Rate Toronto Western Hospital
Ratings for Toronto Western Hospital
Worst hospital, Dr wants to cut me open, and there is a client next door with HIV, cleaning staff are looking at this client and making fun of him, no one deserves to be treated like this, blood is all over the phone and it seems that employees are acting like they are in Grade School, called in the other night and staff is singing in the phone attempting to get me upset. Really this hospital needs to be shut down and required new leadership. Dr Kevin Weeks needs to resign this hospital needs new staff and leadership. I do not feel welcome nor comfortable attending this hospital it is like a third world facility. No client that may or may not have HIV needs to be treated in this manner.
I received post operative care on two different occasions, once after a total knee replacement, and once after a procedure urological procedure. In both cases the surgical procedures went well I was treated very well by the surgical staff, but the nursing and administrative follow up care was atrocious. For starters I paid extra on one of the visits for a private room. It turned out to be without air conditioning (broken) and was about 95 degrees. I kept sweating through my bed clothes and sheets and nurses complained about changing them, and then didn't. Did the admin change me to a room with air conditioning? No. Did they reimburse me for the room in any way? No. When I was finally released by the doctor to leave the hospital, I had to wait 4 hours for a nurse to remove my catheter. When the nurse finally came she pulled it out roughly and left me lying in a puddle of blood. She then left, and it was another hour and a half before she answered the call button. I asked her to change my bed, which she did very unwillingly. I wasn't discharged for another hour after that. My knee surgery post operative care was also very bad. I won't try to relate all that went wrong with that. In short, I will never agree again to a procedure where I have to stay for a period of days post op at this hospital. I would expect better more humane treatment in a third world hospital. The staff and admin should be ashamed.
My husband went for a cystoscope today and was treated in an inhuman manner. After they removed the tubes one being from the poster they got matter all over him then combined with the lubricant was a mess then they stood watching handing him a roll of toilet paper to clean off!!! They did not off to leave and give him a proper cloth to clean with. Then they wanted to do another test and asked if he was allergic to shellfish in which he is and proceeded to get mad because he did not list it on his medication allergy sheet.... last time I checked shellfish is FOOD. tests inconclusive Dr unwilling to figure anything out further
Dr Lau is friendly, warm, compassionate. He is very professipnal and knows his business well. He has great knowledge and it has been a pleasure being treated by him. He is always positive to make sure I am progressing and getting better. His staff is also great. They run the clinic like a well oiled machine. It is fascinating to see. I trust Dr. Lau to be my doctor.
Neuro ICU nearly killed me due to neglect. Haemorrhaged for 16 hrs post brain tumor surgery. Nurses take off to retirement party. Blood everywhere - hair, body, bed, floor -they refused to call a doctor no matter how much I pleaded. People passing by yelled for help so the nurse closed my door & drapes & turned off light so no one could see me. I asked for my family to be called - nurse refused and moved my phones out of reach. Nurse threw towels in periodically & yelled at me for bleeding through mountains of linen. Also made me lay flat - increasing bleeding & I was choking on it. Next day: my daughter had to suction me & my sister washed me. Both came close to passing out when they saw me even though my daughter assists dental surgeries. Finally an ENT was called. He asked why hadn't I called for him earlier!!!! I also needed an endo - never saw one in 7 days. I had to yell at an intern to be given adequate pain meds even though my surgeon had already ordered 4x the dosage given. Reported all of this to the CEO who refused culpability & merely covered their butts. I and my family are suffering from PTSD due to such negligent treatment at this hospital. They have NO intention of correcting their mistakes. Some staff were wonderful (my neurosurgeon, Diego, Emily in ICU & ladies on Neuro ward). I will forever warn people to avoid Toronto Western.
Inefficient ER. 8th floor inpatient, especially 8a should be shut down. Most of the nurses are rude and have zero interest or compassion for their patients. Hours could go by without Iv alarms being turned off or call bells answered. Everything is about control and doing as little as possible. The longer term dementia patients are not engaged. Multiple lemgthy stays and absolutely no offers for cleaning or self-care. None. The nurses hate their jobs and take this out on patients. The culture is a disgrace.
Avoid the Emergency Department (ED). The only positive experience I had was with the paramedics. They took down detailed information about my debilitating back pain and were extremely supportive. When I finally saw the ED physician, Dr. Ng, she was convinced that I had a muscle spasm (I was later properly diagnosed elsewhere with an L4/5 bulging disc that was putting pressure on my nerves). She did not thoroughly assess me and I don’t think she read any of the notes in my chart. She was certain that I had a muscle spasm from reach for a shampoo bottle and indicated that she sees this “all the time.” She gave me 1 mg of hydromorphone followed by another 2 mg and discharged me with a prescription for physio and more pain meds. She also told me to keep moving and gave me a printout from the internet with back exercises, which, in fact, turned out to be harmful for my bulging disc. Dr. Ng also offered me another 1 mg of hydromorphone prior to my discharge, which I thankfully refused. Shortly after, I started to perspire heavily when waiting outside the ED for my ride. I almost fainted from the medication and had to be wheeled back inside, where the paramedics gave me some juice. They asked me if I wanted to be readmitted and I said no, as I knew that nothing would change if I went back. I could barely walk and the doctor just gave me a bunch of pain meds and discharged me with an incorrect diagnosis. I was not properly assessed following the administration of hydromorphone and I should not have been discharged in my condition. Avoid Dr. Ng and this ED.
Ambulance personnel were amazing to us, doctor was ok when we seen her and the nurses were a bit on a hurry to get things going . The wait time is a bit much and didn’t feel like we had any real clarity for our situation and more or less feel as though they are prescribing medication to cover the pain rather then treat the issue at hand and be a little more sincere and logical.
Doctors at Toronto Western Hospital
Dr. Allan Okrainec's Latest Rating
Very professional, quick recovery wonderful bedside manner