Rate False Creek Healthcare Centre
Ratings for False Creek Healthcare Centre
FAIL. Almost a year after my family and I had our medical exams (6 separate financial transactions, totally uncoordinated appointments, creepy technician, grumpy receptionists, hours spent in the waiting room), two of the four of us have finally received our medical reports. None of us have received anything close to an accurate bill for the extremely expensive services we purchased. This is a company that has no interest in client service.
I really sympathize with the previous review. I have had a month's experience of trying to get this health facility to respond or react. The administrative staff are unhelpful. Messages left for a "call back" are left unheeded. No one appears to take responsibility for the patient's needs. Finally at my appointment, I fill in a basic form, pay $650 up front for a 10 minute consultation with a doctor who promises a written report within 7 days. Still waiting. Of course, I have followed this up with requests for information about when I can receive the report, but no one has yet again bothered to call me back. A message left for the practice manager to ring me is left unheeded. As always when you ring these people are unavailable or "busy". I have suspended the payment with the credit card company who will investigate this on my behalf or until this organization takes the time to provide a service for the money I have paid them. Now I wonder how long it will take them to react to that?!! Frankly if I were running this business I would terminate the administrative staff who are decidedly unhelpful in resolving any issues. Why the admin. staff are never at their desk to answer calls and require you to leave a voice mail message to which they rarely respond is very unsatisfactory. My recommendation to anyone who considers using this facility is....DO NOT. It falls far short of what it says it offers. Go elsewhere. Julie Ford
We are extremely disappointed with out experience with this clinic. My wife had terrible back pain and was basically house bound, our public system, which I maintain is the best in the world, is just too slow in some areas. We contacted this clinic, my wife went for a consultation, and surgery was recommended. An appointment for the surgery was set up for Mar. 08th and Dr. Heran performed the operation. From here on in it's been all down hill. Their website states something about ongoing care by caring professionals, not likely. On Friday my wife was in extreme pain, we called the coordinator "emergency" number, no one there. We then called the nursing staff for help, who, passing the buck, told us to contact the coordinator??. After another half hour, we called the so-called "emergency" line and the coordinator answered. After voicing our concerns to her, she recommended we contact the nursing staff???? We finally got a call from the doctor, who gave us some help. There was no follow up again from these people until my wife contacted the coordinator on Mar. 15th, who after what now was just lip service of "so sorry". Again nothing, finally on Friday I contacted the doctor through an email and "finally' got a call. There was no problem in taking almost $30,000.00 from us, up front I may add, but just getting kicked out the front door and ignored was something we never, ever, expected. Shame on all of you connected with us, change your website to reflect how you truly operate, Garry/Cathy Saik
Had a CT scan with False Creek Centre and have mixed impreesions. Pros: Extremely friendly & professional medical staff. The CT operationist even invited me to take a look at my CT images, which I've never seen before. This was also absolutely painless IV placement & flawless and comfortable scanning process. False Creek has nailed the problem in their report, which was cery detailed and interpreted by an expert radiologist. Cons: very rude and ignorant front desk lady who did not bother herself to smile or patiently answer my question. Also, the radiology department where I was directed, did not look like a clinic. Instead, this was one of many rooms in an apartment style hallway. The reception staff was very loud chatting and laughing. So, I felt uncomfortable while waiting. But overall, the value is reasonable and I received my results. Though the report was abnormal, it has changed my "free" care I get from MSP. If I would have waited until MSP booked my CT (in 3 months) who know what the outcome would be. Thank you False Creek.
Went to FC, yes very expensive for visits as it is private but well worth the experience. The staff is very busy trying their best to accomadate every surgery and appointments. Reception was kind and informative. Nurses were helpful and pro active. Doctors are very good. We need to be grateful if we can even afford such healthcare. My brother had to wait a year for a surgery in the states versus a couple days to a week max of waiting period here in False Creek Centre. These professionals are really trying. They are not robots they are also human beings. Highly recommend this private health care firm if you can afford of course!
Doctors at False Creek Healthcare Centre
Dr. Tim Hodgson's Latest Rating
He was very kind and thoughtful for my root canal. So glad to be out of pain!