Rate Royal Jubilee Hospital
Ratings for Royal Jubilee Hospital
received a phone call Friday eve to have surgery sat morning 7:30. lady said to come in main doors, up to main desk located on the right when I come in main doors. I arrived at 645 to a ghost town, desk not opened until 8:20 on Saturdays. wandered around could not find anyone to ask, went to emergency to ask if they knew where I went, just kept telling me to get in line. by this time it was after 8 am, I was over 1/2 hour late for surgery. wandering around halls crying until a porter came to my rescue, he took me back to emerg and got the information to take me to 6th floor. the woman that told me to check in at main desk should be reprimanded, she caused a whole lot of upset and unnecessary stress to me. Horrible horrible service
Submitted Nov. 15, 2016 | flag
The worst hospital i have ever been in, I would rather die than ever go back there.
Submitted Nov. 15, 2016 | flag
Thanks to all of the amazing people in the emergency department. All of the wonderful nurses and Dr. Kelly made my stay in emergency bearable. Thanks everyone!
Submitted Oct. 23, 2016
When I was in emergency this week for chest pains there was an elderly man at least 90 who had been there before I got there and was still sitting there waiting when I left 5 hours later. He went up to the desk twice and the second time the male nurse, or doctor, said "you keep coming up here and getting the same answer every time, just sit down and wait". Now to me that answer was uncalled for. It wasn't like he was pestering them, twice in 5 hours! It takes as much effort to be kind. I wanted to get the man a tea and a bite but he politely declined. Appearently the doctor he, and another young man who had been there 6 hours already didn't deserve to be told earlier that the plastic surgeon they wanted to see was on call and would be in later. Now, what would it have hurt to tell these folks to go home and have dinner and come back later if they knew that the wasn't coming in all that time. So disrespectful. For me, I was treated very compassionately by a young doctor even though I waited 5 hours. It a lot longer in some cities.
Submitted Oct. 21, 2016 | flag
I have had to go to emergency 4 times this year and was horrified every time. I had to sleep in the hallway till they found me a bed. The nurses were rude and not compassionate. I am an easy going person but this is dreadful. I won't put myself through this again, the place was filthy and very elderly people lef't in wheelchairs for hours. Every time I went was between 5-7 hour waits. I call it the dreaded emergency.
Submitted Oct. 2, 2016 | flag
Some pretty great staff, and some pretty awful staff. Nothing in between. Picked up a disgusting fungus smell from their dirty sheets that went undiagnosed until I treated it with tea tree oil, it spread to all of my clothes and was almost impossible to get rid of. At least it's better than the Rockyview in Calgary.
Submitted Sept. 10, 2016 | flag
I went to the Psychiatric emergency department to stay safe. I knew if I was at home I would follow thru with a suicidal plan with my car. Being away from having access from my vehicle, my suicidal thoughts went away. I have severe PTSD as a 25 yr first responder. Yelling, screaming, slamming doors, lots of people are huge triggers for me and in prior admissions I am given a room to minimize my triggers. Not this time. The psychiatrist Dr. Ingram (my previous experience with her was awful, she d/c me while I WAS still suicidal, her report was clearly mixed up with someone elses, she is cold and rude)...and all but one nurse was abrupt, annoyed and they never left the desk. If you did need something or wanted to ask a question, the RNs and clerk would see you there but leave you standing there until THEY were good and ready to talk to you. In the meantime, you sit in this big waiting room left to think and stew about how horrible your life is, increasing your depression. I was beginning to fall into an A-fib heart rythem and they REFUSED me and emergency room doctor, so when the next psychiatrist came on - I told him I felt worse being here, I felt abused, and that there was no PATIENT CARE whatsoever in this unit. We are hurting people and we are ignored or made to feel like a nuisance if, god forbid, we need something. This lovely Dr. 'B" lifted my section and I was leaving. It was almost midnight and as I was brought in by RCMP, at my request, I had no way back to Sooke. I came in wearing shorts and a tank top and they would no way let me leave in PJs and it was cold and rainy. This one RN literally held my cell phone hostage in return of the hospital PJs. I am on PWD Income Assistance and they pay for taxis. THEY REFUSED ME A VOUCHER TO GET HOME!!!!!! These people were inhumane. I went to the Charge Nurse in emerg, they gave me an ecg and yes they cardioverted me and told me to see my GP to arrange for a halter monitor and then the two of us went to the psych emerg, got a taxi chit, the Charge RN from the emergency room walked over, got me some PJs as they only have night gowns and I left warm, in a taxi and will NEVER USE THE ARCHIE COURTNALL PSYCHIATRIC EMERGENCY SERVICES again no matter how suicidal I am. I was abused and treated worse than a dog trained for fighting. Only one RN ever smiled and would come around every couple of hours to see how everyone was. I told her, thank you for your compassion and care. Please, leave the job before you become like them.
Submitted Aug. 30, 2016 | flag
This is a great hospital and the staff are awesome food is the best I have ever had. its not your usual hospital food. It is so good!!!
Submitted Aug. 12, 2016 | flag
A wonderful Dr Wade treated me on May 25 th for fractures in my right foot. He was so thorough and kind and even got a second opinion from an orthopedic surgeon . The nurses were kind and compassionate.
Submitted July 15, 2016 | flag
The doctor's at this hospital are caring and knowledgeable. However, our family's experience with the nursing staff left a lot to be desired. The mature, experienced nurses seemed to be run off their feet but this hospital seems to be staffed with young nurses some of which are incredible lacking in empathy. My father was acutely ill and seemed to have a new nurse every day. Whenever we asked about his condition we had to deal with a new person who was not familiar with him and had to check his chart. They were several times when there were at least 5 nurses sitting at the nursing station laughing, giving each other back rubs and checking their iPhones. At one point, my father rang for the nurse as he was having trouble swallowing and his tongue was numb. The LPN attended and tried to get the RN but she communicated that she was writing reports and was too busy to come. Totally unacceptable!
Submitted June 23, 2016 | flag
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