Facebook Pixel
Royal Alexandra Hospital

Royal Alexandra Hospital

Hospital
37 reviews

Rate Royal Alexandra Hospital

Cleanliness
Facilities
Services
Value

Success! Your rating has been saved.

Sorry, we are unable to post this rating. You can only rate a Facility once and our system detected a rating for this Facility from your IP already.

Ratings for Royal Alexandra Hospital

1
Cleanliness
1
Facilities
1
Services
1
Value

Rude er Doctor didn't listen to word I had to say sent me out the door feeling. Like death

Submitted Sept. 21, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

The last sentence in my rating below should read:
I have discharged myself and was told a bunch of lies about how I am not going to make it over next hour if disconnected from IV

Submitted Aug. 20, 2016 | flag

3
Cleanliness
2
Facilities
1
Services
1
Value

Rude nurses. They treat everyone like scam. I guess their clientele is for the most part homeless downtown population that let's them get away with that.
Of the three doctors that attended on separate occasions, one gave me condolences because of my imminent death, the other was joking around and bragging about who he knows at U of A hospital. At the same time belittling the other two doctors as not knowing what they do. The third one was really good. Informative and to the point. I didn't sleep one night because of the pain that brought me to the hospital, and they knowingly placed me in semi-private room with a patient that was screaming whole night without any response from staff. I have discharged myself and told a bunch of lies about how I am not going to make it over next hour if disconnected from IV. NIGHTMARE.

Submitted Aug. 20, 2016 | flag

3
Cleanliness
3
Facilities
4
Services
4
Value

The hospital is old and comes off as such, but it's not the worst place to be. The patient washrooms could use a cleaning more often, but other than that it's fine. The ER staff are great for the large part, with a few bad eggs tossed in just like you'd get anywhere else. Don't let a few bad nurses colour your view of the whole hospital.

Submitted July 19, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

My mother was rushed to the Royal Alex hospital because no other hospital ER had room to take her only the Royal. Well, she spent hours in the ER to discover she had a heart murmur, and pretty much spent the night in the ER because there were no rooms available.

The next day after checking on her they noticed her temperature up and did some more tests to discover she was days from death due to a gall bladder infection and it had to be removed.

4 days later, she finally gets the surgery and that's where the problems start.

The nurses were horrible to her and didn't seem to care about her. There was one in particular who wouldn't help her when she complained that her sutures ripped and dripped liquid everywhere on her bed. When she alerted the nurse on duty, the nurse practically ripped her a new one about bothering her and told her that she had to sleep in the wet bed.

The next morning my sister complained to that nurse that my mother identified and she purposely denied such horrible behavior.

Then another nurse told my mother she had to take a shower and when she asked for help the nurse told her she had to walk by herself and she wasn't going to help her. My mother could barely walk after surgery and it took a kind stranger to help her to the shower.

Luckily my mother survived the ordeal but the nurses are pathetic overpaid bitches who should have their buts handed to them.

I would rather die at home than visit this hospital.

I hope the staff administrator reads this and realizes he/she is employing the worst staff and these so-called Nurses should all lose their licenses to work in hospitals.

Shame on you Royal Alex.

Submitted July 1, 2016 | flag

2
Cleanliness
3
Facilities
2
Services
1
Value

I had prostate surgery there in July 2011 and the medical care after the big ticket surgery was none existent. The surgeon made rounds the day after surgery and spoke to the two younger patients in the room but did not even acknowledge my existent. He stayed as far away from my bed as was possible and made no eye contact. I was never addressed by name but only as you.
I was given no opportunity to ask personal questions, no information that prepared me for discharge. I did get asked if I wanted to be discharged that day or the next. Apparently there was a Resident on the unit but he stayed clear of my room, if he existed. The next day the surgeon and an entourage of medical? students came in gathered around the younger patient's bed talked to him told he was being discharge and on the way out the door the surgeon said ' the same applies to you.' Obviously my age, being over 65, was a factor in the care provided. |I hope I never have to go back to that hospital again since I am even older now.

Submitted June 24, 2016 | flag

4
Cleanliness
4
Facilities
5
Services
5
Value

Everytime I go to the Royal Alex I am left feeling well taken care of, and really enjoy the professional staff, and doctors. I am always in the Colonoscopy section, so am really only able to speak about that area.

Submitted June 23, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

One of the bathrooms by the cafeteria was crawling with red ants all over the floor. The nurses and assisting staff were rude, unhelpful and neglectful for the most part. The staff at the desk were unfriendly. The whole place just seemed to be very disorganized and no one seemed to know what they were doing. I vomited four times on the floor and the nurse never even offered me a glass of water. The hospital was just filthy and it was more like a prison, I will never be going back to this hospital for any health care reason whatsoever in the future.

Submitted May 22, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I had two very bad experiences at this hospital. One time I had an injured toe. The doctors in Emergency were very rude. As the attending doctor stuck my toe with a needle to freeze it I was in a lot of pain. I was unable to hold that pain in so I screamed with agony. A passing doctor made a rude remark by saying he thought I was delivering a baby. The doctor that was attending to my dislocated toe said yeah it's a boy. Another bad experience involved two of their security guards physically assaulting me. This is the worst hospital that I have been to.

Submitted April 23, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Besides the place being filthy and catering to the homeless which seem to be A vacation spot for them in the emerge . The doctors that dealt with me was nothing but arrogant ( Dr. Keyes) and did not check any blood work or anything and sent me home with antibiotics as the only treatment. Clearly this doctor lacks confidence itas his only diagnosis to any problem is antibiotics ... Like any other doctor that doesn't enjoy their job with lack of confidence in their work . Go to the University of Alberta this place is a waste of your time

Submitted March 29, 2016 | flag


Sign up for our newsletter to get the latest health news and tips.