Rate Royal Victoria Hospital
Ratings for Royal Victoria Hospital
Disappointed again and Disgusted! My mom enetered emergency with flank pain alone on a weekday at 8am. She was given pain medication after a poor initial assessment by a doctor. She was so drowsy and confused by the pain medication that when she called me (1145am) she was making no sense at all. I rushed over to find her in a small cubby corner in a main hallway, in a chair that was reclined enough she couldn't get up due to pain and weakness, and shivering uncontrollably. As I was walking to her, watching my mother in this completely VULNERABLE drug induced state, I also saw her tears visibly falling into a wet patch on her shirt, she must have been crying for some time.
She was trying to get her jacket which was on a bedside rolling table that was set at it highest level well above her reach. This table also had a brown "puke" bowl with green fluids and a few tissues thrown in it (disgusting).
I was immediately enraged. I tried to speak quietly to her as I knelt down but she had two patients also sitting in hallway chairs with their partners right across the hallway (so maybe 4 feet away). She wasn't crying out loud, just tears, confused and scared and VULNERABLE from pain. She told me she hadn't spoken to anyone since they took her blood and gave her the pain pills. She felt dehydrated and started to tell me her symptoms. I have medical background so I understand she requires some further tests but she thinks she's already had them. She has no idea what she is supposed to do or why. I get her up to demonstrate if she can walk and do my own assessment because she's not making any sense to me. About 4 steps away beside a marked "soiled" bin , She meets up with a lady in a scrub uniform and asks in a quiet crackling dry voice (because she's not had any fluids and is slow due to medication given) "do you know if my blood work is back". The lady who I know is a housekeeper because she's changing the soiled bin garbage bag. Harshly scolds my mom for asking and reminds my mom she's not the only one waiting. My mother apologized! That's it! I sit my mom down (in her chair in a corner where no one can see her when she's so snowed from their medications) and go to the nursing station to ask for an update as my mom can not make sense. For the next minute I hear the housekeeping lady ranting to the nurse (I have her name as I was literally standing crossed arms staring at them less than 2 feet away listening to them talk about the "nerve" of my mom to ask, and the "losers with a cold" that they have to listen to "whine and complain" ) I was shell shocked. I stood there, neither of them asked if they could help. Clearly not wanting to help because they are SO "FED UP WITH PEOPLE" ASKING FOR HELP IN A HOSPITAL!!!!! I then turned on my phone timer to see how long until someone addressed me, I'm the only person standing at nursing station. There was the housekeeper and nurse still laughing and talking about the hallway of patients (one patient was making noises frequently, I feel it was a condition not something they had control over, and the they actually bobbled their heads to it a few times laughing). At the desk I see 2 others at computers (working) and a total of 8 other people walking around, talking or grabbing a snack to throw in their mouth. They all glance, no one acknowledges me. One slightly brushes me passing by. I'm furious now, my timer says 6 minutes 52 seconds, then a nurse returning from a room asks to help me. Yes, please, I just arrived, found my incoherent mom in this state in a hallway, no idea what's going on can you fill me in so I know she's ok and what the plan is. I also take the opportunity to simply state to the nurse and housekeeper (who are still whispering and giggling and rolling their eyes) that I over heard the whole conversation and that woman was my mother who is completely helpless at this time, so maybe next time a patient asks a housekeeper a medical question the housekeeper should get the nurse and then told the nurse she should be ashamed and should consider keeping her jokes to the break room or privacy of her home, and possibly just look up the status of the patient you are mocking. The nurse that was helping me apologized (she did nothing wrong but I could see she felt embarrassed by her coworkers) she looked up my mom right away, took me back to my mom and asked her if she could share the info and then told us we were waiting for an ultrasound to rule out kidney stones then the doctor would see her again. Explained it was about 2 hours to get ultrasound but if she has to pee really bad let her know so they can take her right away. My mom had been told not to drink or eat, she did not have an IV so she said I don't have to pee, I actually feel dehydrated, the nurse did an assessment and gave her two glasses of water, lowered her table, cleaned the table (removed the bowl which belonged to patient that was beside my mom at one time and was moved to isolation!!! That bowl he was vomiting and spitting and coughing in was left on the table they put my moms jacket on!!!!!). Then the nurse got her a blanket and reassured her she will come check so she didn't have to get up and could try to sleep until the test. My mother did what she was told, she was over medicated and left VULNERABLE, in the open with nothing to cover up, nothing to wipe her tears, treated like a criminal , and then mocked for asking what she's supposed to do, then ignored and mocked even more by a NURSE, left confined in a position she wasn't able to get up from and beside a table full of someone else disgusting germs. That is neglect! That is abuse! That is sickening to see and watch and try keeping your cool when you are watching these two adults talk about your suffering mother. This is not care, this is a disgrace. This saddens and hurts my heart to the core. These people had time to mock my mother when it would have taken 2 minutes less time to simply bring her a blanket, tell her she needs a test and they will come get her when it's ready, and here is some water. If I heard one more staff say they are busy right now then go take 2 minutes complaining about how everyone keeps asking them I was going to loose it. Instead I called patient services who was kind, took notes, and I pray to god has the ability to really address these actions and at the very least try to make a change. And maybe contact infection control too YUK!
Submitted Jan. 13, 2017 | flag
THIS HOSPITAL AND THE STAFF ARE ABSOLUTE GARBAGE. Worse than a 3rd world country hospital. The staff is emotionally and verbally abusive, they neglect care regardless if you're admitted or not. My sister who has Type 1 diabetes and gastroparesis has gone into DKA only ONCE out of her 21 years of having diabetes, while in our care. Adding to that the only reason this occured was due to becoming insulin resistant. She has been admitted to RVH in and out for about a year and has gone into DKA 4 TIMES while in their care. She was given medication she was allergic to where she experienced a seizure lasting 5 minutes; she was not given her insulin ALL day on several occasions where she then went into DKA; she is starving to death due to the gastroperises and the doctors have refused to put in a j-tube to provide her nutrients; she picked up a minimum of 5 UTI's as well as c difficile, due to the nurses lack of hygiene, the list is endless. The nurses are extremely incompetent and as a nursing student I will NEVER work at this hospital, even if it means being unemployed. The treatment they show their patients is absolutely disgusting and a disgrace to the nursing community. The doctors and specialists are even worse. They do not understand medication and what can or cannot be used together and what their side effects are. The nurses in the cardiac, respiratory, cancer/palliative, and emergency are THE most incompetent individuals I have ever interacted with. The care recieved in ICU is the type of care that all the nurses should adopt but unfortunatly the staff they have hired lack the competence and compassion required to be a succesful nurse. They are refusing to give my sister proper treatment because they claim my family is "bullying" them. Did you not learn in nursing or med school that if you neglect care it is against protocol? Now ask yourselves why you feel "bullied". If I had the time to list the number of incidences that you have neglected and abused my sister I would share them to the world. Instead my family and I will be filing a law suit against the staff and the hospital and their will be repurcussions to your inability to provide proper care or any type of care for that matter. You people make me feel ashamed to say I am in the health-care field. Until proper management and staff are hired at this hospital nothing will ever improve. And unfortunatly, the competent and compassionate nurses that go into the field to ACTUALLY HELP PEOPLE will never work there, because working their is an embaressment. If you are looking for a legitmate hospital, not one that is just asthetically pleasing, go to Soldiers or really any other hospital for that matter. Good luck to anyone that may be ill that is currently at that hospital. I am not a very religious person, but for that I'll pray for you.
Submitted Nov. 24, 2016 | flag
The wait time in this hospital is ridiculous, you see more drs and nurses standing in the halls talking then doing their actual work.
I'm pretty sure the whole point of a waiting room is so that you don't have to wait another 2 hours in the exam room for your dr.
The nurses here especially have very bad attitude I asked a nurse for tissue and because I wasn't admitted to the acute side she waved her hand at me and turned away, great service !!!!
Submitted Nov. 21, 2016 | flag
When will the administration seriously deal with the emergency triage and wait times. The hospital was rated as a C on the CBC and in my opinion is on its way to a B. Why is there no improvement. As a regional Hospital we all deserve much better service. When I need the RVH emerg the wait gets longer, never shorter. On my last visit no one was in the waiting room, nurses chatting about their breaks and 4 hours later I left. We have supported this hospital financially it is time for our emergency department to support those that pay them! The service is not what is expected and disappointment in service is becoming the norm.
Submitted Nov. 9, 2016 | flag
Just had surgery and I explained my previous reaction to anesthesia. Three nurses in post op (who were all extremely nice I must say) stated they have never heard that before. Google says it's very common. Anyways they said not to worry it's fine. Then they sent me home without ensuring it wouldn't happen. Only to have to go back to emergency a few hours later. ER nurse and doctor both stated my issue is common and is shocked I was sent home. What would have taken the post op nurses ten minutes to complete cost me hours and an extreme amount of pain. They should have listened to me in the first place. We trust that they are the experts and not just want to rush us home.
Submitted Nov. 8, 2016 | flag
I heard that RVH had the worst wait times in Ontario. I was in sever pain for the entire weekend but decided to strategically wait it out until Monday morning before going in. I was not prepared to sit in a chair for 6 hours before being moved to a room for another 3 hours. which generally happens on a weekend. I arrived at 8:30 am. I missed the sign that stated "wait behind the line" and was greeted by a very rude person who made sure I realized I missed that sign. She took me anyway, but made sure I felt bad about not reading the sign and then she became nicer as I explained my illness. I was hunched over in pain and wasn't looking for signs. I must say, after that initial greeting, everything else went amazing. This was the fastest visit I have ever had in emerg. The doctor visited me quickly, made a decision quickly and they put me on medication to relieve my pain right away. I was there from 8:30 - 1:30 and left with an official diagnosis that I can now take back to my GP and deal with. The nurses were pleasant and kind and the doctor was knowlegeable and kind. I can't say anything bad about my visit. Even my initial moment with the check in lady couldn't spoil the wonderful service I received in emergency. If you need to go to emergency, you should ask yourself if it's on a weekend, do you want to sit on a chair for 6 hours waiting or can you suck it up until the next day. Weekend visits generally are full of people who don't really need emerg. They just go because they have the time. People will make a DR. appointment on a weekday if their doctor is available. That is the problem with wait times. However having said that, I do think the ladies at the front could be better at prioritizing the patients. I needed a CT scan so seeing my Doctor would not be an option as he would have sent me to the hospital anyway. If people would stop going to emergency when they are not in a life threatening situation, or truly ill to the point of not knowing what to do, our emergency rooms would be in much better shape.
Submitted Nov. 1, 2016 | flag
RVH needs to let go of the nurses they are so rude and a lot of racist in there. i can't believe what i went through when i was admitted just because my blood touched a particular nurse when she was trying to fix my IV she asked me if i have HIV Aids because am black i was shocked and was in so much pain at the time. The waiting time to see a doctor in that emergency area is terrible, i was crying almost dying they passed me, no sorry or care from any one saying i have to wait like everyone else.
Just because i don't want to take a medication that could possibly harm my body after doing a research on it the doctors and nurses became very rude to me saying all sort of in human things. RVH is the worst hospital to get treated because they make you think about your life like you have no hope of surviving a crises.
That cancer palliative department area there are a lot of nurses who are suppose to be cleaners because they are not fit to be nurses at all.
Submitted Oct. 12, 2016 | flag
I had a baby at RVH on Christmas Day. Was forced to be induced Christmas morning, which caused a bunch of other issues... My private room postpartum and my nurses postpartum were horrible. They didn't change my bedding or provide extra hospital gowns. One nurse on Boxing Day was extremely rude to me, meanwhile my baby was in the NICU and I didn't need that extra stress. I also feel like my child was held hostage in the NICU because he was only supposed to be in there for 48 hours which some how turned into 4 days? I get that it was the holidays but this was unacceptable. There should be a Paediatrician available at all times to discharge patients.
Submitted Oct. 11, 2016 | flag
In the emergency room with my sister who has been sick for a number of days. She passed out in the hospital and was given an IV. People are strolling in to the rooms and my sister can't even walk. She has pain throughout her entire body, her face is green and she looks worse than everyone here.. most of whom are chatting away. They keep telling us they don't know how long the wait is and that she doesn't have priority. I informed one nurse that she is feeling worse and she went right back to chatting with her friends. This is supposed to be a good health care system.. the least the nurses could do is treat people with respect. These are lives at danger.. they may be desensitized to it, but we're not. My sister is barely holding on, crying and almost going to pass out again.
Submitted Aug. 31, 2016 | flag
I walkyd into triage with dizziness,confusion, and a high BP. I am a young healthy female in my thirties. was brought in immediately from triage. I was thinking I was going to get looked at quickly. instead I was brought to a room and no one even peaked a head in the doorway for over three hours. when the Dr finally did come in he stayed at the doorway and told me to follow up with my family doctor and gave me an referral for a CT. the nurse said I should have the CT vefore being discharged but he said I was ok to leave. I was still dizzy and not myself and he didn't even recheck me at all. when I saw a specialist a month later for what was diagnosed as menieres disease he was so upset that I was dismissed this way that he said he was putting in a complaint about the care at RVH.
Submitted Aug. 17, 2016 | flag
Top Doctors in Barrie, ON
Find a Doctor by Specialty
#1 of 679
#2 of 679
#3 of 679
#4 of 679
#5 of 679