Misericordia Community Hospital

Misericordia Community Hospital

Hospital
9 reviews

Rate Misericordia Community Hospital

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Ratings for Misericordia Community Hospital

5
Cleanliness
5
Facilities
5
Services
5
Value

I've never had anything but good experiences at this hospital. The staff is incredibly kind, caring, and sympathetic.

Submitted Dec. 3, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I was driving my dad home after he was discharged from a recent surgery. On the way home, he suddenly showed typical signs of cardiac arrest; cool and clammy skin, unresponsiveness, chest pains, and dizziness. It just so happens that we were two blocks from misericordia. My boyfriend drove while I attended to him. Once we reached the Emergency room, I was surprised to only see a peace officer. I told him to get a wheelchair because my dad may be having a heart attack. At this point, I was wondering why no one would help us transport my dad from the car to the ER. There was no sense of urgency whatsoever. They eventually provided him with the necessary care but discharged him after 2-3 hours... He had a heart attack a year before and we called for ambulance. Being that we live very close to misericordia, I expected them to bring him there, instead, they transported him to a further hospital. Now I see why...

Submitted Dec. 1, 2015 | flag

5
Cleanliness
4
Facilities
2
Services
2
Value

My complaint is specifically about the Urodynamics Clinic located at the Misericordia. Back in May of 2015, I had testing done on my bladder, as I had been complaining to my doctor (Dr. Ateer) about how sneezing and/or coughing would cause my bladder to leak, and after 2+ years of this, I had had enough, so he gave me a referral.

Fast forward to MONTHS later, it's now October, and I still had not been contacted, whether it was to be by this clinic, or from my OB/GYN Dr. Shenouda, another referral through Dr. Ateer, about the results of my bladder tests! Just last week I had called to inquire, when a woman told me, 'well, they have to send us the results yet!' (not in a rude way or anything, but I think by her tone that she too was annoyed with them for failing to do so). So she said she would contact them about it and have them fax it over.

Then just yesterday, October 15th, I saw Dr. Shenouda and my results DID in fact confirm that I have stress incontinence. However, she told me that there is a 6 to 8 month waiting list, and so now I'm looking at April at the earliest next year, but I will have to see the surgeon who would perform it at his clinic downtown first, but I told her I want the surgery. Meanwhile, she gave me a prescription for Vesicare to try in the meantime to see how well they work for me. I'm scheduled to see her for a follow-up appointment in two weeks.

ALL of this needless waiting for my test results, plus finding out now that there will be months more waiting to have this surgery done at the Royal Alex was completely unnecessary and a waste of my time. I could have avoided the long waiting times, and I'm really angry at the Urodynamics Clinic for their incompetence. Until you have this, you have no idea how it affects your life, having to wear bladder protective pads, soaking through underwear at least 50% of the time, especially a cough I've had lingering from a bad cold 3 weeks ago now, and never feeling clean. It affects your sleep, I have to use a large sheet protective 'pad' like seniors use at night, and have a folded towel on my sofa 'just in case'. I don't live anywhere near the Misericordia, and as I don't drive, require taking city transit to get there.

THANKS loads, the staff at Urodynamics!! HOW is it that you somehow manage to keep your job there, while I'm unemployed?!! I have to wonder! :(

Submitted Oct. 16, 2015 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

Went in with a knee injury and after 3 hrs in waiting room, there was 2 other people in the waitng room, very quiet evening, I noticed that about 8-10 staff members were ingaged in a conversation at the front desk. My friend who had taken me in asked when I would see a dr as I was in major pain. They said that they were busy an that we would have to wait. 2 more hrs went by, an now my knee was 3 times its normal size, the pain was horrible, and still no one had move out of the waiting room. We were infoorming new patients that might be betterserved to go else where. Finally after 8.5 hrs in the waiting room, we were seen, xrays done, an then the dr came in and when he touched my knee I screamed in pain, he said there was nothing he could do if I won't let hiim touch my knee, and to come back when I was ready to act like a good patient. They put a full leg spint on me (which I advised them not to do, as I am alergic to the foam, when my friend asked for crutches as I could not bare weight on that leg at all we were told that the DR said I was fine and that I would need to walk it off. We left and went to Uof A after almost 14 hrs in emerg at Mis. only to find out I had a torn MCL that was fortunately just low enough grade to no need surgery, but I was put in a cast and on crustches for 6 weeks, then 4 months of physio, when according to my dr could have been avoided had the first DR I saw acted like a Dr and done his job.

Submitted Dec. 5, 2014 | flag

3
Cleanliness
2
Facilities
1
Services
1
Value

Arrived at 9am in the morning with a 7 year old, complete with broken arm. Although they X-ray, no one followed up until a doctor has passed us in the waiting room at 4:30 asking us what we were still doing around. from 9am, till 4:30 they would not let him drink,eat anything, or even give him anything for pain. They finally told us at 4:30 that his arm was much too broken to be treated at the Mis, and we were to go to the Stollery. No preference would be given in wait either, the whole process would have to start again. At the Stollery Emerg. we arrive at 5, he was medicated by 6 and out of surgery by 11. The Mis is a disgrace. This is one of many many stories, and I wouldn't arrive at their door step even if my life depended on it.

Submitted June 24, 2013 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

My husband waited 4.5 hours in the emergency room after getting caustic soda in his eye at work. The staff was rude and unhelful when asked how much longer the wait would be. I will never go there again no matter what.

Submitted May 27, 2013 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I am an MRSA patient which I contracted at the Mis,when you have to go thru the ER you are treated like you have leprosy. The ER staff are the rudest I have ever encountered. When I was admitted for surgery the floor staff were much more compassionate and respectful. I would not be dealing with MRSA if the hospital raised its cleanliness standards. While I was in there for 5 days after my surgery my room was not cleaned even once...How do you keep infections down?????

Submitted May 17, 2013 | flag

4
Cleanliness
2
Facilities
5
Services
5
Value

I had my first experience at this hospital last week. While not modern, more important to me was the staff, treatment and wait time. I was treated in a friendly, efficient manner from the first receptionist on through several aids and nurses until my departure. I was taken on time, treated with respect, shown patience for my questions and clearly instructed on my home care. I overheard a distraught patient treated with kindness and understanding of her fear and was impressed at how quickly she was calmed down. This facility, while aging, serves hundreds of people each day and is well signed to direct all to the appropriate area in the maze-like struture. There are washrooms readily available with everything at hand, plenty of seating for patients or waiting family members, but most importantly, is staffed by the kind of knowledgeable, caring, empathetic personel one would hope to meet in that environment. Kudos to all.

Submitted March 18, 2013

2
Cleanliness
2
Facilities
1
Services
1
Value

was seen in the emergency dept.and the nurses and the doctor were not compassionate, helpful or knowledgable. when family asked what was happening the nurses directed them to ask the patient, why would they not acknowledge the family concern or questions... probably because they were too busy talking about their overtime slips and other personel conversations. avoid this hospital if possible.

Submitted Jan. 30, 2013 | flag


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