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Royal Victoria Hospital

Royal Victoria Hospital

Hospital
56 reviews

Rate Royal Victoria Hospital

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Ratings for Royal Victoria Hospital

5
Cleanliness
5
Facilities
1
Services
1
Value

In the emergency room with my sister who has been sick for a number of days. She passed out in the hospital and was given an IV. People are strolling in to the rooms and my sister can't even walk. She has pain throughout her entire body, her face is green and she looks worse than everyone here.. most of whom are chatting away. They keep telling us they don't know how long the wait is and that she doesn't have priority. I informed one nurse that she is feeling worse and she went right back to chatting with her friends. This is supposed to be a good health care system.. the least the nurses could do is treat people with respect. These are lives at danger.. they may be desensitized to it, but we're not. My sister is barely holding on, crying and almost going to pass out again.

Submitted Aug. 31, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

I walkyd into triage with dizziness,confusion, and a high BP. I am a young healthy female in my thirties. was brought in immediately from triage. I was thinking I was going to get looked at quickly. instead I was brought to a room and no one even peaked a head in the doorway for over three hours. when the Dr finally did come in he stayed at the doorway and told me to follow up with my family doctor and gave me an referral for a CT. the nurse said I should have the CT vefore being discharged but he said I was ok to leave. I was still dizzy and not myself and he didn't even recheck me at all. when I saw a specialist a month later for what was diagnosed as menieres disease he was so upset that I was dismissed this way that he said he was putting in a complaint about the care at RVH.

Submitted Aug. 17, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Normally I don't post bad reviews but this IS a hosp. And for that reason, changes need to be made! Was there on the wkd with my SIL for possible poisoning. Was extremely surprised by the stand only section for triage. (Ex: pls wait to be seated like a restaurant) Triage nurses where very unpleasant. I understand your tired, you deal with a lot but some ppl come in there very sick, hurt or even very scared! The nurse we saw did not believe my SIL could have been drugged at the bar, said she's never seen it happen in her life and repeatedly asked if she did drugs after being told we where mothers out for dinner and drinks and my sister in law was hallucinating and convulsing. Never touched a drug in her life, then proceeded to talk to us like children and maybe we just drank to fast??? Seriously!!! DR was very nice, still didn't seem to want to engage in the "picture we where painting" but was much polite about it. After blood work came back both where shocked to find her blood alcohol very low (not drunk) and electrolytes ect. Normal (not dehydrated) and symptoms fit that of apparent Ketamine!!! RVH please take note that not everyone engages in those types of life styles (we certainly didn't fit the bill either) and you should not assume that symptoms like that are self induced. She was very scared about what was happening to her and you could have tried to listen not assume!

Submitted Aug. 14, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Horrible experience. Was referred by an optometrist after a routine eye exam showed a mass on my brain, and the optometrist wanted a CT and MRI same day as she was very concerned.
Referral faxed to RVH and they were expected my arrival.
Triage to acute.
Nurse was very rude, stating I was fine and saying we were wasting their time. Doctor was the same way. Flashed a light in my eye and told me I was fine, and that the optometrist wasn't an actual doctor. Was released told that there was going to be an MRI appointment and echo set up within weeks. Later that day received an automated call saying to call to schedule the MRI. When we called they said they did not receive the referral from the ER doctor and could not book until they received the referral.

NOTHING got done. How can they rule out a brain tumor/lesion without performing 1 single test....no blood work, no CT no MRI

WASTE OF TIME!

Submitted July 21, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

I went there with a kidney stone worse pain ever, 5 am the nurses were prompt to check ️️me in and to provide ️me medicine to realeve that horrible pain then they put some hot blankets , thank you

Submitted June 28, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Worst hospital I have ever had to go to. I have been to hospitals in 3rd world countries and would honestly rather go back to one of them then ever step foot in RVH again

Submitted June 27, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Was it just a nightmare or did I really just have the most horrible experience in my life at a hospital? I will not go into details because it would scare taxpayers but, wow, I really felt I was in a third world country when treated at the Royal Vic. How embarrassing for Montreal and the Canadian medical system!

Submitted May 28, 2016 | flag

2
Cleanliness
2
Facilities
2
Services
2
Value

I felt deceived and manipulated when the doctors kept saying 'He has a blood infection' when I asked if my husband had Sepsis. I have no idea why they kept avoiding using the correct medical term. Eventually a worker read the diagnosis directly from his chart and my husband was septic like I suspected. I felt betrayed and lied to. A person should not have to go through that to get the truth. We aren't idiots - stop using baby talk and treat us with respect.

As for not being allowed to smoke in your own car - I don't smoke - but my late husbands friend did. He was smoking in his car because he was crying over my husbands terminal cancer and needed a moment alone before he came to say goodbye - then he got a knock on his window and was threatened like a criminal to put it out - so when he came to say goodbye he was rattled and not calm. I think the hospital can spend good money elsewhere. Cigarette smoking is not illegal - no one is committing an offence and frankly, if my husbands friend had not been a frail old man himself - the security guard might have had a fight on his hands. Why provoke people when it is not necessary? How about using that money to keep the ER floors clean instead? More than a few times I have seen garbage on them.

I have rated the facilities as terrible because when we were there the visitor parking was very far from the entrance which was very far from the hospital rooms - all my husbands elderly friends were exhausted by the time they got to the room. Can you please not think of how the parking affects seniors who have mobility issues? Why can't the parking be by the hospital rooms like it used to be?

Submitted May 19, 2016 | flag

1
Cleanliness
4
Facilities
3
Services
1
Value

RVH should send a silent shopper to Southlake for a comparison in Emergency Departments. There is no comparison. Although RVH has great doctors, it ends there. During the day, during the week things are happening. After hours and on weekends, consider the 30 minute drive to Southlake. If you smoke definitely take the drive to Southlake where they don't judge you can are certainly more professional a have adequate staff. I get it that no one wants to work weekends. I would
rather pay to see a doctor, rather than wait 6 plus hours to see a doctor that is stressed out a totally over worked. I suggest that RVH considers hiring some staff that wants to work nights and weekends. Lastly the emergency rooms are filthy! If I was a Doctor I would be embarassed to say that I worked there! Perhaps they should consider having th rooms cleaned every month or so!

Submitted April 23, 2016 | flag

3
Cleanliness
1
Facilities
4
Services
2
Value

The javex is destroying the place it all looks 40 years old and the sinks look dull stop using the javex

Submitted April 15, 2016 | flag


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