Rate Surrey Memorial Hospital
Ratings for Surrey Memorial Hospital
I've been to peds emerg 3 times in the last 3 months with my daughter. All visits related. I went last night, Sept 25th (we were there from 11:30om-1am - the shortest we had ever been there for - typical wait time is 5-6 HOURS) The ER Dr on literally laughed when I told him why we were there and proceeded to insinuate that I was making this visit out to be "urgent" when (in his opinion) it wasn't urgent. He never once asked me about my daughters history with this issue, he basically told me that he would not be expediting my daughters referral to an ENT and that I should take her home, give her Advil and Gatorade. The nurses weren't much better. Only one RN out of a group of 5 standing around at the nurses station bothered to treat me like a human being, come out of the mnursing station and talk with me, provide advice and give suggestions about the ENT and what some options were.
I WORK FOR FRASER HEALTH
ITS A DISGRACE
I work in the same floor at Central City as Michael Marchbank and I will personally be delivering him a letter about his incident.
Oh, and raping patients with PAID PARKING is an additional disgrace! Here's a thought, follow Delta's lead in saying "No!" to paid park at hospitals.
Submitted Sept. 27, 2015 | flag
Worst wait time ever been here 6hrs still waiting in emer!!!!!! Wtf long weekend and one doctor onsite what a joke raises taxes!!!!!!!
Submitted Aug. 1, 2015 | flag
Horrible in every way! Drug attics off the street wander the halls, begging for smokes and drug dealers outside the doors selling drugs to people walking in and out. Security ignored all the scrappy so wondering in and out. Poor care. nurse did not care one bit. Extremely dirty. I was in for a bowel removal and checked myself out "ama" and still felt I was better off than in there. Ended up with an infection on the bowel from the OR room. I would NEVER GO BACK to this hosier all again.
Submitted July 20, 2015 | flag
Terrible hospital! Been there twice in the past six months and I will never go there again after this second time. First time, I went for a chronic migraine. Was there for 8 hours. Took 6 hours before I even saw a doctor! All they gave me was a muscle relaxant and it did not help. Nurse was rude when I tried to tell her that these chronic headaches/migraines had been going on for about a year, she replied with "I don't care about your history. I just want to know what the problem is today". Also, they are SO disorganized there. They asked me to do a urine sample 3 times because they kept "losing them". Such a waste of a day. Second time I was there (just recently), I waited to see a doctor for about only 2 hours this time for something depression related (I am still getting the chronic headaches along which have resulted in me getting really depressed because of how bad it's affecting me physically). He couldn't have even spent 5 minutes with me and basically told me that all my problems are non-existent and are all in my head. Nice. Why is he even allowed to be an emergency doctor in the psychiatric field? He obviously does not know anything about how to talk to patients with mental illness. It's gross! He's just another podunk doctor that doesn't know what he's talking about! I can't remember his name. Otherwise, I would have put it down here.
Do not go to this hospital. It's even messier than it was before the renovated and added the new emergency wing.
Submitted May 23, 2015 | flag
Took my father in law into emergency. He had to stay over night in the overflow section as no emerg beds available. Disgraceful!
Staff were excellent, care was good. Frequent flyers such as subtance users, drugs and thugs get fast tracked because of lack of foresight and management in the triage. There needs to be a separate section for the people that are constantly using the system due to drugs and other related issues. We pay over 200k yes 200K in taxes as a family of 2 and get bottom of the barreltriage. I can sadly say that SMH is well on its way to 3rd world public hospital status. The nurses and doctors and paramedics are amazing and doing an amazing job under horrific social demographic curcumstamces. The system must be fixed. Respectable citizens should not have to be subjected to a care facility that feels like a detention centre. We are not a socialist economy or a communistic society. Lets get what we rightly deserve and ensure there is a separate system of triage for the drugs and thugs and any bleeding hearts who disagree can vote with their feet and chose to be treated at these centres. The true picture on the state of the system and the chronic users will surely be revealed when there is transparency. Surrey is building more homes with record breaking permits for building high density condos and SMH has no room to accommodate current demand. Why are the extra millions of $$$ from building permits not going directly to build a centre to help the thugs and drug users get treatment so that the rest of the community can have a respectable place to get quality care in a non demeaning atmosphere.
Submitted May 6, 2015 | flag
Horrible hospital. Nurses treat you like animals. It's a great hospital for people from India, for a chunk of their staff are from there. One even referred me to a surgeon who failed my surgery. All the times I've gone to the emergency it's been horrible experience. You wait for so long and your flushed out the door.
Submitted April 22, 2015 | flag
This hospital has gotta be housing the worst doctors on planet earth. Why should breast cancer patients wait 3/5months to be told it's too late to start fertility treatments. Had everyone not kept saying that's what you'll discuss with the oncologist, it wouldn't have been too late cause the system only lets you see oncologist a week before chemo!!! These are the most incompetent doctors I've ever met. Organization is non existent. Why should an oncologist be the last a cancer patient sees. It makes no sense. How many new lives have you stolen from women who would otherwise have had babies of their own. No one takes ownership for anything. There isn't communication between the doctors, tests are repeated numerous times. This is a hefty cost to tax payers. Those off campus doc offices host some of the worst medical assistants I've ever met. Girl, you're not a nurse nor are you the doctor I've called for a doc, don't answer questions you aren't educated enough to stomach. I'm so frustrated with these doctors, medical assistants, technologists who notice abnormalities but choose not to make it "their problem"! I'm sick and tired of the insensitivity, lack of compassion and most of all lack of using asceptic techniques. Doc wash your hands before you touch me and put on those blip nitrile gloves, lady don't handle the condom with your hands then insert the probe in my vajayjay (real word not allowed, for goodness sake we're rating a hospital, c'mon now!!!) for an ultra sound. I hate this universal health care blip. Lack of competition between doctors breeds Surrey Memorial Hospital...The Fraser Health Care system....thus a lack of drive, a lack of ownership, a lack of enthusiasm, lazy freaking doctors....customer service lacking. WTF! I'm already dead. Not because my condition is serious but because it's being handled by a chaotic people and system.
Submitted April 14, 2015 | flag
Have to babysit everyone in here or they will accidentally kill you. Not even joking.
Submitted March 25, 2015 | flag
wow so whare do i start this is a brand new hostpital with the same staff same care level as its always had and its not b.s. stigma its truth this is the very worst hostpital in canada bar none if you want to be a unwhiting victim its the place to go when injured brand new ER trauma unit manned by inturn inexperiensed junior doctors no senior drs on duty no cardiologist on duty or at least he can show up after your family member is dead to ultrasound and find out that they have just killed your family member from a fatal medical mistake the r.n. nurseing staff is better than the doctors and their frustration very self evident how. dos someone go from haveing trouble breathing all morning to being dead 2 seconds after they have layed their hands on your family member then well i will tell you how bad medical technique and a hit or miss who gives a hoot additude especially with elderly patients the perfect real practise tools to teach these monkeys they have working there the blind teaching the deaf if your really really lucky your family member may survive if not oh well sorry for your loss the fact is frazer health just like all the rest of the saposed bc health authoritys couldent organize a bowl movment. rely on cost cutting bonus getting icbc type administraitors that will and do all the time lie and cover up medical incompetence and mistakes all the time in order to prevent law suits. fact is if it were not for benifactors like uncle jimmy pattison and other rich familys here we would have third world facilitys been to a govt run hospital cafeteria all farmed out garbage to go no better then the spooge surved up at mickey d,s all laundry shipped to calgary then shipped back rather than pay good bc people to do the work here and then they wonder why the bumper crop of endless staphylococci infections had a young carpet layer woman i new cut her hand fairly bad she got surgery then transferred to SMH she was dead in a week after she was 28 years old the reality here is the people in bc have realized the govt in power here is bad crooked gordon cambell chased out of the country he lied about all the things he was to get rid of in his election platform then ousted buy his own party because they found out he was really working for dennis brown and the torys then given a ambassadorship to england because every body here wanted to linch him the only premier that had to be escorted by the rcmp all the time . paid the legal bills for the crooks he had working for him bc rail senior staff paid to do nothing for years yea no trains remember yea and sold of for pennys on the dollar fast cats to washington state we have been completely sold out how about a nine billion dollar bridge legalized extortion trans stink the only unelected body that can render levys what. they will never recieve another donated dime from my family why flog a dead horse the bc govt is a joke and so are the a holes running it time for a different system no partys just candidates all being made acountable for the laws and things they do and hey uncle jim you want to really do something for the people of bc help organize a independent election system free of party agendas union gravey trains and crookerie this place is truly out of control what a shame
Submitted Feb. 4, 2015 | flag
Waited 5 hours in emergency when it was empty, all they did in that 5 hours is ask for my name. Ended up leaving with no help. Rather get better or die on my own than wait all day for sht service.
Submitted Dec. 29, 2014 | flag
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