Queensway Carleton Hospital

Queensway Carleton Hospital

Hospital
40 reviews

Rate Queensway Carleton Hospital

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Ratings for Queensway Carleton Hospital

2
Cleanliness
2
Facilities
1
Services
1
Value

I stayed at rehabilitation after having surgeries on my both legs. I had a terrible experience at the day I wad admitted to the rehab. The nurses didn't help me to unpack my suitcase. I had to lift the suitcase by myself when I barely could stand on my legs. I came there in a wheelchair, waited from 3pm to 8pm for help. Three nurses changed during that period. At 8 o'clock when I asked the night nurse to help me to arrange a table for the laptop, she replied that she is not a maid and not a housekeeper, and that she has a degree, she would not help me with my 'personal' stuff ', how she called it.
About the physiotherapy, if your intention at the rehab is to go to the gym 2-3 times a day and do your physiotherapy exercises, you will be disappointed. I was asked to leave the gym in the morning session after an hour, eventough I hadn't finished my exercises. I have a set of exercises that I need to do 3 times a day, and they usually take about an hour to do. In the afternoon the physiotherapist Alex allowed me to stay in the gym only for 10 min. The gym is closed at 3 pm and on weekends.
It was a waste of time, a lot of stress and disappointment. I had an impression that the highest priority for Alex was to not loose her license, when it was supposed to be care about the patients.
I felt that the culture and mentality of the rehab unit need to be improved, they indeed need to focus on a patient first, and then on themselves.

Submitted May 16, 2016 | flag

3
Cleanliness
1
Facilities
1
Services
1
Value

Been there once because my bronchitis triggered a massive asthma attack waited only an hour to be seen by a doctor. Thought wow that's lucky. Well wow was I wrong. Waited nearly 3 hours to get chest X-ray results. The so called "treatment" for my asthma did not help at all. Doctor refused to listen and see I could not breath sent me home with antibiotics and a puffer, (that I already had). The doctor was sympathetic but more could have been done. Seeing my GP because she actually listens to medical history. I guess at the QCH breathing isn't a priority. Seemed like Orthopedics was their priority not the ER.

Submitted May 9, 2016 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

Nurse we had was absolutely brutal, treating adults like kids, no blanket or pillow

Submitted April 24, 2016 | flag

1
Cleanliness
3
Facilities
3
Services
2
Value

There were ants all over the emergency room waiting room- gross!

Submitted April 8, 2016 | flag

5
Cleanliness
3
Facilities
3
Services
3
Value

4th floor transition unit does not have proper care because patients are waiting for an opening in a short term facility to await further assessment for surgery. Who are we? Just leftovers needing very basic care. Call a nurse and if you were having a heart attack you'd be dead before one arrived. Also, in 4 days I was shuffled between 4 different units.

Submitted March 2, 2016 | flag

1
Cleanliness
4
Facilities
4
Services
4
Value

I have been going there for years and was always treated well. I get my chemo done there. Plus I had blood transfusion last week and I am very satisfied.

Submitted Feb. 8, 2016 | flag

1
Cleanliness
2
Facilities
1
Services
1
Value

Was in lastnight for a friend'. The Queensway is going through changes for 2016 and let me say they are not working out. I've taken pictures but for some reason can't upload them here. There was so much filth everywhere huge puddle of blood on waiting g chair size of my hand that took them a half hour to come back and clean after it being pointed out to them. The floors were a mess. I just hope to god I didn't pick anything up. The wait was excruciatingly long we were in 7 hrs 45 mins so almost 8 hrs to get a half cast for my friend and we were told we came at a good time lol yeah right.

Submitted Jan. 11, 2016 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

Terrible hospital I almost died w blown stomach and the left me screaming in pain for over 8 hrs

Submitted Jan. 5, 2016 | flag

4
Cleanliness
4
Facilities
1
Services
1
Value

I was admitted to QCH emergency two nights ago. They put me in a cubical in an empty room, no one checked on me or spoke to me for 2 1/2 hours. Fortunately my symptoms improved during that time. I wouldn't go back.

Submitted Dec. 31, 2015 | flag

2
Cleanliness
2
Facilities
1
Services
1
Value

Appalling communication at the QCH. My husband was asked if he wanted someone called post-operatively. He said yes and gave my number to both admissions and to OR staff. Nobody called. Not the surgeon; not a resident; not a nurse. The switchboard had no information and would not forward any call to someone who did have information. When he was to be discharged, nobody called. So when I came to visit he was dressed and waiting in his room for pickup. “Sorry” they say. Sorry sucks. It is so much hot air between the teeth. I get better communication from my car mechanic than the QCH.

Submitted Dec. 25, 2015 | flag


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