Rate Perth Clinic
Ratings for Perth Clinic
Perth Clinic is a disgusting place. They are only interested in very simple issues. I was told because my issues are complex, they were unable to find a Dr to treat me. This was after the Psychiatrist I had, defamed my name. The Director of Nursing is supposed to be a support to the nursing staff and patients. However, like most of those at Perth Clinic, she is working hard towards increasing profits for the stakeholders. I didn’t get the meal I ordered 5 times in a 2 week period. I asked why did they not have my meal, and i was told “we have a budget and We are told to make less than required.” I’m a vegetarian, so there weren’t even sandwiches as a back up. I was also told “you need to make a complaint, so they will make more.” I was not going there. On behalf of a nurse, I made a complaint about lack of staff on the ward due to them taking groups, and was ‘told off’ like a child. I was told that it was my fault that my nurse was unavailable. Some nurses are nice, but most are uncaring. You will only see your nurse at medication time.....after that they are busy chatting with other collegues for the rest of their shift. It may look like a hotel, but I wanted medical care, not a hotel! Awful place.
Perth clinics motto should be ‘Profits Over Patient Care’ They are not in the business of getting patients well. My Psychiatrist left much to be desired. He has had me on some diabolical meds over a 3 year period. I have had 8 admissions since 2015. I’ve witnessed firsthand just how toxic the environment is. I’ve seen so many patients treated badly. My most recent admission was for benzo withdrawal - a cocktail of 3 benzodiazepines that my Psychiatrist has kept me on long term despite the dangers involved. I went in for support and to withdraw in a safe environment. I was pushed out the door feeling worse and more unsafe that I did going in. Despite feeling suicidal and incredibly vulnerable they had no hesitation in sending me home with no care plan in place. No duty of care. I asked to be referred to another Psychiatrist and was told to see my GP. An awful experience that has left me questioning psychiatric practices and our mental healthcare system. They just don’t care. I would never go back to Perth Clinic and would advise others to avoid the place. Some amazing nurses and therapists that actually DO care and could see how distressed I was. Sadly the Doctors call the shots. The staff are helpless to do anything. Very sad situation and so many lost souls looking for help in an uncaring environment.
The doctors there are worse than lawyers in charging by the hour. I am skeptical of these sort of review websites from disgruntled patients such as myself but there needs to be greater quality control / assurance over patients that have some of the more milder symptoms / conditions then say scitzophrenia, adhd, bi-polar (I am only guessing that they appear obvious from the outset). They should develop relationships with broader mental health practioners not just their own doctors and psychologists at the hospital and day clinic for greater options and choices for patients. My suggestion for grief, stress, and other experiences see a GP and if you don't like their prescription see another GP and psychologist. It will cost you far less and/or make sure your on top private health cover to afford the ridiculous fees they charge. I don't discount the 10+ years of medical study they earned and risk of setting up a business but it really is excessive.
My daughter was a recent patient at Perth clinic. The hospital itself seem quite nice but the staff were arrogant and non responsive. My daughter was having head aches and heart burn she asked for something to help for nearly 3 weeks and the staff still didn't help her until we stepped in. They have no empathy as their most common comment is get over it and just breath. There are a few good nurses there but a majority are rude and arrogant. For a private facility that charges like a wounded bull you would expect better care
I have had to stay at Perth Clinic on two occasions and they were wildly different experiences. My first stay (in 2012) was simply remarkable. The nurses were attentive and caring, the Clinic had a feeling of hope and sincerely about it. Without going into detail as to why I was a patient at the time this is the best I can describe Perth Clinic in 2012. Unfortunately I had to return late in 2014 and I was shocked to the core that a place that had made me feel so safe during a previous admission could be so cold, unprofessional, lacking in care and I'm sure there are breaches in practice as well. It is sad that when people find themselves as patients at a psychiatric clinic they are, really by definition, unable to stand up for themselves or those around them, if they are subjected to bullying either by other patients who are not being managed and assisted by the nursing staff as should be occurring, or by administration staff members to the good, decent, hardworking nurses who actually give a hoot about their patients and therefore know how important their attention is to the patient struggling with an urgent situation, that may even grow into a substantial medical emergency situation without intervention, proper care and understanding. I will never, ever return to Perth Clinic after what I saw and went through during my last admission. I left in a far worse state than when I entered (which is frankly unacceptable and should be quite unbelievable), but after giving my psychiatrist every chance to right the many situations that should never have been occurring in a western hospital, yet alone a privately funded mental health clinic that, at least once upon a time, prided itself on respectful and meaningful interactions between nursing staff, patients and doctors, where administration staff were seen only upon entering and leaving the facility as they finalised paperwork for insurance purposes or out of pocket expenses because really, when else would private mental health patients have a need to see or hear from any administration staff? This proved especially upsetting time and time again when an administration member would openly berate nurses in front of patients in the most humiliating manner, for both the nurse and the patient/s involved. A mental health establishment, such as Perth Clinic, whose funds are obtained by charging substantially high fees of patient insurance companies which should, and always did in the past, reimburse the clinic for it's excellent, impartial, supportive, professional and dedicated staff of nurses who cared for the clinic's patients 24 hours a day, 7 days a week, without ever outwardly complaining or showing a negative turn in attitude in the pursuit of the clinic's main objective: the all-important and undoubtedly highest level of patient care proudly provided by supportive and positive mental health nurses ensuring the patient feels cared for, understood, supported and most importantly, still shown respect as another human being. One who may find the situation difficult and stressful yet is still, voluntarily, hospitalised in order to receive the specialist help Perth Clinic vows to provide. Any communication with an unstable patient at the clinic should be handled maturely, delicately, and safely, by someone trained to provide them with much sought after help and support, and always in a safe environment. Properly trained mental health nurses attain appropriate medical certificates and/or degree's of study in accordance with Australia's Medical Standards and are then trained by an appropriately experienced and qualified Australian medical professional, before being granted permission to perform full and unsupervised duties of a Mental Health Nurse. The Perth Clinic has desecrated the hard work and endless ability of a wonderful group of highly trained and dedicated Australian Mental Health fully-qualified nurses with a cheaper group of substandard human beings placed throughout the clinic but perhaps most damaging and disheartening is the administration member who was bullying any original, highly qualified and thus higher paid nurses into leaving Perth Clinic to seek better working conditions elsewhere, allowing yet another cheaper version of nurse, mostly imported from the UK where mental health is treated with an amount of cruelty, certainly not respect, and the cycle continues. It made me sick to my stomach to witness the treatment of some patients of Perth Clinic during my second stay in 2014. I left traumatised, with no support from the professionals employed and paid to do exactly that, and I took many months to even begin to move forward, yet alone deal with what I had seen and heard, or what had ordained my arrival in the clinic in the first place. At least I had an experience to compare this stay too. I have no doubt that other patients, dealing with their own demons on arrival only to witness so many others within the 'safety' of the clinic walls, who find themselves powerless, alone and ultimately in a life of death situation for which they have not even been shown some simple tools they might use to avert dire consequences, when they shouldn't have that burden. They came to the clinic to have that burden lifted for a spell to allow them some time to begin to heal and build and rebuild stronger and longer lasting tools for life as it is as it may become a good day, one day, and it may be easier to keep going, one day. For all those people with and around mental health issues, do not go to the Perth Clinic if you really need help. The risk is too high and you are worth more. The inhumane value imposed on you by the sub-human, crudely trained, and friendless nursing staff who allow bullying and worse behaviour only proves their own gaping negativity and complete ineptness.
Doctors at Perth Clinic
Dr. Pankaj Kataria's Latest Rating
Excellent clinical skills, very compassionate and helpful
Dr. Michael Sikes's Latest Rating
Reliable and skilled surgeon, he is the kindest doctor you are ever likely to meet.