Rate Richmond Hospital
Ratings for Richmond Hospital
There are problems at hospitals that have to do with a poor design of systems and when compounded with overworked and indifferent staff are a recipe for disaster. My motto is don't ever go to emergency alone. My mom was in emergency in Richmond Jan 26th, 2017 and the above mixture almost killed her. Had I not been there, she would not be here now. She was dealing with a complication from angioplasty surgery. Over a 24 hour period they were not capable of finding her a bed and kept her on a stretcher in the triage area. The nursing staff on the evening of the 25th, were great. The morning staff on the 26th were absolutely negligent. I even have a letter of apology from the hospital admitting the standard of care was not met. Thank you to the manager for that, but the reality is - it should of never happened to have such poor care. My mom is 79 years of age and a diabetic. The nursing staff "forgot" to check her blood sugars and give her any insulin over a 8-9 hour period. Her blood sugars skyrocketed and she went into diabetic ketoacidosis. During this time, I kept bringing to their attention all her symptoms she feels like her heart is pounding, she has frequent urination, she just vommited. Her heart rate increased to 104-109 bpm (which I had to put the pulse meter on because they completely ignored her). Well they ordered an ECG, but it was normal rhythms so they were unconcerned with her elevated heart rate. Geez - Peggy & Phil (the triage nurses) don't you know how to read a chart, your patient has diabetes!! Oh, and yes - I had to ask and administer the use of a bed pan (which I have no training to know to do properly), and where to find the vomit pans as no one was helping my mother at all. It's a little reminiscent of the school system working off parent volunteers. Our hospitals now need family volunteers for patient's to get proper care at times. To Christie Clark - you need to fix the system. Cut nursing hours back to 8 hour shifts instead of 12, so they don't make mistakes like this. Working 12 hour shifts sets you up to make mistakes & creates bad attitudes when exhausted. The not so lovely charge nurse (head nurse) came by and as I complained that my mothers heart rate was up to 111-119 beats per minute (it was getting worse) completely ignored the facts I was trying to relay & told me they were trying to get her a bed (because then she would have a dedicated nurse). The tone, snarl and eye rolling of the charge nurse were that of a pre-adolescent teenager. Why is their security in hospitals? - so patients and their families behave appropriately. Well what about inappropriately rude, eye rolling staff? Seriously, pick another field if you don't like helping people. I am a personal trainer and I would not train a sedentary 80 year old in a heart rate zone of 111-119 bpm. My mother was lying in bed with a heart rate this high! Her symptoms progressed to a very bad headache, red flushed face, fruity smelling breath. But the staff were unaware of this, as they weren't checking her & were completely ignoring a family member. My mother then vomitted a 2nd time, as I am rolling her over - the nurse finally comes by as they are now transitioning her to a bed and I ask my mom - when did they last check your blood sugars?? This alerted to them - oh - check her sugars. By the time her sugars got checked she was now hallucinating & they were extremely elevated. To the staff involved up to this point - Peggy, Phil and the charge nurse you're negligent idiots and rude human beings. You need serious education or should be fired. Your patient's deserve better than this and our family is extremely angry this even occurred. People go to the hospital when they have high blood sugars and suspect diabetic ketoacidosis, instead of hospital staff creating this condition through negligence.
My mother had another visit to Richmond emergency on March 17th, 2017. Triage nurse, Karina - you are the best. Administration you need to give this gal a raise. She works very hard and is attentive and caring. My mom got a bed quite quickly (we arrived at not so busy of a time). The nurses who attended her and Dr. Hung were excellent. I have only good things to say on this emergency visit. Thank you to the staff. :) However, I will bring forward to hospital administration the "hospitals" Dr. assigned to my mother in 3 South, has extremely poor communication skills. To families of patients - my advise. Go with your family members, stay with them as much as you can, ask questions and communicate assertively. Don't give up. Find out who to complain to. While my mom was in 3 south, I asked for the "hospital" Dr. to call me. I had not communication from a Dr. while my mom was in their over 24 hours. The nurse told me I would have to wait until the Dr. called me. I told her I was not okay with that, it had been 24 hours and that this was not acceptable. Could she please tell me who the administrative person was in charge of the "hospital" Dr's,as I was ready to lodge a complaint & would be very vocal about this. Within 15 mins they had the Dr. on the phone for me. The moral here, ask questions - find out how the system works. You need to know WHO the DECISION makers are and the SUPERVISORS who have AUTHORITY in a situation. Do not be passive when at the hospital. Find out who is in charge, bring forward facts and ask a ton of questions. You can get good service if you expect it. But you gotta go after it. When you get it, be appreciative. Hospitals need more support from our government and better overall management systems.
Submitted March 22, 2017 | flag
I've almost died twice due to the indifference , lack of knowledge and sadism of the surgeons and nursing staff at this dump. If you value your health, try VGH, St. Paul's, Mt. St. Joseph's or RCH. I refuse to go there, regardless of emergency. To be honest, if it was a heart attack, I'd rather die than have the ambulance take me there. I am NOT kidding...that is how disgusting this place is. Recently, an ambulance DID take me there (previous trip, they took me to St. Paul's per my request) so I called a cab and went to VGH. Any self respecting medical professional would not work at this awful gulag. We know, personally and socially, some docs and quite a few nurses. They unfortunately agree with my scathing comments. I refer to this hospital as 'the Dying Place' ..... caveat emptor.
Submitted Feb. 16, 2017 | flag
I waited for 5$ hours which I don't care too much about it was new years, but I was in the emergency for ongoing pain, about 8 months and the doctor had the audacity to ask why I was there & they only treat patients with extreme life threatening issues. I have been to family doctors, everywhere and this is what he said to me. Extremely disprespectf
Submitted Jan. 2, 2017 | flag
I had my knee replaced in September and i was worried because of a couple of reviews, but i found the staff to be conscientious and very helpful. I was in a four person ward and the nurses worked very hard running back and forth. I think they should hire more, but even with that they were as efficient and caring as they could be.
Submitted Dec. 2, 2016 | flag
Treated my elder mom with kid gloves, Compared to other hospital we have deal with Richmond General is at the top of my list.
Submitted Sept. 25, 2016 | flag
PRIVATE PAYERS BE AWARE:
- OBs and Anesthesiologist are not paid by hospital so they are worried about not getting paid. They will over charge since they were not paid in full in the past and if you intend to pay in full, it will be a lot of money.
- Services were withheld from me by the anesthesiologist at the time (I will not mention his name though I remember) and not only did we need the cash up front (which I do not carry when in labor), but it was a negotiation... We were told it would be one amount and then he said a higher amount, my dad told him that that was all we had based on what we were told. He asked if it was in the form of cash or not. My dad said it was a cheque and then he accepted.
I feel for the professionals who ought to get paid fairly for their services and Richmond Hospital should help ensure that but I do not appreciate being taken by surprise in the middle of intense labor to pay money up front before the professional will even enter my room and administer services. I also do not appreciate the feeling of being unfairly charged.
I sincerely hope things will change for the benefit of everyone - the hospital's reputation/business, practicing professionals and patients.
Submitted July 27, 2016 | flag
Great birthing center staffed with knowledgeable nurses, doctors, and staff!!
Submitted April 27, 2016 | flag
Some careless Dr and Nurses made this place worst .
Submitted Feb. 29, 2016 | flag
This hospital is trash. It's old and dated. The doctors and nurses are all frustrated. So was I. We need a new one Richmond, it's not like the city doesn't have the money!
Submitted Feb. 4, 2016 | flag
I honestly believe that my husband would still be alive if he hadn't been transferred from VGH to Richmond Hospital. He had a number of strokes and was definitely disabled by them, but he was making gains every day at VGH.
At Richmond a nurse "couldn't find" a bedpan "anywhere on the floor" for him to use and made him wear diapers from there on out (less work for the staff). The port into his stomach was accidentally dislodged from his internal organs and when it was replaced, it was by a surgeon that did it without ANY anesthesia. People don't treat their pets that badly. If you ever have a choice of hospital in the lower mainland, DO NOT GO HERE!
Submitted Nov. 18, 2015 | flag
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