Rate Burnaby General Hospital
Ratings for Burnaby General Hospital
My experience with Burnaby Hospital's ER, and Infusion Site, for more than a year has been a positive one. For two years plus I or members of my family, were treated by different attending doctors but we have gotten appropriate treatment in a clean, professional environment, without excessive wait times. Unfortunately this is not the case with the other two Fraser Health hospitals I have been exposed to for treatment.
Most disorganised hospital I have ever seen. Please don't go there if you have emergency.
I had serious infection and was referred to BH, where my blood samples collected for tests and I had to be given IM injections per day, in 4 equally divided doses. So I had to get back to the hospital every 6 hours for the injections. BH hired a bunch of Filipinos on temporary work visas in British Columbia, Canada. The one who injected me, was so incompetent that he had a huge backlog by 7 pm and told the remaining patients to come back at 12 midnight for the next injection at the ER. So we went to the ER at midnight and registered at the counter manned by 2 east indian ladies. Just then, 2 plump white ladies came in looking very important, but dressed shabily in casual pants and T-shirts and carried a mug of coffee in their hands. One of them gave a commanding look at the ER waiting room, and decided to pick on me. I was summoned to her highness. Before I could explain why I was there. she started shouting at me that I should not be there at the ER. The whole ER was stunned by her unwarranted rage. I ignored her and waited at the ER until it was my turn and I was administered the IV dosage. Someone told me her name was SHYbich; there is nothing shy about her demeanor. The next morning, I went back to BH for the IV injection again, and this time it was a Fillipino woman. She was just as incompetent as her male compatriot, and poked the patients so many times unsuccessfully to get the vein. The whole exercise was a waste of time, and I had to seek medical treatment in the US. Shame on you shyB.
The Burnaby General Hospital Emergency Department needs some serious review of staff habits and procedures as well as deal with the bottlenecks and delays of internal service between the different departments in order to establish improved patient care in a timely fashion. Here are some of the essentials that need to take place before I ever visit the BGH Emergency Department again: 1. All Emergency care staff need to learn proper staff-patient interaction by being honest, polite, organized, and effective. Professionalism should be a high priority, which it currently is not! 2. The bottlenecks and areas of delay within BGH need to be established and improved immediately by doing proper time and motion studies as well as critical path analysis and taking action as soon as possible. 3. Periodic reviews need to take place to ensure personal and professional discipline in doing the right things are actually happening. If BGH were a business today it would be out of business tomorrow for the management and staff there are doing a lot of things that are counterproductive and inefficient. The problems really start with BGH management staff since they are to set the standards they and their staff under them are to follow, and right now this is very poor. To make the claim that BGH is underfunded by the government and that this is the cause for the long patient wait times (in my case over 6 hours for a routine scan that took less than 5 minutes) is ridiculous based on what I saw happening. Here are some of the things I saw: 1. Files went missing and staff were asking where the patient file was. 2. The same questions were asked by the emergency room staff over and over again as if one was to expect a different answer. 3. The police needed a form for a patient and the emergency room staff ran out of the form and could not make a copy from their computer (why?) 4. I asked what the cause of the delay was after my scan was completed and the answer was always the same. We are waiting for the doctor to review the scan. I asked can I be send home and after the results of the scan are completed I return and they said no. So BGH gets an F rating from me and the main problem is not the front line staff but management, who needs to set the bar much higher for everyone working at BGH and most certainly not continue doing "business as usual" for that is less than professional!!!
People in the medical field know this hospital is a mess, and is poorly managed. Look up infection rates at this hospital, such as "C. Difficile." there are some great doctors and nurses here, in my experience, but I wouldn't want surgery or anything major done here until the higher ups clean up their act!
great smaller hospital.................easy to get around......all friendly
Doctors at Burnaby General Hospital
Dr. Glen Freedman's Latest Rating
Good at what he does. The only reason I dont see him anymore is because I moved away. Would reccomend.
Dr. Jiong John Wu's Latest Rating
I can only speak from personal experience. Dr Wu accurately diagnosed my condition and offered helpful prescriptions.