Rate New Hanover Regional Medical Center
Ratings for New Hanover Regional Medical Center
We arrived at the same time the Ambulance did with our family member. We informed the triage nurse that our patient was experiencing an altered level of consciousness and she said as soon as they got her in a room she would take us back. 45 minutes later I asked if they had her a room yet to which she replied, oh yes, I forgot. So now we back with the patient. Seems everyone has been looking for us to tell them what going on. The Dr Wiles came in and we explained. He made some orders. The nurse Janet comes in to draw blood and states she is going to start an IV and draw blood. I showed her the patient already had an IV established by EMS and asked 8f she need another. She said no and that EMS had forgotten to tell her. (Hey! Thats why you perform your own initial assessment. It's a standard practice to do so before you chart your assessment which obviously is bogus and had not been done correctly.) So, she then discovers that EMS had already drawn labs in the Ambulance on the way in. Later the NA1, Angie, try to take an oral temp 11 times and even tried giving the patient a drink of water which is an absolute nono. She put that thermometer in every part of the mouth except the posterior portion sublingual aspect. Finally an axillary temp was recorded. Later our nurse Janet informed us that the antibiotic she was on may have caused the Temperature to spike. The Dr verified that that was a load of hoowie. Never heard anything like that in my 20 years as an ER nurse. Later Janet said at discharge that her sodium was low but that it was fixed now because they had given her a bag of isotonic normal saline. That's another load of hoowie. One bag of fluids would be a drop of water against a forest fire in this situation and isotonic solutions fo not raise levels of anything... their isotonic!!! Don't get me started about the lab fiasco. They decided to wait on labels which the nurse never sent. Worst ER experience in decades! Janet is an idiot with a poor skill set and terrible education. Angie needs to learn to do what she says she's going to do and some basics like how to take a temp. Dr Wiles needs to be a little more agrees I've with the stupid people that work for him from the nurses to the lab personnel.
I had a hard time finding anyone who could answer questions about my mother's condition. There don't seem to be many notes entered into the computer system. I asked the doctor to call me but he never did. One nurse went above and beyond to help me. I was told my mother had to meet two criteria before she could be released. She had met only one when they released her and she ended up right back in the emergency room less than 21 hours later. Not happy!!! There is no excuse for this.
This hospitals ER department is nothing short of a hot mess! Waiting in excess of 6 hours to be seen is uncalled for in any situation. The staff is rude. 1 Lab tech is doing the job of 4 lab tech. Carrying urine specimen thru the waiting room for all to see is just gross!!! This place is just nasty! We will drive to the neighboring county from now on. NHRMC needs shut down!!
Worst doctors ever!!!! I sat in a hallway for over 5 hrs while they did EKG on me in front of other men having to loft ups shirt ect . I have never felt so disgusted. And someone needs to learn how to clean. I really think this is the worst hospital ever. And I left knowing nothing more then when I went in. Now I have to make another payment to someone else to get answers. My husband wasnt even aloud in the back with me. I will die before I go back there.
Doctors at New Hanover Regional Medical Center
Dr. Shyam L. Garg's Latest Rating
Most helpful Doctor I have ever been to. His staff is very professional and willing to help you with anything.
Dr. Frederick H. Opper's Latest Rating
Love Dr. Opper. Caring, knowledgeable, and flexible. Had treated my Crohn's Disease for years.