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Saanich Peninsula Hospital

Saanich Peninsula Hospital

Hospital
20 reviews

Rate Saanich Peninsula Hospital

Cleanliness
Facilities
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Ratings for Saanich Peninsula Hospital

5
Cleanliness
4
Facilities
5
Services
3
Value

I had two surgeries here this year. Both successful. The staff were awesome, helpful and responded to al of my questions appropriately and accurately. I have high praise for the pre op, surgery and post op teams.

Submitted Dec. 30, 2016 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Avoid this hospital at all costs !
We waited 4 hrs yesterday , saw a doctor for 5 minutes who misdiagnosed my husband . He also left him with vomit all down his front and hands , made no move to have him cleaned up , he did not write a pain med rx, I had to ask for one , did not order an x Ray which today I find out we need , we have to go to Jubilee now .
I have had repeated horrible experiences at Saan Peninsula hospital , it is unbelievable !

Submitted Dec. 28, 2016 | flag

3
Cleanliness
1
Facilities
1
Services
1
Value

I've always been told that you should only come to Saanich Peninsula Hospital if you want to die, and it's true. Improperly diagnosed in the emergency room after a long wait time after I experienced sudden loss of movement, extreme pain in my head, and dizziness. After waiting 2 hours, the doctor saw me for about 2 minutes and told me it was due to a cold and sent me home with the instructions to take tylenol. Went to Victoria General Hospital right after where I was promptly seen and was sent to an ENT who actually spent time diagnosing me and figured out the real problem (severe inner ear infection!). I've also heard stories and seen pictures from friends and relatives who have had terrible experiences at this hospital, ranging from wrong diagnosis, to 'nurses' messing around on facebook in the emergency department.

Submitted Dec. 16, 2016 | flag

5
Cleanliness
4
Facilities
1
Services
2
Value

The triage people are as efficient as possible. However, having gone in 3 times to get a broken ankle diagnosed -- 25 days before they admitted I did indeed have breaks in 2 ankle bones--"too bad we missed the first 3 weeks" was the orthopedist's comment! Recently went in with a medi-clinic doctor's requisition for a x-ray for a dislocated shoulder, I find that the emerg doctors look at my chart that notes anti-depressant meds and assume my broken ankle and dislocated shoulder are 'all in my head'. It's classic prejudice about people with grey hair and depression. Very dispiriting when in pain.

Submitted Nov. 7, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

I was fortunate to have my surgery booked at this hospital. The entire staff were amazing! Professional, respectful, empathetic, and worked well as a team providing me with exceptional care.

Submitted Sept. 4, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

The staff, doctors, caregivers, and Music therapists in the Saanich Peninsula hospital are very professional. In my opinion there is no other that can come close to the care given in ECU
at San Pen. Most people like to complain, but credit must be given when it is deserved and I feel that this hospital is very deserving.

Submitted Aug. 16, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

Just wanted to tell someone the bad experience I had at Saanich peninsula hospital this morning
I went in experiencing extreme head pain,nausea ,dizziness, I waited three and a half hours for attention. They diagnosed the problem as migraine headache. So put me on a cocktail of drugs by intervenes method. Well the they missed the vein an pumped 750 ml into my left arm muscle tissue. This was extremely painful and couldn't move my arm. I left with more pain than I arrived with no treatment.
It's hard to believe a hospital can't put an IV in correctly. The incompetence is scary!

Submitted Aug. 6, 2016 | flag

2
Cleanliness
2
Facilities
2
Services
2
Value

My grandmother was in SPH for about a month. Being a nurse I know that this place needs to be avoided for anything more serious than a cut finger needing some stitching. However, the paramedics took her there and we got the call to late to divert them else where. Anyway, my grandmother was septic, had a kidney infection and sores on her stomach. Last year at this time she was in the ICU at VGH. Thick blood was draining into her catheter bag on day 1 and lasted about 5 days. The urologist that was "consulted" by Dr. Cruiz had no idea of this. They did not listen to myself when I informed them that Ceftriaxone (an antibiotic) never works for my grandmother, and that she usually gets Piptazo when she gets septic. They wasted 2 days "treating" her with the ceftriaxone and then finally changed to piptazo after infection was getting worse. We tried to get her transferred to either VGH or RJH and the refused our request. Which I know is illegal and against policy. Every doctor my grandmother had after the horrible Dr. Cruiz had no idea what was going on with her. They were shocked that she had been bleeding for 5 days, and that she had sores on her stomach. A nurse said to us, "Dr. Cruiz

notes says she is getting better but she is not". Plus Dr. Cruiz called my mother and said all is good shes doing great. Meanwhile it was day 3 of her bleeding thick blood into her catheter. Needless to say, if you care about your health do not go to SPH. My grandmother somehow contracted two more UTIs while in hospital due to E.coli (which is found in poop), My grandmother has no anus, she has an ileostomy bag, which you would think would make it pretty hard to contract a UTI from E.coli but apparently not at SPH. They were not giving her proper, daily care and she ended up with more infections. If you have to go there for some reason, cross your fingers you do not get Dr. Cruiz. Read up about him on here and you will see why.

Submitted June 17, 2016 | flag

5
Cleanliness
5
Facilities
5
Services
5
Value

My parents were big supporters of the this hospital and we are as well.
This hospital has the best staff and Doctors of any medical institution anywhere.
I have been admitted to MANY hospitals over the years for one reason or another ( a little accident prone) .
The doctors and staff here are the best.

Submitted May 20, 2016 | flag

2
Cleanliness
2
Facilities
2
Services
1
Value

I hope never to end up at Saan Pen in an emergency. I was sent there for an MRI or a CAT scan, I cannot remember which it was. It was an absolutely horrific experience. I was undressed and the small waiting area was full of men sitting, waiting their turn. The young women in charge of the procedure left the room to do "her thing" and left the door wide open! I was there for all to see...I was soooo embarrassed. I asked her to please close the door, I was very uncomfortable being a spectacle for all to stare at and she said it wouldn't be necessary as she had to go in and out quickly a few more times.Was she really too lazy to open and close the door? And to respect my privacy? I was so mortified I called the hospital and wrote a letter of complaint about this woman's lack of respect and unprofessionalism. To add insult to injury, I never heard back from anyone at the hospital...no explanation on how it was dealt with and no apology. I felt really, really violated!!!!! She should have been fired.

Submitted April 7, 2016 | flag


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