Rate St. Paul's Hospital
Ratings for St. Paul's Hospital
Dr. Kimel and Sarah Cobb refused to admit my 96-year old mother to the palliative care ward TWICE-May 31 and June 29, 2016 because "she wasn't actively dying". I was told she had to wait for extended care. She died July 6, 2016 after 3 months of emotional and physical suffering, pain and steady decline. They finally moved her to the palliative ward July 5-when she had become completely unresponsive. She never opened her eyes or received any of the "comfort care" that was promised for months and died the next day.
These two directors of the palliative care ward misjudged her pain and were also insensitive and dismissive to me. I was the primary caregiver (in obvious distress as well) so I complained to the administration. I believe my mother was rejected for admission to the palliative ward by Kimel and Cobb because she was a "difficult and disruptive" patient and I had become "difficult and disruptive" to them as well.
The administration did give me hearings in July last year. I now doubt they really read my 10 page letter documenting my mother's decline in the hospital with all my interactions and emails to Kimel and Cobb. I was again dismissed as someone who is grieving so my memories not accurate. I had 9 recommendations in my report. The first 5 were directed to the doctors involved in the first admission to hospital in April. The last 5 were directed to Kimel and Cobb.
6. To Kimel-Do not immediately contradict another doctor's prognosis-especially when it is regarding whether or not the patient is deserving of Palliative Care. And if you do disagree-EXPLAIN YOURSELF clearly.
7. To Kimel-Don't be flippant and say things "Well I can't give her more medications to hasten her death if that's what you're asking” IN THE HALLWAY. Take the burnt-out caregiver to a quiet room. Listen to the history from their perspective and explain why you think their 96-year old bedridden, anxious, unhappy, suffering mother who is howling-like-an-animal-in-a-trap IS NOT DYING?
8. To Sarah Cobb-Don't say things like "We won't take her to Palliative Care because we'll just have to move her again to Extended Care" (she died shortly after this statement). Don't stare blankly at the burnt-out-caregiver when they say to you in desperation "My mother told me that this is a cruel death". Again-don't give this message IN THE HALLWAY. And don't try to pass on these rejections through the Social Worker. At least call the burnt-out-caregiver on the phone yourself.
9. To Kimel-(after my mom died). Don't try to deflect the blame to others' "substandard care" and make excuses for your misjudgements. Don't dismiss the burnt-out caregiver's opinions and perceptions. Especially after their mother died without the promised "comfort care".
My mother should not have suffered and died in the manner I described in my letter.
My mother should have been admitted to the Palliative Ward MUCH EARLIER.
Submitted July 6, 2017 | flag
Was really impressed with both the concern for my comfort and the care I received while I was in day care last week. I've been in a few hospitals, and had different surgeries but have never been cared for so well, so patiently, and with such compassion. Thank You
Submitted May 4, 2017 | flag
I am from India, my Father is suffering from chronic kidney disease he is on dialysis from last 7 year's, I want better treatment for him so you kindly let me know about your Hospital . I am waiting for your assistance .
Email me firstname.lastname@example.org
Submitted May 1, 2017 | flag
I was in and out within a couple of hours when I had trouble breathing. Excellent.
Submitted April 11, 2017 | flag
Out of all the hospitals I have had to visit during my life for a chronic illness, this one is by far the best! We are here because my fiancée broke his shoulder and his knee while skiing. When we made it past the admitting male nurse who didn't think we needed to be there as we had already been to the Emergency service available in Whistler. When we spoke to the doctor and showed him all the instructions we were given he agreed that it was a good call to go in just to get more information on what to do. Within 6 hours we were able to speak to the surgeon and get their opinion on his injuries. They admitted that the injury was right on cusp where it could get diagnosed to have surgery or not, but did recommend surgery as it was still in the 48 hour window after the accident.. The beautiful Nora May was working hard, doing a great job and having fun with it. Her happy presence and the amazing care given by the rest of the emergency department made us feel more at ease and much more informed.
My fiancée was then moved to the orthopedist c ward on the 9th floor to await surgery. The nurses that we were lucky enough to work with were absolutely amazing! They were genuine, kind, compassionate and really knew their jobs. Kevin was well taken care of and I feel so happy that he is getting such amazing care. We are looking forward to his surgery and recovery here and just feel a lot more comfortable and safe more than we did before coming here.
Submitted March 5, 2017 | flag
Excellent staff, exceptional nurses, very caring team
Submitted Feb. 2, 2017 | flag
My friend and I had to take a trip to St Paul's in the early hours of November 11, she had been spiked on a night, but I was of sound mind. I explained to the paramedic who took us exactly what had happened, my friend had been given a free drink from someone she didn't know, almost immediately after she was in and out of consciousness, throwing up for 3 hours, unable to stand - and we had had the exact amount to drink.
When he arrived at the hospital we sat waiting for 2 hours, my friend still unconscious, I asked a nurse if she could lie in one of the TWO free beds in the waiting area, which she rudely snapped at me that they were IN CASE an elderly person with a broken hip came.. More time passed, and my friend still hadn't been seen. I stopped another nurse on her way past who said "Your friend's just super wasted, right?" - So clearly the paramedics hasn't passed on any of the information. She was then hooked up to an IV and had blood works and urine taken. A doctor saw her about an hour later, lay her down, pressed on her stomach, and sent her on her way.
We waited an additional 2 hours to be discharged - During this time I asked yet ANOTHER nurse what was going on - to which she said she thought we'd already left, so clearly no one had a clue what was going on. She was finally discharged 5 hours after we arrived. I had explained when we first arrived that we were on working visas without provincial health care, so upon leaving asked the nurse who discharged my friend if there would be any charge for the vist, to which to replied that there would definitely not. Almost 1 month later my friend receives a bill for $990 - which covers the cost of being lied to, ignored, spoken to rudely, and an IV drip. This hospital is a joke.
Submitted Dec. 6, 2016
Best docs at the emergency department. Really thorough and makes sure the diagnosis is correct by getting proper tests done instead of shoving me out the door like the walk in clinic. Has amazing doctors!!!
Submitted Dec. 5, 2016 | flag
I went to this hospital with a bladder infection at the time I was a meth addict and had no address. The nurse was so rude after seeing the Dr I was crying when I told the nurse I could not afford the prescription so I was trying to hand it to her and she said that's not her problem and I wasn't being rude I honestly had no money and yes I'm sure I had spent it all on drugs but I would have paid for the prescription if I was able and the Dr came in and saw me crying and asked what was wrong and I said I guess I just end up seeing you later cuz I don't have any money to fill this. He took paper handed to nurse and said go fill this downstairs. There was no questions I felt so thankful I cried harder and said thank you. He didn't make me feel like a drug addict or a loser...like she did...I wish I could remember his name. If you read this thank you so much....this was in 2002
Submitted Nov. 26, 2016 | flag
Dr Stephan Wiseman is not a good dr at all completely out of touch with the world. Thinks he's the whole all. mighty. Completely unhelpful his own nurses even talk trash about him. Stay far far away his obsession with Scientology is just absurd would never shut up about it.
Submitted Nov. 26, 2016 | flag
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