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Royal Victoria Hospital

Royal Victoria Hospital

Hospital
82 reviews

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Ratings for Royal Victoria Hospital

4
Cleanliness
4
Facilities
5
Services
5
Value

I was in for hip replacement In late April at RVH.. The process was finely tuned from the check in to waking up in my room. The nurseing staff were very professional & approachable & provided excellent care. The Floor Manager Leanne Weeks ensured everything ran smooth & took personnel interest not only of the patient but the families. Very impressed with Nursing & cleaning staff during my stay. Releas procedure went very smoothly.

Submitted May 24, 2017 | flag

2
Cleanliness
3
Facilities
3
Services
2
Value

My wife was miss diagnosed the ER doctor didn't examine her .said it could be hormones. It was cancer. All he had to do was look.

Submitted May 19, 2017 | flag

3
Cleanliness
2
Facilities
2
Services
2
Value

My son had nail from a nail gun ,that was not working properly go into the palm of his hand. We call an ambulance, since I tried to get him there myself, but he kept passing out, from the pain. Coming in an ambulance does not get you in any faster in some cases. He was brought up to the floor, & sat beside him, No body came , can you guess how much pain he was in, well the nurses were so busy at the desk, talking about their social life. I finally went out & said my son is in great pain, & he keeps passing out, you would think I was in the wrong , asking about how soon someone would come. Finally he got a needle for the pain, only a bit better. Then I went out for a few minutes & when I came back he was not there. I asked them, where did he go, & was given the answer to x-ray, to see if the nail was pressing against something. I went to find him, was angry when I found out in the hall, waiting an x-ray person to come get him. He was in a wheel chair, by himself, & he had passed out again & was falling out of the chair. By this time , I had, had enough, went to find the nurse, & said who in their right mind would leave a person in a wheel chair in the hall,by himself, & was falling out of the wheel chair.I sure gave them a piece of mind, saying how dare they leave him by himself, when he kept passing out. On that floor , it seemed that how dare, I ask someone to give him something for the pain at least. Who knows , if I was not there, what would have happened, & if he had fallen out of the wheel chair & hit his head, there would sure be some action on my part. It is only common sence.

Submitted May 10, 2017 | flag

4
Cleanliness
5
Facilities
4
Services
3
Value

good experience every time. nice, clean facilities. courteous and professional staff.
parking is too expensive.

Submitted May 9, 2017 | flag

3
Cleanliness
3
Facilities
3
Services
2
Value

Long waiting time, For blood test around 30 minuts

Submitted April 28, 2017 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

When i got a call saying my sister in law had sudden kidney pain i knew i was in for a long night. How did i know? Because we had to go to RVH and the useless staff are only capable of assuming patients are over reacting. This girl i had to carry into emerg was shaking and crying from the pain. Shes had this issue before. Its a persisting problem and shes currently seeing specialists to try to figure out the root cause. So we knew that she needed an anti inflamatory and an antibiotic. Nurses and doctors were rude flippant and disregarding of her condition. After several hours we finally saw a doctor and he said the urine tests he got back showed zero signs of infection. So clearly this was "just a muscle spasm". So i asked him if this was just a spasm why would it hurt when she pees? He looked angry and proclaimed that we never said that. She told him when he asked when he first entered the room. We told the two other nurses we spoke to during our time there. How could he possibly be saying this to me? Because he doesnt listen and doesnt care. He spent a few minutes poking her extremely sensitive back side asking her to signal when it hurt. He disnt stop after she said it all hurts and still persisted after the tears rolled down her face. I again had to notify him of his error. I told him to stop she said it all hurts. And he once more told me she didnt say anything. Dude im IN THE ROOM seeing all the same things you are. How the heck is a doctor whos entire job revolves around attention to detail and diagnoses' missing all this? The staff at RVH is simply useless. Incompetent at best. Im sure there are good and bad nights at any hospital but the bad should never reach this kind of level. There was garbage and used medical gear laying around on the floor in the waiting rooms. The hospital temp is just rediculously cold and the staff seemingly get off on trying to insult your intelligence. Changes need to be made.

Submitted April 24, 2017 | flag

3
Cleanliness
1
Facilities
1
Services
1
Value

Egregious incompetence. My mother waited in emerge for a bed for two days, during which time they forgot to feed her unless she whined about hunger; had her family disconnect and reconnect her to her oxygen and monitors to take her to the public washroom because they couldn't be bothered to do it/give her a commode/give her a diaper or something. They made huge meD errors that they DID NOT inform her or any of us about until several days later when we expressed concern over weird symptoms she was experiencing at which point they told us that they had QUADRUPLE dosed her with steroids that she didn't need at all on day one and then DOUBLE dosed her on them again on day two. Apparently they gave her steroid because shes allergic to the dye for catscans, except she's NOT allergic to the dye or to shellfish or anything related. They HID their med error (which is against the law), until we asked about her symptoms. When I went to pick her up on her last day there, they had lost all her clothes, including her winter coat. I had to take her out of the hospital in nothing but a hospital gown and bathrobe during a goddamned snowstorm.
And that's just ONE stay. Don't even get me started on when my dad or my uncle had to be brought there by ambulance.
We've now learned that Barrie residents all agree that if you can avoid taking an ambulance, just drive to Alliston or Newmarket because RVH is staffed with the most incompetent nurses in Ontario. Maybe in all of Canada.

Submitted April 8, 2017 | flag

4
Cleanliness
2
Facilities
1
Services
1
Value

I have been to the emergency twice for the same issue and should go back to a hospital but it is such a waste of time for no results. First time there they thought I had appendicitis and the doctor was great even though wait was sooo long. However when the tests came back that it wasn't he dismissed me without trying to figure out what the extreme pain was coming from. He said go to family doctor. Second time the doctor was horrible. She didn't do any tests and was focused in the fact that I didn't have a fever. I explained I have a low body temp normally but she didn't care. Told me I had a virus and not to come back to hospital. I have never heard of a virus causing abdominal pain. Now three weeks of intense pain and no idea what to do. Afraid to go back to hospital. But also afraid not too.

Submitted April 8, 2017 | flag

3
Cleanliness
3
Facilities
3
Services
3
Value

I sat in Emerg sub acute from 1130pm-1pm the next day. The doctor that did my initial consult didnt close the door and liften up my shirt to do an exam and never introduced himself. After the exam, which led me to tears because it was so uncomfortable, I was told he was going to get me something for pain. I sat in the hallway in pain until 3am until the nurse finally brought me something for pain after asking an hour earlier for Tylenol and the clerk snapped back, "you'll get it sooner if you stop interrupting, you know every time we get interrupted it takes longer to get to you. At 530 am I saw the doctor again and was told I needed an ultrasound il 8am and and they could't get me in until 930 am. I was never offered a bed or a lunge chair, just a tiny plastic chair to sleep in. After my ultrasound it was noted that I had appendicitis and after that I was quickly swept into surgery, everyone in the OR and pre/post out were excellent I must say and Dr.Sharma was really great. My first nurse on the floor was great and then after that my night and day nurse weren't so great. I was for pain meds and had to wait, had to ask for warm blankets to atleast help soothe the pain. I wasnt assess in the morning just had a set of vitals done. Dressings were not inspected by the nurse and she never assessed bowel sounds. Overall the surgical team was great, Emerg is understaffed and the floor nurses are miserable, I myself am a nurse and I hold other nurses to a high level of empathy, compassion and caring, most of which I felt were lacking. Next time I'll drive out of my way to go to the hospital I actually work at. 12+ hours in emerg is not fair especially with appendicitis and not having much given to treat that.

Submitted April 7, 2017 | flag

3
Cleanliness
2
Facilities
2
Services
2
Value

You need to be sharp and on the ball with this hospital at all times, especially in the ER. I have unfortunately had two ER visit emergencies. The first time, I was released when I should not of been and lost consciousness at home, only to return to be told I was in the midst of having blood clots in my lungs. I should of never been released from the symptoms that were presented the first time in the ER and they knew that. Second time, I sat in an ER room after being brought in via ambulance for chest pain/rapid heart rate. I sat there after the EMT's who were excellent and diligent, who were more concerned about my heart then I found the ER doc to be after all was said and nothing done, checked me in for over an hour if not longer to wait for an ER doctor - in mid afternoon, non busy, with only myself and another person on the floor at that time. I figured I couldn't be dying or having a heart attack if no one was moving to check me out that quickly after the EMTs left right!?! The ER nurses were huddled around the their front desk lingering and talking since it wasn't busy. Twice I was checked on, barely a peek in the room. My finger pulse monitor came off, I left it off because I wanted to see how long it would take for
someone to check on me as the alert on the monitor beeped on and on...I gave up at 7 minutes and put it back on myself. I was brought in for cardiac reasons, 7 minutes, monitor beeping, no one came in to check. What if I was elderly, or had lost consciousness sitting there - nothing would of happened. Make sure you are heard, seen and the information is correct at all times. Ask questions, repeat back to them what they are telling you. Don't assume things are correct just because you are in a medical facility/medical personnel when it comes to getting proper medical attention and information. Disappointed that is seems to now be the norm with Ontario hospital ER's.

Submitted March 30, 2017 | flag


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