Rate Victoria General Hospital
Ratings for Victoria General Hospital
My father was on 3rd floor for several months. He was unable to communicate or feed himself and often we would go visit to find that the employee that takes the food order just hadn't ordered him a meal stating he didn't ask for anything even though it was clearly stated he could not speak and this had been made very clear to them not to mention the sign above his bed plus a sign we posted with an explanation and some food items he liked.We struggled with that for a couple months and finally started to go to the hospital for lunch and dinners to ensure he was getting some food and some help eating it. He was dropped from a lift and hit in the head with the lift handle a two separate occasions, causing him to be very nervous of lifts (which was the only thing we could use to transfer him with). Also in the time spent at the hospital on that floor we frequently saw fecal matter where it defiantly doesn't belong. We would notify the nurses station and they would notify the cleaning staff but it often never got cleaned leaving the responsibility to us, the family to clean it. Whether it be fecal matter on the floor or the counter by the door the nurses should not have to be responsible for policing the cleaning and the kitchen staff, they have plenty to do otherwise. It was over all very upsetting time only made so much worse by the inattentiveness and the cavalier attitude of many.
Submitted Jan. 6, 2017 | flag
I was transported to the Victoria General Hospital Emergency Department via Ambulance after I was the victim of a domestic assault at approx. 03:30-04:00hrs. I had no ID, as my purse, cellphone and vehicle were stolen after the assault. Upon arrival at the hospital, the paramedic checked me in and escorted me to the ambulatory waiting area. I sat there, bloody and bruised, with a swollen eye until a nurse asked me into an exam room. Her primary exam of me was VERY brief, and I was asked to leave the room and sit back in the Ambulatory area to await the attending physician. When he became available, I was brought back into the exam room, where he only examined my eye and said he would need to figure out if I would require an x-ray or not, and offered to get the nurse to bring me some Tylenol. I was never x-rayed. I did not see him again during my time at the hospital. The nurse asked me to wait in the ambulatory area again, After a short while, the nurse then moved me into the IV room. While in the IV room, 2 male patients were placed in the room in the 2 chairs beside me. After a domestic assault, the WORST thing that could’ve been done was to place me in a room with two men, whom I did not know. I waited nearly an hours and a half before I got up to go to the nurse’s desk and request the Tylenol that the Dr had said the nurse would bring to me. The department was very quiet, and the nurses were busy behind the desk having a jovial conversation. I did not see my nurse, or doctor for the remainder of my time at VGH. They did not check on me after I requested the Tylenol. It wasn’t until the hospital social worker arrived that I was finally treated with DIGNITY. She brought me to a vacant private room, where I could talk about what happened, cry and be comforted. She offered me water and a muffin, and allowed me to use her cellphone so that I could finally call my family and tell them where I was. At no point during my time in the ER was my emergency contact ever called and told that I was there. I was discharged at approx 9:30-10am...I've never felt so humiliated as I did that day. VGH's domestic violence protocol NEEDS to be changed!!
Submitted Dec. 15, 2016 | flag
I took my son to emergency the morning after his surgery as requested by his doctor. He was unable to sit down and was in severe pain. When we requested a recliner chair, we were told to take a seat and wait , by a very brusque male nurse. We subsequently politely inquired twice more as he was now in agony, and was told her sit down again. It turns out that he met a different nurse on his way back from the bathroom two hours later, who directed him to a room where there was a few recliner chairs, none of them in use.
I have been to emergency from time to time over the years, and it is my impression that the triage nurses should be rotated more frequently, as they most often appear heartless and unsympathetic. Perhaps a break for these people would be beneficial for the public, as sitting in an emergency waiting room is not everyone's idea of a good time and would be imminently more pleasant with some compassion.
Submitted Nov. 24, 2016 | flag
I work at this hospital and I came into emerg with my husband .It was very busy.We had a cleat view of the nurses station and I was appalled by what I saw.A nurse was at the station blew her nose then proceeded to open her water bottle, touch the keyboard of the computer walk around without washing her Hands with sanitizer.she did this not once but three times blowing her nose.Unbelievable for all the hand hygiene info that is drummed into the staff.Really disheartening for me to see this and I am sure all the patients waiting saw this to.
Submitted June 24, 2016 | flag
My ER experience on 12/23/15 was a three hour nightmare which left me dumbfounded by the lack of caring service from staff, the lack of appropriate equipment and staff's ignorance of proper procedures. The caring and knowledgeable ambulance staff delivered me on a comfortable stretcher but the hospital staff transferred me to a kind of chair thing made out of shopping carts with tiny wheels and no padding except a folded blanket seat. This despite the fact that there were four empty stretchers available, and staff knew I had slipped a disk and was in excruciating, debilitating pain because I phoned ahead at the urging of my doctor who directed me to do so after refusing to simply renew my painkiller prescription over the phone (I just wanted it delivered because I've been thru this before, having been left unable to walk or drive for days). Medical care in BC has fallen to shameful levels under the BC Liberals, and it must be restored if we all are to survive.
Submitted June 13, 2016 | flag
Staff did not know how to hang a bag of blood correctly .As a retired Nurse was stunned by this but would not listen. A male RN would wear shorts to work with hairy legs on a neurosurgery floor where they're worried about infection !! I had great veins and still some RN's could not establish an IV and landed up putting it in myself. Plus they rush you out after major surgery because once your out that front door your no longer their responsibility.
Submitted May 6, 2016 | flag
Terrible, I waited 5 and half hours, just to be told nothing was wrong with me, I tried telling them I had lost feeling In my pelvis, but was told I was fine and nothing was done about It.
Submitted April 22, 2016 | flag
Likely the worst experience of my life. I took my Mom in because she had been up all night being sick to her stomach - she also thought she might have had a heart attack. Obviously very sick so I immediately took her to the Hospital. It took seven (7) hours for her to have an ultrasound. At 97 sitting around the waiting room of a hospital is not good for her and she was already very sick. So after spending seven hours we were told to come back the next day for the results! We arrived at 8 am the next day and had to wait another six hours only to be told there was nothing on the ultrasound. So all that time and they could not even come up with a reason for her illness. What kind of idiots are we hiring these days? I had experienced nothing but rude doctors and nurses who where much more interested in socializing with each other that looking after patients. I knew a lot more about their social lives (and a lot of very complicated love lives!) because I would sit quietly and listen. When I suggested we leave and get some lunch and I had to go back home and pick up some medications (I had not planned on spending the entire day just to get the results for a test from the day before) I was told by the doctor (and I use that term very loosely) that we were not allowed to leave the ER and as far as my needing to leave to pick up my prescriptions that was no concern of hers! I have spinal cord damage from a broken neck and rely on pain medications as you can imagine. I have to take them on regular basis and normally carry a small vial with me in case I can't get home in time. But with my concern about my mom I simply forgot. The bottom line is they are very uncaring, unprofessional and it must be a terrible place to work - unless like the staff at the hospital, you value your social life above helping your fellow man! Terrible place, rude and unprofessional people and I have to assume that they are headed by similar people. And BTW, in case you think it was because it was busy - it was not. There were plenty of empty chairs, which I had not expected for a major hospital. Bottom line - I would stay home next time and not suffer at the hands of these people. You would have thought a 97 year-old person would be treated with respect - but she was treated as if she was a drug addict trying to score some meds! Very sad.
Submitted March 7, 2016 | flag
This hospital is a waste of your time. If you were dying, the receptionists would just tell you to have a seat in the orange chairs until they have enough time to take a look at you.
Once you're inside (7 hours later) a doctor will eventually arrive with little to no interest in what's actually wrong and give you over the counter Tylenol to subsidize the pain.. not T3's just regular Tylenol. I understand free health care comes at a cost of time, but if we are waiting 5, 6, 7 hours to be looked at, at leased take more than the minutes with us before dismissing us as if we are here for no reason. Understand we would not have waited this long if it wasn't serious, so take us seriously when we come in.
To sum this all up, you're literally better off going to a walk in clinic in your spare time then to waste your time on an overpaid "doctor" at the vic..
Submitted Jan. 25, 2016 | flag
My mother, Dorothy Phelps, recently spent some time in the stroke ward in room 614. She'd had a massive stroke which would have caused her severe cognitive and physical disabilities. According to her Living Will, it was crystal clear that she did not want any life-sustaining measures. In order to stay true to her wishes, we needed to withdraw her hydration. Although the doctors in the stroke ward had advised us to let my mother go, they give us no help and no warning as to what we should expect. The first GP (Dr. Dobbins) was actively and helpful. My mother was clearly suffering – clutching her gown, moaning, and flailing her arms and legs – but when I tried to approach Dr. Dobbins and asked him to give my mother regular pain relief, he refused saying that she was not suffering. I tried to get him to stop and speak to me and he was literally running away. When I stood my ground with the nurses and said I was quite sure that she was suffering Dr. Dobbins grudgingly agreed to give her a little bit of pain relief. Luckily, another doctor called Dr. Crese took Dr. Dobbins' place after several days. Dr. Crese immediately changed my Mom's chart so that she received regular pain relief, saying that she was clearly in a great deal of discomfort and that starving to death was a very difficult, painful process. Nonetheless, it took my mom nine days to slowly die of dehydration and starvation. There is something clearly wrong with the system when there are no measures put in place to act humanely under the circumstances. If this had been my dog, everyone would treat my dog humanely and help her pass. Why is the same courtesy not extend it to the people that we love?! How could our system have it so wrong? Three of my close family members have had to starve themselves in a hospital setting. My grandma had terminal colon cancer and it became so painful that she decided to starve herself. It took 14 days. My dad had had a stroke which was complicated by diabetes. He had severe aphasia and would soon have his limbs amputated. He decided to starve himself. In all of these cases, the doctors agreed that it was right to support their passing, but nothing was done to make the process compassionate and swift.I was later told that there are doctors at the Royal Jubilee Hospital who help people in palliative care pass more easily. Why do doctors still have so much power that the level of compassion is so different from one doctor to the next?! How can there be such inconsistency in care, regardless of how much we advocate for our loved ones?! Victoria General Hospital, Dr Dobbins and his ilk should be ashamed of themselves.
Submitted Jan. 3, 2016 | flag
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