Rate Lions Gate Hospital
Ratings for Lions Gate Hospital
LGH Emergency appears to have a major problem with special needs adults, so recommend going any where else, your life may depend on it... Our situation almost resulted in the loss of a family member... We agree with previous comments about how unprofessional and rude the nurses are... maybe some more training is needed...
Submitted Sept. 18, 2015 | flag
LGH emergency does not fit the name of "Emergency", It has a long wait compared to the normal ED times, lack of stuff and training, some nurses they have no idea what they are doing, many mistakes without apology. The check In nurses are very rude and angry, talking gently to patient while managing their stress can make a huge difference in patients' health condition.
My experience in the ED was a Long wait for purpose of heart monitoring, and I left in horrible condition with scars in chest only to install heart monitor. Basically, the nurse made a mistake to put it in the right position, and has no idea about the monitor. She scratched me harder till it hurts, the spots bleeded, I was in pain and still now having the scars. There is no reason for her to do that, until I said it hurts, she did not say sorry. She could have been gentle and explain to me what she is going to do and decide wether I can handle the pain or not, now I am here with scares all over my chest, sick and depressed of going to LGH. I felt I was not treated as human. Even If I would be in critical condition, I will not go.
I was in the waiting area and seeing nurses who does not care anymore, chatting with each other, then one of the patient was vomiting very bad, until one person went to call the nurse. This is all happening beside them. Why It is getting worse in LGH? Why there is no Care?
Doctor was amazing doing her best, and nurses should be the one who make the difference on patients life by asking the right questions and getting the most detailed informations from the patient, so the doctor can fix the problem easily.
Unfortunatly, I went two times this year one for my daughter's strep throat and one for heart. I feel ashamed of LGH. I would never choose to go to Lions Gate.
Submitted Sept. 6, 2015 | flag
Afteryears of poor results from hospital I noticed a huge change during my recent knee and emergency services.
Submitted July 10, 2015 | flag
I have had to visit LGH's ER several times since September 2014, and while my first few stays were ok. The latter ones, were awful! Often the triage nurses, are nasty, short tempered and rude. For example, I have a serious bleeding disorder and have been told I HAVE to stand, when I could barely walk, while the nurse took my info. There have also been times, I've gone in with orders from my GP and I have been told by the triage nurses ...to basically go home. I could possibly justify this type of behaviour if I was seeking drugs, but I'm there needing blood transfusions. And while I am often in pain, I ALWAYS refuse pain killers.
The worst part is easily how, you can often hear nurses and doctors saying nasty things about patients. For example, there was a clearly mentally handicapped woman in a room beside mine. My glass doors were nearly closed, and the woman was screaming 'momma?' 'Where are you momma?', I could hear the staff mimicking her and making nasty comments about her being 'retarded'. My husband and I were appalled.
My mom was a nurse, she also started and ran the most successful in home nursing service in the
Lower Mainland, so I totally get how stressful the job can be. But that is NO excuse.
If I had another choice (I can't drive due to my condition, and my husband has to stay with our two young kids) of ER's I would take it.
Submitted June 8, 2015 | flag
Have been in Lions Gate four times (almost left this world) and have found all personnel fantastic even though they work very long shifts and are pushed because of short staffing.
I find staffing is short hence delays in getting assistance when required. No fault of the nurses and others as all great and concientious. Food atrocious, no hot water in four patient room for cleansing self. Nurse brought hot water from shower location. Pathetic facilities and don't know why they are spending so much on modernizing the main lobby area when patient facilities and functional systems are so bad and are in need of extreme upgrading. I have lost respect of the administration and decision makers when expending so many dollars on upgrades of common areas only. Emergency facilities fantastic thanks to others. I believe the Doctors must be quite embarrassed to introduce their patients to Lions Gate.
Submitted May 13, 2015 | flag
I had 2 emergency room visits in April/May for a rather large kidney stone. The staff were not warm and bubbly overall except for 1 very helpful nice nurse, but everyone seemed efficient and helpful enough. The reason I'm writing this review is for the events after my urologist put me on the emergency surgery list for Monday May 4th. I was sent home from First Aid (very nice staff) to wait for a phone call from the OR when a surgery time became available (which was nice to wait in my comfy bed watching movies:). From the moment I went to check in at the main admitting desk to the moment I went in for my surgery every single nurse was amazing. Special thanks to the OR, day surgery and recovery nurses who were so kind and attentive. Thanks most of all Dr. Christopher Hoag who kept me very informed on what was happening and did such a great job with my surgery.
Submitted May 5, 2015 | flag
I had my very first surgery experience last week - all I can say is that it was a excellent experience - ALL the staff were caring, friendly, attentative - I felt well cared for before, durig and after my back surgery. I only had a one night stay, but it was really top notch (except for the food -dinner/breakfast was only a 3/10 - how do you make hot coffee with warm water). I witnessed first hand an awesome, committed health care staff.
Submitted March 26, 2015 | flag
Please do not go to this hospital. I took my 7 year old daughter there after she fell and fractured her arm. She was sobbing in pain. After waiting for 2 hours, I gently asked a triage nurse if she knew how many people were ahead of us in line and she stated "DON'T ASK ME BECAUSE I DON'T KNOW." It was horrible. I sat with small children, who were cold and hungry, late into the night and felt so helpless. I finally took my kids home, cleaned my daughter's wounds, wrapped her arm in a tensor bandage, and took her to the Children's Hospital the next morning. The wait was long there as well, but the staff were at least kind and professional.
Submitted March 7, 2015 | flag
The knowledge of the staff (doctors and nurses) is very low. For normal people they are very good. As soon you have knowledge in medicine, you can see how catastrophic is this hospital.
Submitted Jan. 22, 2015 | flag
Unfortunately, I've had to the hospital more frequently than I had bargained for.
Right from the admission to care the services have been outstanding. Especially the nursing staff on the 6th floor east tower were amazing and kind.
Dr J . Smith with her wonderful bedside manner certainly contributed to my recovery.
Submitted Dec. 31, 2014 | flag
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