Rate Burnaby General Hospital
Ratings for Burnaby General Hospital
The Burnaby General Hospital Emergency Department needs some serious review of staff habits and procedures as well as deal with the bottlenecks and delays of internal service between the different departments in order to establish improved patient care in a timely fashion. Here are some of the essentials that need to take place before I ever visit the BGH Emergency Department again: 1. All Emergency care staff need to learn proper staff-patient interaction by being honest, polite, organized, and effective. Professionalism should be a high priority, which it currently is not! 2. The bottlenecks and areas of delay within BGH need to be established and improved immediately by doing proper time and motion studies as well as critical path analysis and taking action as soon as possible. 3. Periodic reviews need to take place to ensure personal and professional discipline in doing the right things are actually happening. If BGH were a business today it would be out of business tomorrow for the management and staff there are doing a lot of things that are counterproductive and inefficient. The problems really start with BGH management staff since they are to set the standards they and their staff under them are to follow, and right now this is very poor. To make the claim that BGH is underfunded by the government and that this is the cause for the long patient wait times (in my case over 6 hours for a routine scan that took less than 5 minutes) is ridiculous based on what I saw happening. Here are some of the things I saw: 1. Files went missing and staff were asking where the patient file was. 2. The same questions were asked by the emergency room staff over and over again as if one was to expect a different answer. 3. The police needed a form for a patient and the emergency room staff ran out of the form and could not make a copy from their computer (why?) 4. I asked what the cause of the delay was after my scan was completed and the answer was always the same. We are waiting for the doctor to review the scan. I asked can I be send home and after the results of the scan are completed I return and they said no. So BGH gets an F rating from me and the main problem is not the front line staff but management, who needs to set the bar much higher for everyone working at BGH and most certainly not continue doing "business as usual" for that is less than professional!!!
People in the medical field know this hospital is a mess, and is poorly managed. Look up infection rates at this hospital, such as "C. Difficile." there are some great doctors and nurses here, in my experience, but I wouldn't want surgery or anything major done here until the higher ups clean up their act!
great smaller hospital.................easy to get around......all friendly
Couldn't help it but to press the buzzer coz I needed my pain med for my liver cyst but what I got is a nurse asking "what do you need?.. we're all very busy right now." Made me so angry!!! I'd rather pretend to be well to be sent home and just wait for my surgery that will be in RCH next week. Heard that's a better hospital to go to.
The stuff gave me Tylenol that I did not have any pain. And did not give me it than I have really heavy pain after surgery, even if I asked many times. So, bring some Tylenol with you, if you do not want a heart attack. :) Food was despicable, but I understood that it was a not a 5-star hotel. Nurses were good.
Doctors at Burnaby General Hospital
Dr. Nirmal Kang's Latest Rating
lier torturer abuser and all possible bad words sarcastic murder ....if i know all bad possible words 5o of them i write here ...
Dr. Jiong John Wu's Latest Rating
I can only speak from personal experience. Dr Wu accurately diagnosed my condition and offered helpful prescriptions.