Rate Surrey Memorial Hospital
Ratings for Surrey Memorial Hospital
Checked in with "check in clerk" at Pediatric emergency at 2:45 pm. Was told to wait for triage nurse. We waited. One patient ahead. 3:00 pm. No one ahead. Still waiting. Triage nurse and check in clerk chatting and laughing while we wait. At 3:10 we ask what the wait time was and was then told that there was no wait time. We then were checked in. If we had not initiated, we could have waited indefinitely. No sense that the nurse or clerk had any real concern about waiting patients.
Submitted Feb. 9, 2017 | flag
A very poor excuse for a hospital . Getting help and treatment is a gamble . There is around 85percent you won't get help till you come back a few times . Doctors are rushed and do as little as they have to . They need video cameras everywhere for patients safety and the staff should have to be held accountable for these treatments . Bottom line if you can't be a good hospital don't try to be a hospital at all .
Submitted Jan. 20, 2017 | flag
I was in emergency 1st time this morning. Nurses were very nice, Dr. Travis was very kind. I received excellent care. I am glad to have Surrey memorial close to my home.
Submitted Jan. 20, 2017 | flag
The meals and cleanliness are lacking but the doctors and nurses do the best they can.
Submitted Jan. 9, 2017 | flag
One particular nurse was so rude to myself and other patients. I waited for 4 days to get surgery and couldn't have anything to eat or drink in the meantime. I was supposed to get in the first night with a woman surgeon who was very nice and attentive and explained the process. Then last minute had someone else do my surgery that never explained anything to me. I didn't know who was performing the surgery until I kept asking every person that came over to me if they are the surgeon. There are some nurses that are nice but the whole process was a disaster. Funny thing, I was warned a week ago if I ever had to go to a hospital for any reason, avoid Surrey Memorial.
Submitted Dec. 22, 2016 | flag
Had cause to be picked up by an ambulance in Surrey recently. They were going in the wrong direction, and I asked where we were going. "Royal Colombian" the EMT said. "Isn't Surrey Memorial closer?" I asked. "You don't want to go to Surrey, trust me." the EMT replied. Yikes.
Submitted Nov. 23, 2016 | flag
Have been to this hospital's ER 3-4 times over the past 2 years. Nurses are RUDE and waste time talking about their personal life or patients private health issues. Doctors stand in the hallway killing time and creating long wait times. When they do see a patient they send you for all the unnecessary tests possible then will address the actual problem HOURS later or not at all. Doctors and nurses don't care about patients or taxpayers other than how much money they can bilk us out of. For every good staff member there are a dozen losers. Billions of dollars are wasted on purpose by doctors in ER for unnecessary tests and as a result they create a 5-6 hour minimum wait in ER everyday. If you question them they get snotty,outright rude and make you wait even longer. They treat you like dirt while not treating you for your health issue then whine how hard they work,how much they have to put up with from patients,how under paid they are and how they should be treated better. I say practice what you preach,practice medicine because that's what we pay you to do or go get a job in the private sector where you will be worked like a dog for minimum wage,part time,no benefits and where you will be fired when you slack off or make mistake after mistake. The staff in this hospital are the problem plain and simple !
Submitted Nov. 10, 2016 | flag
Went in with a Kidney stone. Staff where excellent and got me seen asap.
Submitted Sept. 6, 2016 | flag
Smh is a great place the staff give the best they can with $ and staff curs. The cleaning staff is an outside agency and they leave much to be desired.
The food is made off site and shipped into hospital it is gross
The laundry is shipped out to be cleaned and infection rate is high
Submitted Aug. 31, 2016 | flag
went to the Pedictric Unit at SMH today (second doctor ive seen to fix my toddler today) and waited over an hour. Once the doctor came in (who was an asian male) he did an observation of my sons body and was very rough so my son was crying. He sat down,crossed his legs and said, mom you need to calm your child or I will not see him and walked out. I calmed down my son and waited again for another 15 minutes and a nurse came in and asked why my chart is hanging there and asked wheres the doctor. I told her what happened and she said that shouldnt happen and that shes sorry and went to look for him. I waited another 10 minutes, nothing. So i left and told them they should understand children better and shouldnt work in a pediactric unit if they cant help.
Submitted Aug. 30, 2016 | flag
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