Lions Gate Hospital

Lions Gate Hospital

Hospital
33 reviews

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Ratings for Lions Gate Hospital

3
Cleanliness
3
Facilities
1
Services
1
Value

if you want to live and it is a serious emergency, you may want to choose Vancouver general.

Submitted Jan. 28, 2016 | flag

3
Cleanliness
2
Facilities
1
Services
2
Value

I was admitted to ER as a cardiac patient and had a hard time breathing..told to sit down and the wait room was a mother and child there and I was suppose to be next??? Was a long wait to get to the hallway to have a INR, EKG and Chest Xray! I was losing strength and was finally left for self serve to put some blanket over me. Then was told no bed for me and to stay sitting till the 1 doctor come to see me at midnight , I had already sat or 4.5 hours. Cafeteria was closed by then and I was hungry and thirsty. So once again I asked when the doctor will see me and still no one seems to care. I found this hospital the worst one ever. I felt they were very unfriendly and it was like pulling teeth to get service. Poor attitude for a people service industry!

Submitted Jan. 12, 2016 | flag

3
Cleanliness
3
Facilities
1
Services
1
Value

Emergency was empty, triage clerk spent 15 minutes chatting with ambulance lady, other triage clerk standing around listening. When chat ended one left, other sat down and enjoyed her coffee break, being very careful not to glance over at me in case she would witness my severe pain, even tears. Got that done send off to another room to wait for another clerk whom also painfully avoided looking up aty wife with papers given from triage.. No one else waiting, place amazingly empty... Could not stand pain in hard chair and told them I was moving to high chair over there... They assigned me room where we waited 45 minutes for nurse to show up and try 7 different sites trying to get blood.

Won't waste your time as it goes down hill from there...Do not go to this emergency..go to St Paul's.. The travel time is made up by tenfold in service and care.. Shame these people should be fired

Submitted Dec. 27, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

Worst experience! Staff at 6 east wing were horrific! Lying, abusive to seniors , uncompassionate I was appalled at what I saw and heard . They should not be in the public sector.

Submitted Dec. 8, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

I was misdiagnosed for over 2 years. I finally got a correct diagnoses - severe arthritis, damage and bone spur in the right hip and moderate arthritis in the left hip, After many months of waiting for my hip replacement at Lions Gate Hospital I received a phone call the day before my scheduled surgery date from the hospital. At 3.30 PM she stated we are backlogged and my surgery was cancelled. I was stunned. My Orthopedic Surgeon was available, an operating room was available but no post operative staff was available. This is ridiculous, it is unacceptable and it is cruel to cancel a patient's surgery so late. I contacted a hospital in Washington and received a quote of $25,500.60 US, no wait time . I have paid my taxes federally & provincially and monthly Medical Premiums. Therefore, I am entitled to necessary surgery in a timely manner. Also, to be treated with respect. As the Lions Gate Hospital and Vancouver Coastal Health has not provided healthcare to me in a acceptable time frame I have written to the Honourable Terry Lake & Mary Ackenhusen asking them what portion of the US surgery invoice they will be reimbursing me for.

Submitted Nov. 21, 2015 | flag

1
Cleanliness
1
Facilities
1
Services
1
Value

LGH Emergency appears to have a major problem with special needs adults, so recommend going any where else, your life may depend on it... Our situation almost resulted in the loss of a family member... We agree with previous comments about how unprofessional and rude the nurses are... maybe some more training is needed...

Submitted Sept. 18, 2015 | flag

4
Cleanliness
1
Facilities
2
Services
2
Value

LGH emergency does not fit the name of "Emergency", It has a long wait compared to the normal ED times, lack of stuff and training, some nurses they have no idea what they are doing, many mistakes without apology. The check In nurses are very rude and angry, talking gently to patient while managing their stress can make a huge difference in patients' health condition.
My experience in the ED was a Long wait for purpose of heart monitoring, and I left in horrible condition with scars in chest only to install heart monitor. Basically, the nurse made a mistake to put it in the right position, and has no idea about the monitor. She scratched me harder till it hurts, the spots bleeded, I was in pain and still now having the scars. There is no reason for her to do that, until I said it hurts, she did not say sorry. She could have been gentle and explain to me what she is going to do and decide wether I can handle the pain or not, now I am here with scares all over my chest, sick and depressed of going to LGH. I felt I was not treated as human. Even If I would be in critical condition, I will not go.
I was in the waiting area and seeing nurses who does not care anymore, chatting with each other, then one of the patient was vomiting very bad, until one person went to call the nurse. This is all happening beside them. Why It is getting worse in LGH? Why there is no Care?
Doctor was amazing doing her best, and nurses should be the one who make the difference on patients life by asking the right questions and getting the most detailed informations from the patient, so the doctor can fix the problem easily.
Unfortunatly, I went two times this year one for my daughter's strep throat and one for heart. I feel ashamed of LGH. I would never choose to go to Lions Gate.

Submitted Sept. 6, 2015 | flag

3
Cleanliness
4
Facilities
5
Services
5
Value

Afteryears of poor results from hospital I noticed a huge change during my recent knee and emergency services.

Submitted July 10, 2015 | flag

3
Cleanliness
3
Facilities
2
Services
3
Value

I have had to visit LGH's ER several times since September 2014, and while my first few stays were ok. The latter ones, were awful! Often the triage nurses, are nasty, short tempered and rude. For example, I have a serious bleeding disorder and have been told I HAVE to stand, when I could barely walk, while the nurse took my info. There have also been times, I've gone in with orders from my GP and I have been told by the triage nurses ...to basically go home. I could possibly justify this type of behaviour if I was seeking drugs, but I'm there needing blood transfusions. And while I am often in pain, I ALWAYS refuse pain killers.

The worst part is easily how, you can often hear nurses and doctors saying nasty things about patients. For example, there was a clearly mentally handicapped woman in a room beside mine. My glass doors were nearly closed, and the woman was screaming 'momma?' 'Where are you momma?', I could hear the staff mimicking her and making nasty comments about her being 'retarded'. My husband and I were appalled.

My mom was a nurse, she also started and ran the most successful in home nursing service in the
Lower Mainland, so I totally get how stressful the job can be. But that is NO excuse.

If I had another choice (I can't drive due to my condition, and my husband has to stay with our two young kids) of ER's I would take it.

Submitted June 8, 2015 | flag

3
Cleanliness
1
Facilities
4
Services
2
Value

Have been in Lions Gate four times (almost left this world) and have found all personnel fantastic even though they work very long shifts and are pushed because of short staffing.
I find staffing is short hence delays in getting assistance when required. No fault of the nurses and others as all great and concientious. Food atrocious, no hot water in four patient room for cleansing self. Nurse brought hot water from shower location. Pathetic facilities and don't know why they are spending so much on modernizing the main lobby area when patient facilities and functional systems are so bad and are in need of extreme upgrading. I have lost respect of the administration and decision makers when expending so many dollars on upgrades of common areas only. Emergency facilities fantastic thanks to others. I believe the Doctors must be quite embarrassed to introduce their patients to Lions Gate.

Submitted May 13, 2015 | flag


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