Rate Oakville Trafalgar Memorial Hospital
Ratings for Oakville Trafalgar Memorial Hospital
Nice hospital but is getting a little dirty the cafeteria tables were all filthy and do we're the out door tables. The parking is expensive for 2 hours it was $14.00. Also the TV and phone for patients is so expensive TV was for one day $15.00, one week was $86.00 and a month of TV servers was OVER $200.00 that is crazy.
Came to ER based on regular Dr.'s recommendation for immediate X-ray and help. Was told to expect min. 6 hour wait while being checked in, which would mean 2-3am. Mentioned that I would leave and come back in the morning and was quite rudely told off - it already cost the healthcare system $800 just to deal with the check in and if I left now, this would just be wasted, I should be ashamed, etc. This is the second time now with very rude staff and excessive wait times. Great new facility with very poor management and staff training....
The wait times are absolutely ridiculous over 4 hours to be seen, no staff in emergency seem concerned about finding a solution. They complain because they overworked, but seem to socialize a lot as they have nothing to do but wait for the doctor. Staff and funding need to be reorganized and priorities, overall need to be better managed and/or refocused.
Emergency triage area is small and cramped with little privacy and narrow aisles. Inside treatment areas are reminiscent of a prison environment with flooring and colours that look old and run down even though they are only a year old. Wait times to see a doctor are typically 2-2.5 hours in the early evening. Poor signage on hwy 5 denoting entrance to emergency and poor signage denoting parking lot entrances. Overall, underwhelming for a brand new facility, and experiences at the old hospital were actually better. The parking meter does not accept debit, only cash or credit. Poor signage inside the emerg area. For a hospital , a stunningly non patient centric facility. Too bad.
I was admitted to OTMH twice this summer. I spent 24 of 33 days inpatient for a fairly serious chronic condition. My first stay was 10 days on 5C, pod 400. I was in a "ward" room but it was more like a semi-private as there is a wall splitting the room in half and there is a full bathroom on each side. So I only shared my bathroom with one person and we all had tons of space to spread out and have visitors. My understanding is that there are very few ward rooms in the entire hospital, which I think is WONDERFUL. Getting a good amount of rest is SO important in one's recovery and sometimes that can be really difficult when sharing a room. The nursing staff on 5C was incredible. One of the nurses even rubbed my back while I sobbed from being in so much pain. She also advocated for me to the on-call doctor to have my pain meds increased. I wish I could remember her name so I could mention it. The staff hospitalist who was in charge of my care (Dr. Kovacs) was SO kind and understanding. Nine days after my discharge, I was admitted again. This time I was on 3S but I can't remember which pod. The nursing staff there was also quite wonderful. The hospitalist was just okay. I'd rather not mention their name. This time I was in a private room and it was glorious! I found out that on my last admission, the woman I was sharing my ward room with had been diagnosed with scabies and so that required me to have treatment for scabies (I had no symptoms). It's concerning that someone who had an extremely itchy rash over a good percentage of her body was in a shared room. That patient should have been isolated until they determined the cause of the rash. Patients with diarrhea get isolated until the cause of the diarrhea is determined so I think a rash should be treated the same way-especially in someone who lives in a nursing or retirement home. Anyway, this time I stayed 2 weeks. Again the nursing team was wonderful and very easy going and laid back. There were only a few times I got a bit of attitude and it was always from the same nurse. People who don't like PEOPLE should not be in nursing. No matter what the health issues are, it comes down to interacting with and helping PEOPLE. People who are SICK. And when we are sick, we can be emotional, and in pain, and a bit demanding. I try to do as much as I can on my own but there are certain things I can't do on my own-like get myself medication. This particular nurse rolled her eyes at me openly if I called for my medication exactly when it was due. Generally patients who are in pain are going to ask for their meds as soon as they can have them because THEY ARE IN PAIN and are looking for help with that pain. Oh the room service is such a GREAT idea-except when you have major diet restrictions like I do. Every other item I asked for I was denied because of my diet restrictions. I ate a lot of grilled cheese and digestive cookies. I wasn't even allowed to order the omelettes so I was dying for some breakfast protein by the time I was discharged. Overall I really can't complain about OTMH. The ER can sometimes mean a long wait and some of the ER doctors are a little cold but you'll get that at ANY hospital. I will continue to come to OTMH when I need care. I only rated value as a 1* because the parking fees are astronomical-as they are at any hospital. Casino parking fees should be $20/day and hospital parking fees should be FREE or least heavily discounted.
This is a terrible excuse for a hospital. About a week ago I was 38w5d pregnant and experienced some sudden bleeding. Even though I live in Burlington, Oakville hospital is closer to my house so we decided to go there. After finally figuring out where to park we walked for about 15 minutes trying to find the maternity ward. There was no one at 2 of the information desks and when we finally found someone to speak to she was unsure of which elevator to take. We FINALLY found the correct floor and there were so many signs we didn't know where to go. We went to a desk and I explained my situation, the lady told me to walk down a long hall until I reached the birthing suite. As I entered a nurse walked right past me and another one just said hi. I explained what was happening and she said "okay, so who is your doctor" (My doctor is registered with Jo Brant Hospital but told me if I needed urgent care to just go to Oakville) so I told her my doctors name and she said "well your paperwork isn't here so it's going to be awhile" and walked away. My mom asked if there was somewhere I could sit down and she said once the other patient sitting on the chair was done that I could sit on it. YOU ONLY HAVE ONE PLASTIC CHAIR IN THE ENTIRE HOSPITAL!? After standing there for about 5 minutes of being completely ignored we decided that we would just go to Joseph Brant, where I was immediately given a bed. I had my daughter 2 days later with an amazing doctor and nurses! Do not go to this hospital! They are very rude and ignorant people, so dissapointed in this hospital!
Doctors at Oakville Trafalgar Memorial Hospital
Dr. Duncan Rozario's Latest Rating
Great doctor. I had bowel cancer and surgery went like clockwork. I'm feeling almost back to normal after 3 weeks
Dr. Heather Cockwell's Latest Rating
Dr. Cockwell delivered my daughter. She was amazing. Excellent bedside manner and she put me at easy during the delivery.
Dr. Sol Stern's Latest Rating
Have known Dr Stern for 10 years. Tremendously helpful and knowledgable. Clinic runs on time, which is great.
Dr. Frank Rouse's Latest Rating
The best physician ever. God bless him Informs of blood work and tests ASAP
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