Rate Royal Jubilee Hospital
Ratings for Royal Jubilee Hospital
Some pretty great staff, and some pretty awful staff. Nothing in between. Picked up a disgusting fungus smell from their dirty sheets that went undiagnosed until I treated it with tea tree oil, it spread to all of my clothes and was almost impossible to get rid of. At least it's better than the Rockyview in Calgary.
Submitted Sept. 10, 2016 | flag
I went to the Psychiatric emergency department to stay safe. I knew if I was at home I would follow thru with a suicidal plan with my car. Being away from having access from my vehicle, my suicidal thoughts went away. I have severe PTSD as a 25 yr first responder. Yelling, screaming, slamming doors, lots of people are huge triggers for me and in prior admissions I am given a room to minimize my triggers. Not this time. The psychiatrist Dr. Ingram (my previous experience with her was awful, she d/c me while I WAS still suicidal, her report was clearly mixed up with someone elses, she is cold and rude)...and all but one nurse was abrupt, annoyed and they never left the desk. If you did need something or wanted to ask a question, the RNs and clerk would see you there but leave you standing there until THEY were good and ready to talk to you. In the meantime, you sit in this big waiting room left to think and stew about how horrible your life is, increasing your depression. I was beginning to fall into an A-fib heart rythem and they REFUSED me and emergency room doctor, so when the next psychiatrist came on - I told him I felt worse being here, I felt abused, and that there was no PATIENT CARE whatsoever in this unit. We are hurting people and we are ignored or made to feel like a nuisance if, god forbid, we need something. This lovely Dr. 'B" lifted my section and I was leaving. It was almost midnight and as I was brought in by RCMP, at my request, I had no way back to Sooke. I came in wearing shorts and a tank top and they would no way let me leave in PJs and it was cold and rainy. This one RN literally held my cell phone hostage in return of the hospital PJs. I am on PWD Income Assistance and they pay for taxis. THEY REFUSED ME A VOUCHER TO GET HOME!!!!!! These people were inhumane. I went to the Charge Nurse in emerg, they gave me an ecg and yes they cardioverted me and told me to see my GP to arrange for a halter monitor and then the two of us went to the psych emerg, got a taxi chit, the Charge RN from the emergency room walked over, got me some PJs as they only have night gowns and I left warm, in a taxi and will NEVER USE THE ARCHIE COURTNALL PSYCHIATRIC EMERGENCY SERVICES again no matter how suicidal I am. I was abused and treated worse than a dog trained for fighting. Only one RN ever smiled and would come around every couple of hours to see how everyone was. I told her, thank you for your compassion and care. Please, leave the job before you become like them.
Submitted Aug. 30, 2016 | flag
This is a great hospital and the staff are awesome food is the best I have ever had. its not your usual hospital food. It is so good!!!
Submitted Aug. 12, 2016 | flag
A wonderful Dr Wade treated me on May 25 th for fractures in my right foot. He was so thorough and kind and even got a second opinion from an orthopedic surgeon . The nurses were kind and compassionate.
Submitted July 15, 2016 | flag
The doctor's at this hospital are caring and knowledgeable. However, our family's experience with the nursing staff left a lot to be desired. The mature, experienced nurses seemed to be run off their feet but this hospital seems to be staffed with young nurses some of which are incredible lacking in empathy. My father was acutely ill and seemed to have a new nurse every day. Whenever we asked about his condition we had to deal with a new person who was not familiar with him and had to check his chart. They were several times when there were at least 5 nurses sitting at the nursing station laughing, giving each other back rubs and checking their iPhones. At one point, my father rang for the nurse as he was having trouble swallowing and his tongue was numb. The LPN attended and tried to get the RN but she communicated that she was writing reports and was too busy to come. Totally unacceptable!
Submitted June 23, 2016 | flag
I had to have emergency surgery at the RJH and it was one of worst experiences of my life. In general staff (RNs and Aids) seemed to have little to no medical knowledge. One staff tried to give me medicine that I was allergic to and it was clearly write on the "bracelet" that was put on me when I was admitted to the hospital.
Submitted June 14, 2016 | flag
Excellent hospital and the staff was brilliant. And the food was good too.
Submitted May 30, 2016
The emergency department in this hospital is terrible. I was suffering from anxiety and panic - terrified. I was asked why I took an ambulance and did I know how much this service cost. The psychiatrist was little interested in ME - told me to go home and get my medication adjusted. she made an appointment for me at USTAT - which was made on an incorrect day. Never have I been so scared and terrified - the attitude was arrogant , non caring and most definitely unprofessional.
Submitted May 14, 2016 | flag
the emergency department is horrendous. Filthy place. severely over crowded because health board is too cheap. avoid at all costs. lack of treatment there caused my eye to go permanently blind
Submitted Feb. 22, 2016 | flag
During my stay here I will concur with several of my colleages, Nurses, Doctors etc. that this is the RJH is a definite 5 star hospital in EVERY way. My I would suggest that this ranks, not only in Canada, but amongst the finest globally. Me. B.A psych-minor poli-sci. Associate in Nursing, general duty Oncology, acting H.N., H.N and Nurse Manager Geriatrics and Geriatric Psychiatry. Last position: Client Relations and FOIPPA Officer, CHR.(Victoria B.C.) Currently in-patient at 2 North awaiting D/C on Friday. Unfortunately also waiting for a judgment from the College and "Doctors" and Surgeon after a being apprehended at home under sec. 28 of the mental health. Specifically, the reason I have gone through this hellish but enlightening experience. Her name will be revealed by others in authoritiy.
Submitted Feb. 15, 2016 | flag
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