Grey Nuns Community Hospital

Grey Nuns Community Hospital

Hospital
19 reviews

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Ratings for Grey Nuns Community Hospital

1
Cleanliness
1
Facilities
1
Services
4
Value

History (ALL at Grey Nuns)

2012 - surgery was to remove ovarian "cyst". Went in for surgery, woke up. Her resident came and said surgery was unsuccessful as there was too much scar tissue and there wasn't enough time to remove it. (Even though months prior I had given her a copy off all surgical reports from my surgeries as an infant so she could be prepared for what she was supposed to do) During surgery she cut and cauterized a small hole to drain "cyst". Never Came to check on me. Saw her 3 weeks after being discharged still in excruciating pain. Told it was all in my head and there was nothing more she or any dr could do for me. I had waited 2 years at that point, hoping I could recover.

2015 Dec- Had same surgery with a different dr. The "cyst" had grown quite large and it needed to come out. I was living day in and out at a constant 8-9 pain level taking narcotics to ease it. Dr. Chua actually read the exact same medical records I had given to previous surgeon. They spent 1hr45min removing scar tissue to finally see this "cyst". Which was actually my Fallopian tube ballooned up. Both tubes were removed and I was closed up. I slept through the night, already feeling relief . Dr chua came in the next morning to check on me. He was kind and apologetic that they could not get me in earlier. The next morning his resident who actually performed the surgery also came in, was warm and friendly, apologizing as well. ExplainHistory (ALL at Grey Nuns)

2012 - surgery was to remove ovarian "cyst". Dr (who I wish I could name) had received previous surgical history on multiple surgeries I had as an infant. Went in for surgery, woke up. Her resident came and said surgery was unsuccessful as there was too much scar tissue and there wasn't enough time to remove it. (Even though months prior I had given her a copy off all surgical reports so she could be prepared for what she was supposed to do) She cut and cauterized a small spot to drain "cyst". Never Came to check on me. Saw her 3 weeks after being discharged still in excruciating pain. Told it was in my head and there was nothing more she or any dr could do for me. I had waited 2 years at that point, hoping I could recover.

2015 Dec- Had same surgery with a different dr. The "cyst" had grown quite large and it needed to come out. I was living day in and out at a constant 8-9. Dr. Chua actually read the exact same medical records. Spent 1hr45min removing scar tissue to finally see this "cyst". Which was actually my Fallopian tube ballooned up. Both tubes were removed and I was closed up. I slept through the night, already feeling relief . Dr chua came in the next morning to check on me. He was kind and apologetic that they could not get me in earlier. The next morning his resident who what'd actually performed the surgery also came in, war, and friendly apologizing as well. Explained I had been living with the pain typical with an ectopic pregnancy.. A total of 5 years. They fixed me. I was pain free except for the incision, which was nothing.

5 weeks post op - get nasty stomach flu, had for 2 days. Heaving and throwing up

Today - 7 weeks post op- arrive at Grey Nuns ER emergency in extreme pain. Sit for hours watching people with rashes, colds etc who arrive after me go in before me. I had gone to the ER because I had seen my family dr prior and she had said to go. I get assessed. Blood, X-ray, even though it's not bone (it's protocol that if your dr wants you to have a contrast ct, you must have an unnecessary X-ray prior to -Drs words, not mine) thanks for the unnecessary radiation! I had to wait for blood test to show I wasn't pregnant even though they knew I had BOTH Fallopian tubes removed and could not get be pregnant as I wasn't having sex because of the pain I was having and was told not to after surgery. Was sent home and brought back this morning for contrast CT scan. My incision had herniated and my bowels were moving in and out of this large incision. First dr said because it's not life or death right now she was going to send me home. My mom and I begged for her to call a surgical consult. She obliged. Kind resident came in and I had to retell my lengthy surgical history. His superior walked in with his expensive clothing and got the rundown and said they would be back. I had to go to bathroom and it happened to be in the direction the dr was going. I heard him tell another staff member "he was only seeing me to shut me up and get me out." Once he came back I was told he does a lot of hernia repairs. How ever because I was "to fat, extremely large" that no dr. Would perform any type of surgery on me because I would essentially die because I'm fat. He then contraducted him self. And said "here's my card, I'll do bariatric surgery to help you lose the "fat"". If he had read I was born without a major artery (inferior vena cava), had heart problems as an infant, a failed kidney transplant as an infant, as well as 2 bowel resections, and then asked me if I had seeked help, to which I would have responded, I'm not eligible for his surgery because of all my other issues. I'm also sorry you came at the end of your shift and I stopped you from going home. I'm sorry you felt you had the right to treat the nurse you berated In front of everyone because you think you are better than everyone. ed I had been living with the pain typical with an ectopic pregnancy.. A total of 5 years. They fixed me. I was pain free except for the incision, which was nothing. I cried tears of joy.

5 weeks post op - get nasty stomach flu, had for 2 days. Heaving and throwing up

Today - 7 weeks post op- arrive at Grey Nuns ER emergency in ex treme pain. Sit for hours watching people with rashes, colds etc who arrive after me go in before me. I had gone to the ER because I had seen my family dr prior and she had said to go. I get assessed. Blood, X-ray, even though it's not bone (it's protocol that if your dr wants you to have a contrast ct, you must have an unnecessary X-ray prior to -Drs words, not mine) thanks for the unnecessary radiation! I had to wait for blood test to show I wasn't pregnant even though they knew I had BOTH Fallopian tubes removed and could not be pregnant as I wasn't having sex because I was told not to have sex for 6-8 weeks after surgery. Was sent home and brought back this morning for contrast CT scan. Results concluded my incision had herniated (probably from stomach flu) and my bowels were moving in and out of this large incision. First dr said because it's not life or death right now she was going to send me home. My mom and I begged for her to call a surgical consult. She obliged. Kind resident came in and I had to retell my lengthy surgical history. His superior walked in with his expensive clothing and got the rundown and said they would be back. I had to go to bathroom and it happened to be in the direction the dr was going. I heard him tell another staff member "he was only seeing me to shut me up and get me out." Once he came back I was told he does fix a lot of hernias. How ever because I was "to fat, extremely large" that no Dr. would perform any type of surgery on me because I would essentially die because I'm fat. He then contradicted himself. And said "here's my card, I'll do bariatric surgery to help you lose the "fat"". If he had read I was born without a major artery (inferior vena cava), had heart problems as an infant, a failed kidney transplant as an infant, as well as 2 bowel resections, and then asked me if I had seeked help, to which I would have responded, I'm not eligible for his surgery because of all my other issues. I'm also sorry you came at the end of your shift and I stopped you from going home. I'm sorry you felt you had the right to treat the nurse you berated In front of everyone because you think you are better than everyone.

Now my low rating as because the bathroom I had to use was disgusting. Blood on ground and edge of sink. Any dr I had was rude. Was there over course of 2 days and dirt piles by recliners

One thing though. During hospital stays. My room was clean, nurses fantastic. Always are even though we (patients) witness the crap and hoops Drs make them go through.

Submitted Feb. 4, 2016 | flag

5
Cleanliness
4
Facilities
3
Services
5
Value

My wife was almost killed or crippled by one emergency doctor at this hospital. He took away her phone and clothing and called me after midnight when I was reporting her missing to police. He administered the wrong tests and dismissed the 4 out of 5 stroke symptoms that she had reported.
Go to the U of A hospital if you value your life.

Submitted Jan. 18, 2016 | flag

5
Cleanliness
4
Facilities
4
Services
4
Value

Best emergency triage team in Edmonton and most staff have a great attitude and good people skills, unlike U of A where you can wait hours just to be seen, even if you have serious problems, and you are treated like a number.

Submitted Dec. 31, 2015 | flag

2
Cleanliness
2
Facilities
1
Services
1
Value

Had surgery to remove vericous vans. Treatment was below par by the staff. Surgeon needs practice as well. I had seven insiciens and the next day the stitches came out of 2 one being serious causing a extra month rehab and home nursing.

Submitted Dec. 1, 2015 | flag

4
Cleanliness
4
Facilities
4
Services
4
Value

I delivered my baby at the Grey Nuns and we were more than happy with the delivery staff at this hospital. Especially a nurse named Laila, I cannot say enough good things about her.

Submitted Nov. 18, 2015 | flag

3
Cleanliness
4
Facilities
4
Services
5
Value

I don't care about the lobby, I don't care about the equipment storage, but the nurses are wonderfully reassuring and caring, and the medical staff has been outstanding. This hospital, like all the others, is trying to do way too much with way too little, and with the exception of one nurse who's kind-of a bully and one doctor in ER who was incredibly grumpy, everyone has been awesome.

Submitted Nov. 3, 2015 | flag

2
Cleanliness
2
Facilities
3
Services
2
Value

Have spent a lot of time there as a family member to my relatives who have heart attacks, heart failure, and pneumonia, also Asthma. The Cardiac care unit was great, they went over and above. The ER department broke a very big rule, they had a staff member who took it upon themselves to phone my husband's ex-wife and tell her about his heart attack and treatment. Staff member was a neighbor and friend of ex-wife. Took grandchild in for breathing problems and she was miss diagnosed . Curtains between beds often have blood or stool on them. Air vents that sit beneath windows have paper and garbage in them . There is thick dust in most departments on pull down lights, Fire alarms , Emergency kits that hang on walls in the halls and garbage overflows. Often hallways have been used to store equipment.

Submitted Oct. 14, 2015 | flag

5
Cleanliness
5
Facilities
3
Services
5
Value

Clean to a fault! friendly staff outside of ER. In ER, it's as if you don't matter. Triage nurses need to be trained in treating all patients as humans and not merely numbers.

Submitted Aug. 6, 2015 | flag

4
Cleanliness
4
Facilities
5
Services
4
Value

Recently had emergency hernia operation the surgeon was very understanding of my situation and felt it necessary to fix hernia rather than pushing me out the door. Surgery went well all the nurses on unit 42 were awsome. Top notch care they are very kind professional and caring staff. I have had surgery in every hospital in edmonton and grey nuns is by far the best for care .a bigThanks to dr kevin klingbeil who did emergency surgery on me thanks so much I definitely recommend this hospital to anyone seeking decent care every body has there own experiences mine was exceptionally well thanks Trevor

Submitted Aug. 3, 2015 | flag

1
Cleanliness
3
Facilities
2
Services
3
Value

terrible service. Nurses to busy yapping. Doctors not prepared. Miss diagnosis . Filthy hospital. blood on gurneys and floors. not cleaned

Submitted Feb. 24, 2015 | flag


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