Rate St. Paul's Hospital
Ratings for St. Paul's Hospital
I was called for a MRI at 7:00 am and asked to come 30 minutes early. I was waiting at the reception area at 6:30 am when an extremely rude staff member told me that I couldn't be inside before 7:00am. He was probably not even from the department. I explained that I was asked to be here at 6:30 but he continued to be rude.
Rest of the staff was amazing. The receptionist apologized for that guy's behaviour. The radiologist who did my XRAY and MRI were extremely polite and nice.
Submitted Aug. 28, 2015 | flag
Everything was great except they did not send my test results to my doctor. I hope it will NEVER happen again
Submitted June 16, 2015 | flag
My experience with the cardiac care team in ward 5B was exceptional . I have never seen such consistent care. Attention to detail and genuine care in my life!
Submitted May 2, 2015 | flag
Nest Hospital I've been to so far in the Lower Mainland.
And that's is quite a few, for a different type of ailments or reasons of course. Including Eagle Ridge, Royal Colombian, and Burnaby Hospital. Both are understaffed, under-maintained, equipment out of date, and very rude doctors.
Submitted April 29, 2015 | flag
Have had two surgeries at St. Paul's in the last year both requiring two nights stay. I have nothing but praise for the nursing staff, they are very professional and hard working, from pre op to discharge. I had a very trying man in the bed next to me the last time, I would have put a pillow over his bed, with his whining, but the nurses went out of their way trying to be curtious and helpful to him. Because of BCMed I have no idea of value as there was no cost to me
Submitted Feb. 13, 2015 | flag
I have two specialists that work from this hospital plus have had three surgeries. I cant complain about the building - its old . The staff etc has always been great to me . My biggest wish more parking luckily I am in moderately good health and can walk the three blocks from my back up parking lot on Davie.
Submitted Jan. 12, 2015 | flag
I have had two surgeries at St. Pauls in the last year - was comfortable and treated very well by all the staff from admitting to discharge after op. My specialists are located at the hospital and even though some of the facility is aging- compared to newer Surrey Outpatient Centre - Wow so new and clean! I didnt stay overnight so didnt feel like I was in danger of catching anything. I appreciate the rotating art work and the volunteers are helpful and friendly. Parking is kind of a nightmare - how many times can you circle a parking garage? I often end up parking a few blocks away and walking but what about the patients who cant do this? I like the quality of my doctors at St. Pauls - something that isnt available in the burbs
Submitted June 28, 2014 | flag
Not sure what all the complaints are about - probably not hearing the whole story! I recently took both of my best friends to St.Pauls - one to see 2 specialists, the other to the emerg. The care was nothing but excellent and efficient! Nurses for other patients were extremely courteous, offering to help me find a wheelchair for one of my friends, and a chair for myself by my other friend's bedside in emerg. There were a lot of security staff and police around, to deal with the many meth/crack/addicted homeless shelter clients. My friends were treated equally to these much more difficult cases. ALL staff was respectful, courteous, and efficient to ALL patients. Yes, firm with the addicts and severe mental health clientele, but respectful. I'm sure that St.Pauls is one of the few places where these people are treated with dignity. One severely psychotic fella was moved to a more private area. And Housekeeping staff were frequently paged to keep the very old facilities sanitary per law.
Submitted June 15, 2014 | flag
19 years ago we were told that our only grandchild-boy may get meningitis, both the pediatrician and the resident thought due to problems with management of the labour. It was very stressful. Also, he now has dysgraphia. 14 years ago, after successful renal transplant surgery, denied proper treatment in critical and severe B-Coli sepsis, my wife ended up on the life support for 5 days, with a little hope to live. She miraculously survived, with a 60% loss of the new kidney function. The donor was our daughter. PTSD and anger persist. 5 nights sitting by the phone, hoping it will no ring, is difficult to forget. I thought, that the Canadian Constitution guarantees the protection of your life and wellbeing.
Submitted Jan. 9, 2014 | flag
After moving from Alberta and recieving excellent care in that province, B.C. health care is the worst in the counrty. Being a patient of St. Paul's hospital several times I find it is one of the dirtiest, uncompassionate and poor run facilities I have ever experienced. The staff is rude, cold and heartless. I see staff wearing filthy scrubs on the street and in coffee shops near the hospital. The general uncaring attitude, and staff acting like my care is all about them and not me. I felt religated to drug addict status the moment I walked in, treated with distain and like I was not worthy of their time. One of my friends went in with a minor ailement and ended up getting flesh eating disease and losing his leg. My dr is always late and I am treated like MY time is of NO value. I call out the hospital administrator, the head doctors and "nurses" responsible for this lack of care and attention. Wait times unacceptable! Needed is a total overhaul of staff and doctors alike AVIOD
Submitted Sept. 14, 2013 | flag
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