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#1 Old 09-04-2014, 01:04 PM
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Exclamation Policy on Responding, Flagging & Removing Posts

I don't understand the format of this website. Can physicians respond to a review without giving themselves a rating, or even at all for that matter? When comments are flagged, they're ignored and not taken down, what is your policy on flagging comments? And how do you get a post removed when the flags are not getting them removed? What are your policies on responding to reviews, flagging posts, and removing reviews? Thanks.
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#2 Old 09-04-2014, 02:38 PM
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Quote:
Originally Posted by TrinityCAMG View Post
I don't understand the format of this website. Can physicians respond to a review without giving themselves a rating, or even at all for that matter? When comments are flagged, they're ignored and not taken down, what is your policy on flagging comments? And how do you get a post removed when the flags are not getting them removed? What are your policies on responding to reviews, flagging posts, and removing reviews? Thanks.
There will be a release next week where physicians will be able to respond to a rating as well patients having the ability to provide an update if a situation was resolved.

All ratings, including ones that are flagged, are reviewed by our support team. When flagging a rate, please clearly state why you feel this rating should be removed. If the rating is deemed to inappropriate, it will be subsequently removed from the site.
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#3 Old 10-08-2014, 11:35 AM
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Join Date: Oct 2014
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I was wondering if the response option has now been enabled.

Also, could the Administrator please provide a clear policy regarding review removal. Specifically, under what circumstances will reviews be removed.

I've flagged a review over a month ago because it is on the wrong doctor's page, but the review is still up.

Thanks!
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