses at the front desk were on their iPhones and didn't even look up for a few minutes as I stood there. I told them why I was there, they had my info and told me to wait for triage.
I was in a tremendous amount of pain, but waited patiently. The triage nurse (male) called me in. By this time I was nauseous and felt faint, I couldn't even sit up, my face was beet red and my eyes were bloodshot. I had a spinal fluid leak causing horrendous head and neck pain when I was upright, and had severe pain in my back and legs. The nurse knew why I was there, that I required an emergency MRI to rule out cauda equina and other serious neurological events. He was RUDE, UNCOMPASSIONATE and ARGUMENTATIVE. I said I was in a lot of pain and asked to lay down, to which he coldly and flat out refused. There is a bed in the triage room, he refused to let me use it. I was given a wheelchair because I couldn't stand up. He wheeled in harshly into the side of the chair I was sitting in and refused to help me into it. My family member told him I couldn't sit or stand, but he didn't care. I was left for five hours on the waiting room FLOOR. He walked past and said nothing, offering no help. Another nurse came and took my wheelchair away. When I finally saw a Dr. hours later. I was called in, still on the floor, no offer of help to get up or a wheelchair. My family member had to drag me into the room. The Dr. I saw was wonderful and helpful. But he didn't know until my family member told him that my Dr. sent me there...He called my Dr. then came back and apologized, saying that my Dr. explained everything and that I did need an MRI right away. He also sent a nurse in with pain meds. The triage nurse failed to indicate that I had been sent by my Dr. for an emergency MRI, marked me as non urgent, left me in pain and waiting for hours on the waiting room floor. He refused assistance and seemed to take pleasure in the hurt he was causing.
I can only say that I am sickened by this nurse, and disgusted with this hospital.
The care I received was at the standard of a third world country. Congratulations to you, poor excuse for a hospital

Submitted Feb. 14, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I went in because of an adverse reaction to a prescribed med. I have never had such treatment . A nurse actually said.... what do you want me to do??? That instilled confident in me! My heart rate went from 59 to 120 at home... the hospital had no heart monitor attached... they did an ecg...but that would catch it since it only does a short line! She didn't know anything about the med I took... I thought look it up. I would recommend another hospital! I left with chest pains, trying not to hyperventilate and crying... they also gave me ativan...might as well had given me speed...
Go to Toronto if you want good care!

Submitted Jan. 16, 2016 | flag

2
Cleanliness
2
Facilities
1
Services
1
Value

The main ICU unit has some great nurses for one on one care. However when you move to the general ICU ward on the 6th floor it makes you wonder why some people are even in the health care profession. Family member in there for serious injuries required use of bed pan and pain medication had impaired speaking ability when she would ring the chord for help they wouldn't come because they couldn't hear even though they knew of the problems . We had to have family members at the bedside from morning to night. There is a constant push to get patients out of the hospital and back to their local hospital

Submitted Dec. 8, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I watched patients on the cardiac floor, after coming from ICU, ring for service and no one coming to help them. One gentleman was in the bathroom for about 10 min. before anyone came to assist him. This was so concerning, I was afraid to leave my husband over night. He had quintuple bi-pass done on the Tuesday and he came home on the Friday, because he wasn't comfortable being left alone. My husband is only 59, so he is far from old. My concerns are for the older patients who don't have family with them all the time, I seen them waiting for a nurse for lengthly periods of time. This is not exceptable.

Submitted Aug. 31, 2015 | flag

1
Cleanliness
2
Facilities
1
Services
1
Value

Already performing poorly in comparison to other similar hospitals in other areas of the country according to the Canadian Institute for Health Information so why don't we slash another 25 million from the budget and see what happens? Stand back, cause our "world class publicly funded" health care system is now 3rd world

Submitted Dec. 1, 2014 | flag

1
Cleanliness
2
Facilities
3
Services
3
Value

Staff does not give any updates to patient and family, we did not ever see the doctor or talked to one. Mother was said to have UTI, but the bad pan was placed on the dirty floor, then offered dirty to my Mom. Dirty hospital, with no real concern for the patient.

Submitted Nov. 14, 2014 | flag


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