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Queensway Carleton Hospital

Queensway Carleton Hospital

Hospital
49 reviews

Rate Queensway Carleton Hospital

Cleanliness
Facilities
Services
Value

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Ratings for Queensway Carleton Hospital

5
Cleanliness
5
Facilities
5
Services
5
Value

This is an amazing hospital. My father had his hip repaired here and then had a completely unrelated medical illness. He was seen quickly in the ER and admitted to the appropriate service. Hats off to all the professionals working here. Keep up the good work!

Submitted Sept. 17, 2016 | flag

5
Cleanliness
4
Facilities
5
Services
5
Value

Was there in Emerg recently Very professional and compassionate inspire of being very busy Triaged appropriately problem diagnoses and quickly treated Lucky to have such a world class facility in our community

Submitted Sept. 3, 2016 | flag

5
Cleanliness
4
Facilities
4
Services
5
Value

Been there many time, we have been extremelynlucky as each time we are super well treated, with respect and compare to walkin clinics and other hospitals we re always seen a Dr in an acceptable time. Bathrooms always clean, beds have always been clean. Sometimes chairs are missing from emergency rooms for ppl that accompain you but thats an easy fix, staffd its too busy to be looking if patients move chair around. I have always receive attentive care. My dr get all my files so he can follow up anytjing they do.

Submitted Aug. 25, 2016 | flag

2
Cleanliness
2
Facilities
2
Services
1
Value

Stay away from this hospital! Useless Emergency Ward!

Submitted Aug. 12, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

I have been treated at the QCH for urgent care on three occasions and found the staff outstanding, the facilities clean, bright and comfortable; most importantly the treatment was superb!

Submitted July 28, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

In the past I have had scopes and was happy with the staff etc. Three weeks ago I was in ER with chest pain and the care was very prompt and everything was really quick and seamless . Last night I was there again and wait was longer but the care was excellent . I was there a long time because ot the tests that were done and nurses were very good and the Doctor (James Ward) was a real pro . Thank you all and forget the others

Submitted July 24, 2016 | flag

2
Cleanliness
1
Facilities
1
Services
1
Value

Get to another hospital if you can - unbelievable attitude of the doctor in the Emergency Dept. when after falling and being unable to get up again, she said "I"should be made to pay for my X-Ray" ! I told the Ombudsman of this hospital that I would have been happy to have paid if the correct X-Ray had been taken! Naturally complaining to the Ombudsman of this hospital is a waste of time. I've worked for 33 years and would have been fired if I spoke to anyone in this manner ... ridiculous.

Submitted July 21, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Lack of staff skill both inserting IV catheters and drawing blood for testing. ER nurse ‘Michelle’ needed two attempts to draw blood from my left inner elbow. She next attempted to insert an IV catheter into my right forearm for CT scan dye and a subsequent Plum-A infusion pump. She blew out two more blood vessels before calling for help from a man behind the ER desk. He slammed the catheter into my right inner elbow with a placement that inhibited my dominant arm movement for the remainder of my 3-night hospital stay. Flexing my right elbow caused the needle to hit bone and the infusion pump to stop. It then had to be re-calibrated (often by me). This catheter placement meant all actions had to be done with my left, non-dominant arm/hand. I did not dare suffer more pain by having this catheter removed and yet another insertion attempted.

This was not treatment; it was torture. If you mis-treated animals like this you would be charged with abuse.

In the two mornings when blood was drawn, the technicians who appeared at my bedside were both unsuccessful. More punctures and bruising on my left arm. And palpating the injection site trying to squeeze more blood out of the vessel they just damaged is beyond stupid. It is sadistic. Who trained these people? Why are they still employed?

Thankfully at least one person from pharmacy was proficient in drawing blood cleanly and quickly and was called upon to do so both times. I am not the only person on this planet with small, rolling veins. This place needs remedial training for all staff who insert IV catheters and draw blood.

Submitted July 17, 2016 | flag

4
Cleanliness
4
Facilities
5
Services
4
Value

I went for my Sleep Apnea, and was treated well by the nurses. They took time to explain what was being done and was patient with me. Right through the test, I was made to feel comfortable. They were very pleasant.

Submitted June 24, 2016 | flag

2
Cleanliness
2
Facilities
1
Services
1
Value

I stayed at rehabilitation after having surgeries on my both legs. I had a terrible experience at the day I wad admitted to the rehab. The nurses didn't help me to unpack my suitcase. I had to lift the suitcase by myself when I barely could stand on my legs. I came there in a wheelchair, waited from 3pm to 8pm for help. Three nurses changed during that period. At 8 o'clock when I asked the night nurse to help me to arrange a table for the laptop, she replied that she is not a maid and not a housekeeper, and that she has a degree, she would not help me with my 'personal' stuff ', how she called it.
About the physiotherapy, if your intention at the rehab is to go to the gym 2-3 times a day and do your physiotherapy exercises, you will be disappointed. I was asked to leave the gym in the morning session after an hour, eventough I hadn't finished my exercises. I have a set of exercises that I need to do 3 times a day, and they usually take about an hour to do. In the afternoon the physiotherapist Alex allowed me to stay in the gym only for 10 min. The gym is closed at 3 pm and on weekends.
It was a waste of time, a lot of stress and disappointment. I had an impression that the highest priority for Alex was to not loose her license, when it was supposed to be care about the patients.
I felt that the culture and mentality of the rehab unit need to be improved, they indeed need to focus on a patient first, and then on themselves.

Submitted May 16, 2016 | flag


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