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Royal Victoria Hospital

Royal Victoria Hospital

Hospital
63 reviews

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Ratings for Royal Victoria Hospital

1
Cleanliness
1
Facilities
1
Services
1
Value

THIS HOSPITAL AND THE STAFF ARE ABSOLUTE GARBAGE. Worse than a 3rd world country hospital. The staff is emotionally and verbally abusive, they neglect care regardless if you're admitted or not. My sister who has Type 1 diabetes and gastroparesis has gone into DKA only ONCE out of her 21 years of having diabetes, while in our care. Adding to that the only reason this occured was due to becoming insulin resistant. She has been admitted to RVH in and out for about a year and has gone into DKA 4 TIMES while in their care. She was given medication she was allergic to where she experienced a seizure lasting 5 minutes; she was not given her insulin ALL day on several occasions where she then went into DKA; she is starving to death due to the gastroperises and the doctors have refused to put in a j-tube to provide her nutrients; she picked up a minimum of 5 UTI's as well as c difficile, due to the nurses lack of hygiene, the list is endless. The nurses are extremely incompetent and as a nursing student I will NEVER work at this hospital, even if it means being unemployed. The treatment they show their patients is absolutely disgusting and a disgrace to the nursing community. The doctors and specialists are even worse. They do not understand medication and what can or cannot be used together and what their side effects are. The nurses in the cardiac, respiratory, cancer/palliative, and emergency are THE most incompetent individuals I have ever interacted with. The care recieved in ICU is the type of care that all the nurses should adopt but unfortunatly the staff they have hired lack the competence and compassion required to be a succesful nurse. They are refusing to give my sister proper treatment because they claim my family is "bullying" them. Did you not learn in nursing or med school that if you neglect care it is against protocol? Now ask yourselves why you feel "bullied". If I had the time to list the number of incidences that you have neglected and abused my sister I would share them to the world. Instead my family and I will be filing a law suit against the staff and the hospital and their will be repurcussions to your inability to provide proper care or any type of care for that matter. You people make me feel ashamed to say I am in the health-care field. Until proper management and staff are hired at this hospital nothing will ever improve. And unfortunatly, the competent and compassionate nurses that go into the field to ACTUALLY HELP PEOPLE will never work there, because working their is an embaressment. If you are looking for a legitmate hospital, not one that is just asthetically pleasing, go to Soldiers or really any other hospital for that matter. Good luck to anyone that may be ill that is currently at that hospital. I am not a very religious person, but for that I'll pray for you.

Submitted Nov. 24, 2016 | flag

2
Cleanliness
2
Facilities
1
Services
1
Value

The wait time in this hospital is ridiculous, you see more drs and nurses standing in the halls talking then doing their actual work.
I'm pretty sure the whole point of a waiting room is so that you don't have to wait another 2 hours in the exam room for your dr.

The nurses here especially have very bad attitude I asked a nurse for tissue and because I wasn't admitted to the acute side she waved her hand at me and turned away, great service !!!!

Submitted Nov. 21, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

When will the administration seriously deal with the emergency triage and wait times. The hospital was rated as a C on the CBC and in my opinion is on its way to a B. Why is there no improvement. As a regional Hospital we all deserve much better service. When I need the RVH emerg the wait gets longer, never shorter. On my last visit no one was in the waiting room, nurses chatting about their breaks and 4 hours later I left. We have supported this hospital financially it is time for our emergency department to support those that pay them! The service is not what is expected and disappointment in service is becoming the norm.

Submitted Nov. 9, 2016 | flag

5
Cleanliness
5
Facilities
1
Services
2
Value

Just had surgery and I explained my previous reaction to anesthesia. Three nurses in post op (who were all extremely nice I must say) stated they have never heard that before. Google says it's very common. Anyways they said not to worry it's fine. Then they sent me home without ensuring it wouldn't happen. Only to have to go back to emergency a few hours later. ER nurse and doctor both stated my issue is common and is shocked I was sent home. What would have taken the post op nurses ten minutes to complete cost me hours and an extreme amount of pain. They should have listened to me in the first place. We trust that they are the experts and not just want to rush us home.

Submitted Nov. 8, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

I heard that RVH had the worst wait times in Ontario. I was in sever pain for the entire weekend but decided to strategically wait it out until Monday morning before going in. I was not prepared to sit in a chair for 6 hours before being moved to a room for another 3 hours. which generally happens on a weekend. I arrived at 8:30 am. I missed the sign that stated "wait behind the line" and was greeted by a very rude person who made sure I realized I missed that sign. She took me anyway, but made sure I felt bad about not reading the sign and then she became nicer as I explained my illness. I was hunched over in pain and wasn't looking for signs. I must say, after that initial greeting, everything else went amazing. This was the fastest visit I have ever had in emerg. The doctor visited me quickly, made a decision quickly and they put me on medication to relieve my pain right away. I was there from 8:30 - 1:30 and left with an official diagnosis that I can now take back to my GP and deal with. The nurses were pleasant and kind and the doctor was knowlegeable and kind. I can't say anything bad about my visit. Even my initial moment with the check in lady couldn't spoil the wonderful service I received in emergency. If you need to go to emergency, you should ask yourself if it's on a weekend, do you want to sit on a chair for 6 hours waiting or can you suck it up until the next day. Weekend visits generally are full of people who don't really need emerg. They just go because they have the time. People will make a DR. appointment on a weekday if their doctor is available. That is the problem with wait times. However having said that, I do think the ladies at the front could be better at prioritizing the patients. I needed a CT scan so seeing my Doctor would not be an option as he would have sent me to the hospital anyway. If people would stop going to emergency when they are not in a life threatening situation, or truly ill to the point of not knowing what to do, our emergency rooms would be in much better shape.

Submitted Nov. 1, 2016 | flag

3
Cleanliness
1
Facilities
1
Services
1
Value

RVH needs to let go of the nurses they are so rude and a lot of racist in there. i can't believe what i went through when i was admitted just because my blood touched a particular nurse when she was trying to fix my IV she asked me if i have HIV Aids because am black i was shocked and was in so much pain at the time. The waiting time to see a doctor in that emergency area is terrible, i was crying almost dying they passed me, no sorry or care from any one saying i have to wait like everyone else.

Just because i don't want to take a medication that could possibly harm my body after doing a research on it the doctors and nurses became very rude to me saying all sort of in human things. RVH is the worst hospital to get treated because they make you think about your life like you have no hope of surviving a crises.

That cancer palliative department area there are a lot of nurses who are suppose to be cleaners because they are not fit to be nurses at all.

Submitted Oct. 12, 2016 | flag

1
Cleanliness
2
Facilities
1
Services
1
Value

I had a baby at RVH on Christmas Day. Was forced to be induced Christmas morning, which caused a bunch of other issues... My private room postpartum and my nurses postpartum were horrible. They didn't change my bedding or provide extra hospital gowns. One nurse on Boxing Day was extremely rude to me, meanwhile my baby was in the NICU and I didn't need that extra stress. I also feel like my child was held hostage in the NICU because he was only supposed to be in there for 48 hours which some how turned into 4 days? I get that it was the holidays but this was unacceptable. There should be a Paediatrician available at all times to discharge patients.

Submitted Oct. 11, 2016 | flag

5
Cleanliness
5
Facilities
1
Services
1
Value

In the emergency room with my sister who has been sick for a number of days. She passed out in the hospital and was given an IV. People are strolling in to the rooms and my sister can't even walk. She has pain throughout her entire body, her face is green and she looks worse than everyone here.. most of whom are chatting away. They keep telling us they don't know how long the wait is and that she doesn't have priority. I informed one nurse that she is feeling worse and she went right back to chatting with her friends. This is supposed to be a good health care system.. the least the nurses could do is treat people with respect. These are lives at danger.. they may be desensitized to it, but we're not. My sister is barely holding on, crying and almost going to pass out again.

Submitted Aug. 31, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

I walkyd into triage with dizziness,confusion, and a high BP. I am a young healthy female in my thirties. was brought in immediately from triage. I was thinking I was going to get looked at quickly. instead I was brought to a room and no one even peaked a head in the doorway for over three hours. when the Dr finally did come in he stayed at the doorway and told me to follow up with my family doctor and gave me an referral for a CT. the nurse said I should have the CT vefore being discharged but he said I was ok to leave. I was still dizzy and not myself and he didn't even recheck me at all. when I saw a specialist a month later for what was diagnosed as menieres disease he was so upset that I was dismissed this way that he said he was putting in a complaint about the care at RVH.

Submitted Aug. 17, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Normally I don't post bad reviews but this IS a hosp. And for that reason, changes need to be made! Was there on the wkd with my SIL for possible poisoning. Was extremely surprised by the stand only section for triage. (Ex: pls wait to be seated like a restaurant) Triage nurses where very unpleasant. I understand your tired, you deal with a lot but some ppl come in there very sick, hurt or even very scared! The nurse we saw did not believe my SIL could have been drugged at the bar, said she's never seen it happen in her life and repeatedly asked if she did drugs after being told we where mothers out for dinner and drinks and my sister in law was hallucinating and convulsing. Never touched a drug in her life, then proceeded to talk to us like children and maybe we just drank to fast??? Seriously!!! DR was very nice, still didn't seem to want to engage in the "picture we where painting" but was much polite about it. After blood work came back both where shocked to find her blood alcohol very low (not drunk) and electrolytes ect. Normal (not dehydrated) and symptoms fit that of apparent Ketamine!!! RVH please take note that not everyone engages in those types of life styles (we certainly didn't fit the bill either) and you should not assume that symptoms like that are self induced. She was very scared about what was happening to her and you could have tried to listen not assume!

Submitted Aug. 14, 2016 | flag


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