Rate Victoria General Hospital
Ratings for Victoria General Hospital
My wife recently suffered a very painful separated shoulder due to a bicycling accident. On entering Emergency she was processed within 5 minutes as there were two ambulance attendants entering patients before us, otherwise the waiting room was empty at 9AM on a Wednesday. The staff were efficient and pleasant in the Registration/Triage section. She was immediately taken to an emergency treatment bed and assessed by two RN's and a trainee paramedic. She was administered a fentanyl shot for the severe pain and so they could "comfortably" remove her outer clothing in order to place her arm in an appropriate sling. Within 10 minutes of that happening the doctor came by for initial examination and she was transported on bed and sent for X-Rays. That took about 1 hour as there was quite a queue for xrays. After another hour the doctor returned with the stage 3 shoulder separation diagnosis after the radiologist and her consulted on the x-rays. My wife was still complaining of rib and breathing pains so as a precaution they then decided on doing a CT-Scan to be on the safe side. That process and full CT diagnosis up until her release took another 2 hours. The lovely smiling doctor again attended to confirm that there was no rib damage and re-confirm the initial diagnosis from xrays and what the next few weeks would entail, drugs to use for pain, when to possibly start physio etc. Before being released another RN wrote down suggested pain killers and provided 5 opiod based pain killers for assisting with sleeping the next few nights.
Overall we both were very impressed with the quality of service, the care provided, the smiling faces and concern shown by all involved.
I am reading through other ratings on this website of this hospital and it seems quite clear to me that very few posters understand what is meant by the term "triage".
Submitted March 26, 2017 | flag
DO NOT GO TO EMERGENCY IF EXPERIENCING PRESCRIPTION OPIATE ISSUES. You will be refused treatment, no matter how respectable and justifiable your need - even if your family physician directed you there. Email firstname.lastname@example.org with your horror story.
Submitted Feb. 28, 2017 | flag
This has become a criminal enterprise and a disgrace for the care of our people. We must speak up. These care givers DONT CARE
Submitted Feb. 26, 2017 | flag
Kudos to the staff! I recently had an TIA episode (min-stroke). The staff was wonderful. Reassuring, attentive and informative. I entered emergency and they go me in immediately for monitoring and within two hours I was given blood tests and a CAT scan and an MRI a couple hours after that. They kept me informed on what they were doing, and I was assessed on 3 different occasions to verify that I wasn't getting worse. The doctors even took the time to show us my MRI and provide an explanation of what had happened. I was lucky. No lasting problems. But I feel very reassured with the professional treatment I received from both the Emergency staff and the Stroke Unit staff. Thank you.
Submitted Feb. 13, 2017 | flag
Awesome hospital ..clean..great friendly staff and location! Had my appendix removed here and wouldn't have wanted to have it done anywhere else!
Submitted Feb. 7, 2017 | flag
My father was on 3rd floor for several months. He was unable to communicate or feed himself and often we would go visit to find that the employee that takes the food order just hadn't ordered him a meal stating he didn't ask for anything even though it was clearly stated he could not speak and this had been made very clear to them not to mention the sign above his bed plus a sign we posted with an explanation and some food items he liked.We struggled with that for a couple months and finally started to go to the hospital for lunch and dinners to ensure he was getting some food and some help eating it. He was dropped from a lift and hit in the head with the lift handle a two separate occasions, causing him to be very nervous of lifts (which was the only thing we could use to transfer him with). Also in the time spent at the hospital on that floor we frequently saw fecal matter where it defiantly doesn't belong. We would notify the nurses station and they would notify the cleaning staff but it often never got cleaned leaving the responsibility to us, the family to clean it. Whether it be fecal matter on the floor or the counter by the door the nurses should not have to be responsible for policing the cleaning and the kitchen staff, they have plenty to do otherwise. It was over all very upsetting time only made so much worse by the inattentiveness and the cavalier attitude of many.
Submitted Jan. 6, 2017 | flag
I was transported to the Victoria General Hospital Emergency Department via Ambulance after I was the victim of a domestic assault at approx. 03:30-04:00hrs. I had no ID, as my purse, cellphone and vehicle were stolen after the assault. Upon arrival at the hospital, the paramedic checked me in and escorted me to the ambulatory waiting area. I sat there, bloody and bruised, with a swollen eye until a nurse asked me into an exam room. Her primary exam of me was VERY brief, and I was asked to leave the room and sit back in the Ambulatory area to await the attending physician. When he became available, I was brought back into the exam room, where he only examined my eye and said he would need to figure out if I would require an x-ray or not, and offered to get the nurse to bring me some Tylenol. I was never x-rayed. I did not see him again during my time at the hospital. The nurse asked me to wait in the ambulatory area again, After a short while, the nurse then moved me into the IV room. While in the IV room, 2 male patients were placed in the room in the 2 chairs beside me. After a domestic assault, the WORST thing that could’ve been done was to place me in a room with two men, whom I did not know. I waited nearly an hours and a half before I got up to go to the nurse’s desk and request the Tylenol that the Dr had said the nurse would bring to me. The department was very quiet, and the nurses were busy behind the desk having a jovial conversation. I did not see my nurse, or doctor for the remainder of my time at VGH. They did not check on me after I requested the Tylenol. It wasn’t until the hospital social worker arrived that I was finally treated with DIGNITY. She brought me to a vacant private room, where I could talk about what happened, cry and be comforted. She offered me water and a muffin, and allowed me to use her cellphone so that I could finally call my family and tell them where I was. At no point during my time in the ER was my emergency contact ever called and told that I was there. I was discharged at approx 9:30-10am...I've never felt so humiliated as I did that day. VGH's domestic violence protocol NEEDS to be changed!!
Submitted Dec. 15, 2016 | flag
I took my son to emergency the morning after his surgery as requested by his doctor. He was unable to sit down and was in severe pain. When we requested a recliner chair, we were told to take a seat and wait , by a very brusque male nurse. We subsequently politely inquired twice more as he was now in agony, and was told her sit down again. It turns out that he met a different nurse on his way back from the bathroom two hours later, who directed him to a room where there was a few recliner chairs, none of them in use.
I have been to emergency from time to time over the years, and it is my impression that the triage nurses should be rotated more frequently, as they most often appear heartless and unsympathetic. Perhaps a break for these people would be beneficial for the public, as sitting in an emergency waiting room is not everyone's idea of a good time and would be imminently more pleasant with some compassion.
Submitted Nov. 24, 2016 | flag
I work at this hospital and I came into emerg with my husband .It was very busy.We had a cleat view of the nurses station and I was appalled by what I saw.A nurse was at the station blew her nose then proceeded to open her water bottle, touch the keyboard of the computer walk around without washing her Hands with sanitizer.she did this not once but three times blowing her nose.Unbelievable for all the hand hygiene info that is drummed into the staff.Really disheartening for me to see this and I am sure all the patients waiting saw this to.
Submitted June 24, 2016 | flag
My ER experience on 12/23/15 was a three hour nightmare which left me dumbfounded by the lack of caring service from staff, the lack of appropriate equipment and staff's ignorance of proper procedures. The caring and knowledgeable ambulance staff delivered me on a comfortable stretcher but the hospital staff transferred me to a kind of chair thing made out of shopping carts with tiny wheels and no padding except a folded blanket seat. This despite the fact that there were four empty stretchers available, and staff knew I had slipped a disk and was in excruciating, debilitating pain because I phoned ahead at the urging of my doctor who directed me to do so after refusing to simply renew my painkiller prescription over the phone (I just wanted it delivered because I've been thru this before, having been left unable to walk or drive for days). Medical care in BC has fallen to shameful levels under the BC Liberals, and it must be restored if we all are to survive.
Submitted June 13, 2016 | flag
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